Cloud Communication Platform Market Forecast to 2027 - Covid-19 Impact and Global Analysis - by Solution (Unified Communication and Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice Over Internet Protocol (VoIP), Application Programming Interface (API)); Service (Training and Consulting, Support and Maintenance, Managed Service); Vertical (BFSI, Healthcare, Telecommunication and Ites, Government, Retail, Education, Others) and Geography
Report Code: TIPRE00009720 No. of Pages: 150 Category: Technology, Media and Telecommunications Status: Upcoming
MARKET INTRODUCTION
Cloud communications are known as data communication and the Internet-based voice where telecommunications applications, storage, and switching are hosted by a moderator outside of the association using them, and they have the access over the public Internet. Seismic shifts in the communication market and cost-effectiveness of cloud communication Platform Solutions are some of the key aspects that are likely to drive the cloud communication platform market. Also, the rising inclination of organizations to provide flexible work options is likely to boost the cloud communication platform market.
MARKET DYNAMICS
Increasing demand for customer-centric solutions and services and rising need for BYOD is likely to boost the cloud communication platform market. The incredible growth of BPO sector and its inclination towards cloud-based solutions and significant requirements of business organizations for greater flexibility/scalability is likely to provide new opportunities for the cloud communication platform market. The requirement for technology to keep pace with changing customer behavior and challenge in developing the required skill set among the workforce are few challenges that might hinder the cloud communication platform market.
MARKET SCOPE
The "cloud communication platform market Analysis to 2027” is a specialized and in-depth study of Cloud Communication Platform with a special focus on the global market trend analysis. The report aims to provide an overview of cloud communication platform with detailed market segmentation by solution, service, and vertical. The cloud communication platform market is expected to witness high growth during the forecast period. The report provides key statistics on the cloud communication platform market and offers key trends and opportunities in cloud communication platform market.
MARKET SEGMENTATION
The cloud communication platform market is segmented on the basis of Solution, Service, and vertical. On the basis of solution, market is segmented as unified communication and collaboration (UCC/UCaaS), web real-time communication (WebRTC), interactive voice response (IVR), voice over internet protocol (VoIP), application programming interface (API).On the basis of service, market is segmented as training and consulting, support and maintenance, and managed service. On the basis of vertical, market is segmented as BFSI, healthcare, telecommunication and ites, government, retail, education, others.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the cloud communication platform market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The cloud communication platform market by each region is later sub-segmented by respective countries and segments.
The report analyzes factors affecting Cloud Communication Platform market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive Pest analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological effecting the cloud communication platform market in these regions.
The reports cover key developments in the cloud communication platform market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market player's from cloud communication platform market are anticipated to lucrative growth opportunities in the future with the rising demand for cloud communication platform in the global market. Below mentioned is the list of few companies engaged in the cloud communication platform market.
The report also includes the profiles of cloud communication platform market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
8x8, Inc
Avaya, Inc
Callfire
Cisco System, Inc. (Cisco)
Netfortris, Inc.
Nexmo, Inc.
Plivo, Inc.
Telestax, Inc.
Twilio, Inc
West IP Communications, Inc
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
Cloud communications are known as data communication and the Internet-based voice where telecommunications applications, storage, and switching are hosted by a moderator outside of the association using them, and they have the access over the public Internet. Seismic shifts in the communication market and cost-effectiveness of cloud communication Platform Solutions are some of the key aspects that are likely to drive the cloud communication platform market. Also, the rising inclination of organizations to provide flexible work options is likely to boost the cloud communication platform market.
MARKET DYNAMICS
Increasing demand for customer-centric solutions and services and rising need for BYOD is likely to boost the cloud communication platform market. The incredible growth of BPO sector and its inclination towards cloud-based solutions and significant requirements of business organizations for greater flexibility/scalability is likely to provide new opportunities for the cloud communication platform market. The requirement for technology to keep pace with changing customer behavior and challenge in developing the required skill set among the workforce are few challenges that might hinder the cloud communication platform market.
MARKET SCOPE
The "cloud communication platform market Analysis to 2027” is a specialized and in-depth study of Cloud Communication Platform with a special focus on the global market trend analysis. The report aims to provide an overview of cloud communication platform with detailed market segmentation by solution, service, and vertical. The cloud communication platform market is expected to witness high growth during the forecast period. The report provides key statistics on the cloud communication platform market and offers key trends and opportunities in cloud communication platform market.
MARKET SEGMENTATION
The cloud communication platform market is segmented on the basis of Solution, Service, and vertical. On the basis of solution, market is segmented as unified communication and collaboration (UCC/UCaaS), web real-time communication (WebRTC), interactive voice response (IVR), voice over internet protocol (VoIP), application programming interface (API).On the basis of service, market is segmented as training and consulting, support and maintenance, and managed service. On the basis of vertical, market is segmented as BFSI, healthcare, telecommunication and ites, government, retail, education, others.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the cloud communication platform market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The cloud communication platform market by each region is later sub-segmented by respective countries and segments.
The report analyzes factors affecting Cloud Communication Platform market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive Pest analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological effecting the cloud communication platform market in these regions.
The reports cover key developments in the cloud communication platform market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market player's from cloud communication platform market are anticipated to lucrative growth opportunities in the future with the rising demand for cloud communication platform in the global market. Below mentioned is the list of few companies engaged in the cloud communication platform market.
The report also includes the profiles of cloud communication platform market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
The Insight Partner's dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.
TABLE OF CONTENTS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Cloud Communication Platform - By Solution
1.3.2 Cloud Communication Platform - By Service
1.3.3 Cloud Communication Platform - By Vertical
1.3.4 Cloud Communication Platform - By Region
1.3.4.1 By Country
2. KEY TAKEWAYS
3. RESEARCH METHODOLOGY
4. CLOUD COMMUNICATION PLATFORM LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. CLOUD COMMUNICATION PLATFORM - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS, RESTRAINTS & EXPECTED INFLUENCE OF COVID-19 PANDEMIC
6. CLOUD COMMUNICATION PLATFORM - GLOBAL MARKET ANALYSIS
6.1. CLOUD COMMUNICATION PLATFORM - GLOBAL MARKET OVERVIEW
6.2. CLOUD COMMUNICATION PLATFORM - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE
7. CLOUD COMMUNICATION PLATFORM - REVENUE AND FORECASTS TO 2027 - SOLUTION
7.1. OVERVIEW
7.2. SOLUTION MARKET FORECASTS AND ANALYSIS
7.3. UNIFIED COMMUNICATION AND COLLABORATION (UCC/UCAAS)
7.3.1. Overview
7.3.2. Unified Communication and Collaboration (UCC/UCaaS) Market Forecast and Analysis
7.4. WEB REAL-TIME COMMUNICATION (WEBRTC)
7.4.1. Overview
7.4.2. Web Real-Time Communication (WebRTC) Market Forecast and Analysis
7.5. INTERACTIVE VOICE RESPONSE (IVR)
7.5.1. Overview
7.5.2. Interactive Voice Response (IVR) Market Forecast and Analysis
7.6. VOICE OVER INTERNET PROTOCOL (VOIP)
7.6.1. Overview
7.6.2. Voice Over Internet Protocol (VoIP) Market Forecast and Analysis
7.7. APPLICATION PROGRAMMING INTERFACE (API)
7.7.1. Overview
7.7.2. Application Programming Interface (API) Market Forecast and Analysis
8. CLOUD COMMUNICATION PLATFORM - REVENUE AND FORECASTS TO 2027 - SERVICE
8.1. OVERVIEW
8.2. SERVICE MARKET FORECASTS AND ANALYSIS
8.3. TRAINING AND CONSULTING
8.3.1. Overview
8.3.2. Training and Consulting Market Forecast and Analysis
8.4. SUPPORT AND MAINTENANCE
8.4.1. Overview
8.4.2. Support and Maintenance Market Forecast and Analysis
8.5. MANAGED SERVICE
8.5.1. Overview
8.5.2. Managed Service Market Forecast and Analysis
9. CLOUD COMMUNICATION PLATFORM - REVENUE AND FORECASTS TO 2027 - VERTICAL
9.1. OVERVIEW
9.2. VERTICAL MARKET FORECASTS AND ANALYSIS
9.3. BFSI
9.3.1. Overview
9.3.2. BFSI Market Forecast and Analysis
9.4. HEALTHCARE
9.4.1. Overview
9.4.2. Healthcare Market Forecast and Analysis
9.5. TELECOMMUNICATION AND ITES
9.5.1. Overview
9.5.2. Telecommunication and Ites Market Forecast and Analysis
9.6. GOVERNMENT
9.6.1. Overview
9.6.2. Government Market Forecast and Analysis
9.7. RETAIL
9.7.1. Overview
9.7.2. Retail Market Forecast and Analysis
9.8. EDUCATION
9.8.1. Overview
9.8.2. Education Market Forecast and Analysis
9.9. OTHERS
9.9.1. Overview
9.9.2. Others Market Forecast and Analysis
10. CLOUD COMMUNICATION PLATFORM REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
10.1. NORTH AMERICA
10.1.1 North America Cloud Communication Platform Overview
10.1.2 North America Cloud Communication Platform Forecasts and Analysis
10.1.3 North America Cloud Communication Platform Forecasts and Analysis - By Solution
10.1.4 North America Cloud Communication Platform Forecasts and Analysis - By Service
10.1.5 North America Cloud Communication Platform Forecasts and Analysis - By Vertical
10.1.6 North America Cloud Communication Platform Forecasts and Analysis - By Countries
10.1.6.1 United States Cloud Communication Platform
10.1.6.1.1 United States Cloud Communication Platform by Solution
10.1.6.1.2 United States Cloud Communication Platform by Service
10.1.6.1.3 United States Cloud Communication Platform by Vertical
10.1.6.2 Canada Cloud Communication Platform
10.1.6.2.1 Canada Cloud Communication Platform by Solution
10.1.6.2.2 Canada Cloud Communication Platform by Service
10.1.6.2.3 Canada Cloud Communication Platform by Vertical
10.1.6.3 Mexico Cloud Communication Platform
10.1.6.3.1 Mexico Cloud Communication Platform by Solution
10.1.6.3.2 Mexico Cloud Communication Platform by Service
10.1.6.3.3 Mexico Cloud Communication Platform by Vertical
10.2. EUROPE
10.2.1 Europe Cloud Communication Platform Overview
10.2.2 Europe Cloud Communication Platform Forecasts and Analysis
10.2.3 Europe Cloud Communication Platform Forecasts and Analysis - By Solution
10.2.4 Europe Cloud Communication Platform Forecasts and Analysis - By Service
10.2.5 Europe Cloud Communication Platform Forecasts and Analysis - By Vertical
10.2.6 Europe Cloud Communication Platform Forecasts and Analysis - By Countries
10.2.6.1 Germany Cloud Communication Platform
10.2.6.1.1 Germany Cloud Communication Platform by Solution
10.2.6.1.2 Germany Cloud Communication Platform by Service
10.2.6.1.3 Germany Cloud Communication Platform by Vertical
10.2.6.2 France Cloud Communication Platform
10.2.6.2.1 France Cloud Communication Platform by Solution
10.2.6.2.2 France Cloud Communication Platform by Service
10.2.6.2.3 France Cloud Communication Platform by Vertical
10.2.6.3 Italy Cloud Communication Platform
10.2.6.3.1 Italy Cloud Communication Platform by Solution
10.2.6.3.2 Italy Cloud Communication Platform by Service
10.2.6.3.3 Italy Cloud Communication Platform by Vertical
10.2.6.4 United Kingdom Cloud Communication Platform
10.2.6.4.1 United Kingdom Cloud Communication Platform by Solution
10.2.6.4.2 United Kingdom Cloud Communication Platform by Service
10.2.6.4.3 United Kingdom Cloud Communication Platform by Vertical
10.2.6.5 Russia Cloud Communication Platform
10.2.6.5.1 Russia Cloud Communication Platform by Solution
10.2.6.5.2 Russia Cloud Communication Platform by Service
10.2.6.5.3 Russia Cloud Communication Platform by Vertical
10.2.6.6 Rest of Europe Cloud Communication Platform
10.2.6.6.1 Rest of Europe Cloud Communication Platform by Solution
10.2.6.6.2 Rest of Europe Cloud Communication Platform by Service
10.2.6.6.3 Rest of Europe Cloud Communication Platform by Vertical
10.3. ASIA-PACIFIC
10.3.1 Asia-Pacific Cloud Communication Platform Overview
10.3.2 Asia-Pacific Cloud Communication Platform Forecasts and Analysis
10.3.3 Asia-Pacific Cloud Communication Platform Forecasts and Analysis - By Solution
10.3.4 Asia-Pacific Cloud Communication Platform Forecasts and Analysis - By Service
10.3.5 Asia-Pacific Cloud Communication Platform Forecasts and Analysis - By Vertical
10.3.6 Asia-Pacific Cloud Communication Platform Forecasts and Analysis - By Countries
10.3.6.1 Australia Cloud Communication Platform
10.3.6.1.1 Australia Cloud Communication Platform by Solution
10.3.6.1.2 Australia Cloud Communication Platform by Service
10.3.6.1.3 Australia Cloud Communication Platform by Vertical
10.3.6.2 China Cloud Communication Platform
10.3.6.2.1 China Cloud Communication Platform by Solution
10.3.6.2.2 China Cloud Communication Platform by Service
10.3.6.2.3 China Cloud Communication Platform by Vertical
10.3.6.3 India Cloud Communication Platform
10.3.6.3.1 India Cloud Communication Platform by Solution
10.3.6.3.2 India Cloud Communication Platform by Service
10.3.6.3.3 India Cloud Communication Platform by Vertical
10.3.6.4 Japan Cloud Communication Platform
10.3.6.4.1 Japan Cloud Communication Platform by Solution
10.3.6.4.2 Japan Cloud Communication Platform by Service
10.3.6.4.3 Japan Cloud Communication Platform by Vertical
10.3.6.5 South Korea Cloud Communication Platform
10.3.6.5.1 South Korea Cloud Communication Platform by Solution
10.3.6.5.2 South Korea Cloud Communication Platform by Service
10.3.6.5.3 South Korea Cloud Communication Platform by Vertical
10.3.6.6 Rest of Asia-Pacific Cloud Communication Platform
10.3.6.6.1 Rest of Asia-Pacific Cloud Communication Platform by Solution
10.3.6.6.2 Rest of Asia-Pacific Cloud Communication Platform by Service
10.3.6.6.3 Rest of Asia-Pacific Cloud Communication Platform by Vertical
10.4. MIDDLE EAST AND AFRICA
10.4.1 Middle East and Africa Cloud Communication Platform Overview
10.4.2 Middle East and Africa Cloud Communication Platform Forecasts and Analysis
10.4.3 Middle East and Africa Cloud Communication Platform Forecasts and Analysis - By Solution
10.4.4 Middle East and Africa Cloud Communication Platform Forecasts and Analysis - By Service
10.4.5 Middle East and Africa Cloud Communication Platform Forecasts and Analysis - By Vertical
10.4.6 Middle East and Africa Cloud Communication Platform Forecasts and Analysis - By Countries
10.4.6.1 South Africa Cloud Communication Platform
10.4.6.1.1 South Africa Cloud Communication Platform by Solution
10.4.6.1.2 South Africa Cloud Communication Platform by Service
10.4.6.1.3 South Africa Cloud Communication Platform by Vertical
10.4.6.2 Saudi Arabia Cloud Communication Platform
10.4.6.2.1 Saudi Arabia Cloud Communication Platform by Solution
10.4.6.2.2 Saudi Arabia Cloud Communication Platform by Service
10.4.6.2.3 Saudi Arabia Cloud Communication Platform by Vertical
10.4.6.3 U.A.E Cloud Communication Platform
10.4.6.3.1 U.A.E Cloud Communication Platform by Solution
10.4.6.3.2 U.A.E Cloud Communication Platform by Service
10.4.6.3.3 U.A.E Cloud Communication Platform by Vertical
10.4.6.4 Rest of Middle East and Africa Cloud Communication Platform
10.4.6.4.1 Rest of Middle East and Africa Cloud Communication Platform by Solution
10.4.6.4.2 Rest of Middle East and Africa Cloud Communication Platform by Service
10.4.6.4.3 Rest of Middle East and Africa Cloud Communication Platform by Vertical
10.5. SOUTH AND CENTRAL AMERICA
10.5.1 South and Central America Cloud Communication Platform Overview
10.5.2 South and Central America Cloud Communication Platform Forecasts and Analysis
10.5.3 South and Central America Cloud Communication Platform Forecasts and Analysis - By Solution
10.5.4 South and Central America Cloud Communication Platform Forecasts and Analysis - By Service
10.5.5 South and Central America Cloud Communication Platform Forecasts and Analysis - By Vertical
10.5.6 South and Central America Cloud Communication Platform Forecasts and Analysis - By Countries
10.5.6.1 Brazil Cloud Communication Platform
10.5.6.1.1 Brazil Cloud Communication Platform by Solution
10.5.6.1.2 Brazil Cloud Communication Platform by Service
10.5.6.1.3 Brazil Cloud Communication Platform by Vertical
10.5.6.2 Argentina Cloud Communication Platform
10.5.6.2.1 Argentina Cloud Communication Platform by Solution
10.5.6.2.2 Argentina Cloud Communication Platform by Service
10.5.6.2.3 Argentina Cloud Communication Platform by Vertical
10.5.6.3 Rest of South and Central America Cloud Communication Platform
10.5.6.3.1 Rest of South and Central America Cloud Communication Platform by Solution
10.5.6.3.2 Rest of South and Central America Cloud Communication Platform by Service
10.5.6.3.3 Rest of South and Central America Cloud Communication Platform by Vertical
11. INDUSTRY LANDSCAPE
11.1. MERGERS AND ACQUISITIONS
11.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3. NEW PRODUCT LAUNCHES
11.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
12. CLOUD COMMUNICATION PLATFORM, KEY COMPANY PROFILES
12.1. 8X8, INC
12.1.1. Key Facts
12.1.2. Business Description
12.1.3. Products and Services
12.1.4. Financial Overview
12.1.5. SWOT Analysis
12.1.6. Key Developments
12.2. AVAYA, INC
12.2.1. Key Facts
12.2.2. Business Description
12.2.3. Products and Services
12.2.4. Financial Overview
12.2.5. SWOT Analysis
12.2.6. Key Developments
12.3. CALLFIRE
12.3.1. Key Facts
12.3.2. Business Description
12.3.3. Products and Services
12.3.4. Financial Overview
12.3.5. SWOT Analysis
12.3.6. Key Developments
12.4. CISCO SYSTEM, INC. (CISCO)
12.4.1. Key Facts
12.4.2. Business Description
12.4.3. Products and Services
12.4.4. Financial Overview
12.4.5. SWOT Analysis
12.4.6. Key Developments
12.5. NETFORTRIS, INC.
12.5.1. Key Facts
12.5.2. Business Description
12.5.3. Products and Services
12.5.4. Financial Overview
12.5.5. SWOT Analysis
12.5.6. Key Developments
12.6. NEXMO, INC.
12.6.1. Key Facts
12.6.2. Business Description
12.6.3. Products and Services
12.6.4. Financial Overview
12.6.5. SWOT Analysis
12.6.6. Key Developments
12.7. PLIVO, INC.
12.7.1. Key Facts
12.7.2. Business Description
12.7.3. Products and Services
12.7.4. Financial Overview
12.7.5. SWOT Analysis
12.7.6. Key Developments
12.8. TELESTAX, INC.
12.8.1. Key Facts
12.8.2. Business Description
12.8.3. Products and Services
12.8.4. Financial Overview
12.8.5. SWOT Analysis
12.8.6. Key Developments
12.9. TWILIO, INC
12.9.1. Key Facts
12.9.2. Business Description
12.9.3. Products and Services
12.9.4. Financial Overview
12.9.5. SWOT Analysis
12.9.6. Key Developments
12.10. WEST IP COMMUNICATIONS, INC
12.10.1. Key Facts
12.10.2. Business Description
12.10.3. Products and Services
12.10.4. Financial Overview
12.10.5. SWOT Analysis
12.10.6. Key Developments
13. APPENDIX
13.1. ABOUT THE INSIGHT PARTNERS
13.2. GLOSSARY OF TERMS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Cloud Communication Platform - By Solution
1.3.2 Cloud Communication Platform - By Service
1.3.3 Cloud Communication Platform - By Vertical
1.3.4 Cloud Communication Platform - By Region
1.3.4.1 By Country
2. KEY TAKEWAYS
3. RESEARCH METHODOLOGY
4. CLOUD COMMUNICATION PLATFORM LANDSCAPE
4.1. OVERVIEW
4.2. PEST ANALYSIS
4.2.1 North America - Pest Analysis
4.2.2 Europe - Pest Analysis
4.2.3 Asia-Pacific - Pest Analysis
4.2.4 Middle East and Africa - Pest Analysis
4.2.5 South and Central America - Pest Analysis
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. CLOUD COMMUNICATION PLATFORM - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS, RESTRAINTS & EXPECTED INFLUENCE OF COVID-19 PANDEMIC
6. CLOUD COMMUNICATION PLATFORM - GLOBAL MARKET ANALYSIS
6.1. CLOUD COMMUNICATION PLATFORM - GLOBAL MARKET OVERVIEW
6.2. CLOUD COMMUNICATION PLATFORM - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE
7. CLOUD COMMUNICATION PLATFORM - REVENUE AND FORECASTS TO 2027 - SOLUTION
7.1. OVERVIEW
7.2. SOLUTION MARKET FORECASTS AND ANALYSIS
7.3. UNIFIED COMMUNICATION AND COLLABORATION (UCC/UCAAS)
7.3.1. Overview
7.3.2. Unified Communication and Collaboration (UCC/UCaaS) Market Forecast and Analysis
7.4. WEB REAL-TIME COMMUNICATION (WEBRTC)
7.4.1. Overview
7.4.2. Web Real-Time Communication (WebRTC) Market Forecast and Analysis
7.5. INTERACTIVE VOICE RESPONSE (IVR)
7.5.1. Overview
7.5.2. Interactive Voice Response (IVR) Market Forecast and Analysis
7.6. VOICE OVER INTERNET PROTOCOL (VOIP)
7.6.1. Overview
7.6.2. Voice Over Internet Protocol (VoIP) Market Forecast and Analysis
7.7. APPLICATION PROGRAMMING INTERFACE (API)
7.7.1. Overview
7.7.2. Application Programming Interface (API) Market Forecast and Analysis
8. CLOUD COMMUNICATION PLATFORM - REVENUE AND FORECASTS TO 2027 - SERVICE
8.1. OVERVIEW
8.2. SERVICE MARKET FORECASTS AND ANALYSIS
8.3. TRAINING AND CONSULTING
8.3.1. Overview
8.3.2. Training and Consulting Market Forecast and Analysis
8.4. SUPPORT AND MAINTENANCE
8.4.1. Overview
8.4.2. Support and Maintenance Market Forecast and Analysis
8.5. MANAGED SERVICE
8.5.1. Overview
8.5.2. Managed Service Market Forecast and Analysis
9. CLOUD COMMUNICATION PLATFORM - REVENUE AND FORECASTS TO 2027 - VERTICAL
9.1. OVERVIEW
9.2. VERTICAL MARKET FORECASTS AND ANALYSIS
9.3. BFSI
9.3.1. Overview
9.3.2. BFSI Market Forecast and Analysis
9.4. HEALTHCARE
9.4.1. Overview
9.4.2. Healthcare Market Forecast and Analysis
9.5. TELECOMMUNICATION AND ITES
9.5.1. Overview
9.5.2. Telecommunication and Ites Market Forecast and Analysis
9.6. GOVERNMENT
9.6.1. Overview
9.6.2. Government Market Forecast and Analysis
9.7. RETAIL
9.7.1. Overview
9.7.2. Retail Market Forecast and Analysis
9.8. EDUCATION
9.8.1. Overview
9.8.2. Education Market Forecast and Analysis
9.9. OTHERS
9.9.1. Overview
9.9.2. Others Market Forecast and Analysis
10. CLOUD COMMUNICATION PLATFORM REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
10.1. NORTH AMERICA
10.1.1 North America Cloud Communication Platform Overview
10.1.2 North America Cloud Communication Platform Forecasts and Analysis
10.1.3 North America Cloud Communication Platform Forecasts and Analysis - By Solution
10.1.4 North America Cloud Communication Platform Forecasts and Analysis - By Service
10.1.5 North America Cloud Communication Platform Forecasts and Analysis - By Vertical
10.1.6 North America Cloud Communication Platform Forecasts and Analysis - By Countries
10.1.6.1 United States Cloud Communication Platform
10.1.6.1.1 United States Cloud Communication Platform by Solution
10.1.6.1.2 United States Cloud Communication Platform by Service
10.1.6.1.3 United States Cloud Communication Platform by Vertical
10.1.6.2 Canada Cloud Communication Platform
10.1.6.2.1 Canada Cloud Communication Platform by Solution
10.1.6.2.2 Canada Cloud Communication Platform by Service
10.1.6.2.3 Canada Cloud Communication Platform by Vertical
10.1.6.3 Mexico Cloud Communication Platform
10.1.6.3.1 Mexico Cloud Communication Platform by Solution
10.1.6.3.2 Mexico Cloud Communication Platform by Service
10.1.6.3.3 Mexico Cloud Communication Platform by Vertical
10.2. EUROPE
10.2.1 Europe Cloud Communication Platform Overview
10.2.2 Europe Cloud Communication Platform Forecasts and Analysis
10.2.3 Europe Cloud Communication Platform Forecasts and Analysis - By Solution
10.2.4 Europe Cloud Communication Platform Forecasts and Analysis - By Service
10.2.5 Europe Cloud Communication Platform Forecasts and Analysis - By Vertical
10.2.6 Europe Cloud Communication Platform Forecasts and Analysis - By Countries
10.2.6.1 Germany Cloud Communication Platform
10.2.6.1.1 Germany Cloud Communication Platform by Solution
10.2.6.1.2 Germany Cloud Communication Platform by Service
10.2.6.1.3 Germany Cloud Communication Platform by Vertical
10.2.6.2 France Cloud Communication Platform
10.2.6.2.1 France Cloud Communication Platform by Solution
10.2.6.2.2 France Cloud Communication Platform by Service
10.2.6.2.3 France Cloud Communication Platform by Vertical
10.2.6.3 Italy Cloud Communication Platform
10.2.6.3.1 Italy Cloud Communication Platform by Solution
10.2.6.3.2 Italy Cloud Communication Platform by Service
10.2.6.3.3 Italy Cloud Communication Platform by Vertical
10.2.6.4 United Kingdom Cloud Communication Platform
10.2.6.4.1 United Kingdom Cloud Communication Platform by Solution
10.2.6.4.2 United Kingdom Cloud Communication Platform by Service
10.2.6.4.3 United Kingdom Cloud Communication Platform by Vertical
10.2.6.5 Russia Cloud Communication Platform
10.2.6.5.1 Russia Cloud Communication Platform by Solution
10.2.6.5.2 Russia Cloud Communication Platform by Service
10.2.6.5.3 Russia Cloud Communication Platform by Vertical
10.2.6.6 Rest of Europe Cloud Communication Platform
10.2.6.6.1 Rest of Europe Cloud Communication Platform by Solution
10.2.6.6.2 Rest of Europe Cloud Communication Platform by Service
10.2.6.6.3 Rest of Europe Cloud Communication Platform by Vertical
10.3. ASIA-PACIFIC
10.3.1 Asia-Pacific Cloud Communication Platform Overview
10.3.2 Asia-Pacific Cloud Communication Platform Forecasts and Analysis
10.3.3 Asia-Pacific Cloud Communication Platform Forecasts and Analysis - By Solution
10.3.4 Asia-Pacific Cloud Communication Platform Forecasts and Analysis - By Service
10.3.5 Asia-Pacific Cloud Communication Platform Forecasts and Analysis - By Vertical
10.3.6 Asia-Pacific Cloud Communication Platform Forecasts and Analysis - By Countries
10.3.6.1 Australia Cloud Communication Platform
10.3.6.1.1 Australia Cloud Communication Platform by Solution
10.3.6.1.2 Australia Cloud Communication Platform by Service
10.3.6.1.3 Australia Cloud Communication Platform by Vertical
10.3.6.2 China Cloud Communication Platform
10.3.6.2.1 China Cloud Communication Platform by Solution
10.3.6.2.2 China Cloud Communication Platform by Service
10.3.6.2.3 China Cloud Communication Platform by Vertical
10.3.6.3 India Cloud Communication Platform
10.3.6.3.1 India Cloud Communication Platform by Solution
10.3.6.3.2 India Cloud Communication Platform by Service
10.3.6.3.3 India Cloud Communication Platform by Vertical
10.3.6.4 Japan Cloud Communication Platform
10.3.6.4.1 Japan Cloud Communication Platform by Solution
10.3.6.4.2 Japan Cloud Communication Platform by Service
10.3.6.4.3 Japan Cloud Communication Platform by Vertical
10.3.6.5 South Korea Cloud Communication Platform
10.3.6.5.1 South Korea Cloud Communication Platform by Solution
10.3.6.5.2 South Korea Cloud Communication Platform by Service
10.3.6.5.3 South Korea Cloud Communication Platform by Vertical
10.3.6.6 Rest of Asia-Pacific Cloud Communication Platform
10.3.6.6.1 Rest of Asia-Pacific Cloud Communication Platform by Solution
10.3.6.6.2 Rest of Asia-Pacific Cloud Communication Platform by Service
10.3.6.6.3 Rest of Asia-Pacific Cloud Communication Platform by Vertical
10.4. MIDDLE EAST AND AFRICA
10.4.1 Middle East and Africa Cloud Communication Platform Overview
10.4.2 Middle East and Africa Cloud Communication Platform Forecasts and Analysis
10.4.3 Middle East and Africa Cloud Communication Platform Forecasts and Analysis - By Solution
10.4.4 Middle East and Africa Cloud Communication Platform Forecasts and Analysis - By Service
10.4.5 Middle East and Africa Cloud Communication Platform Forecasts and Analysis - By Vertical
10.4.6 Middle East and Africa Cloud Communication Platform Forecasts and Analysis - By Countries
10.4.6.1 South Africa Cloud Communication Platform
10.4.6.1.1 South Africa Cloud Communication Platform by Solution
10.4.6.1.2 South Africa Cloud Communication Platform by Service
10.4.6.1.3 South Africa Cloud Communication Platform by Vertical
10.4.6.2 Saudi Arabia Cloud Communication Platform
10.4.6.2.1 Saudi Arabia Cloud Communication Platform by Solution
10.4.6.2.2 Saudi Arabia Cloud Communication Platform by Service
10.4.6.2.3 Saudi Arabia Cloud Communication Platform by Vertical
10.4.6.3 U.A.E Cloud Communication Platform
10.4.6.3.1 U.A.E Cloud Communication Platform by Solution
10.4.6.3.2 U.A.E Cloud Communication Platform by Service
10.4.6.3.3 U.A.E Cloud Communication Platform by Vertical
10.4.6.4 Rest of Middle East and Africa Cloud Communication Platform
10.4.6.4.1 Rest of Middle East and Africa Cloud Communication Platform by Solution
10.4.6.4.2 Rest of Middle East and Africa Cloud Communication Platform by Service
10.4.6.4.3 Rest of Middle East and Africa Cloud Communication Platform by Vertical
10.5. SOUTH AND CENTRAL AMERICA
10.5.1 South and Central America Cloud Communication Platform Overview
10.5.2 South and Central America Cloud Communication Platform Forecasts and Analysis
10.5.3 South and Central America Cloud Communication Platform Forecasts and Analysis - By Solution
10.5.4 South and Central America Cloud Communication Platform Forecasts and Analysis - By Service
10.5.5 South and Central America Cloud Communication Platform Forecasts and Analysis - By Vertical
10.5.6 South and Central America Cloud Communication Platform Forecasts and Analysis - By Countries
10.5.6.1 Brazil Cloud Communication Platform
10.5.6.1.1 Brazil Cloud Communication Platform by Solution
10.5.6.1.2 Brazil Cloud Communication Platform by Service
10.5.6.1.3 Brazil Cloud Communication Platform by Vertical
10.5.6.2 Argentina Cloud Communication Platform
10.5.6.2.1 Argentina Cloud Communication Platform by Solution
10.5.6.2.2 Argentina Cloud Communication Platform by Service
10.5.6.2.3 Argentina Cloud Communication Platform by Vertical
10.5.6.3 Rest of South and Central America Cloud Communication Platform
10.5.6.3.1 Rest of South and Central America Cloud Communication Platform by Solution
10.5.6.3.2 Rest of South and Central America Cloud Communication Platform by Service
10.5.6.3.3 Rest of South and Central America Cloud Communication Platform by Vertical
11. INDUSTRY LANDSCAPE
11.1. MERGERS AND ACQUISITIONS
11.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
11.3. NEW PRODUCT LAUNCHES
11.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
12. CLOUD COMMUNICATION PLATFORM, KEY COMPANY PROFILES
12.1. 8X8, INC
12.1.1. Key Facts
12.1.2. Business Description
12.1.3. Products and Services
12.1.4. Financial Overview
12.1.5. SWOT Analysis
12.1.6. Key Developments
12.2. AVAYA, INC
12.2.1. Key Facts
12.2.2. Business Description
12.2.3. Products and Services
12.2.4. Financial Overview
12.2.5. SWOT Analysis
12.2.6. Key Developments
12.3. CALLFIRE
12.3.1. Key Facts
12.3.2. Business Description
12.3.3. Products and Services
12.3.4. Financial Overview
12.3.5. SWOT Analysis
12.3.6. Key Developments
12.4. CISCO SYSTEM, INC. (CISCO)
12.4.1. Key Facts
12.4.2. Business Description
12.4.3. Products and Services
12.4.4. Financial Overview
12.4.5. SWOT Analysis
12.4.6. Key Developments
12.5. NETFORTRIS, INC.
12.5.1. Key Facts
12.5.2. Business Description
12.5.3. Products and Services
12.5.4. Financial Overview
12.5.5. SWOT Analysis
12.5.6. Key Developments
12.6. NEXMO, INC.
12.6.1. Key Facts
12.6.2. Business Description
12.6.3. Products and Services
12.6.4. Financial Overview
12.6.5. SWOT Analysis
12.6.6. Key Developments
12.7. PLIVO, INC.
12.7.1. Key Facts
12.7.2. Business Description
12.7.3. Products and Services
12.7.4. Financial Overview
12.7.5. SWOT Analysis
12.7.6. Key Developments
12.8. TELESTAX, INC.
12.8.1. Key Facts
12.8.2. Business Description
12.8.3. Products and Services
12.8.4. Financial Overview
12.8.5. SWOT Analysis
12.8.6. Key Developments
12.9. TWILIO, INC
12.9.1. Key Facts
12.9.2. Business Description
12.9.3. Products and Services
12.9.4. Financial Overview
12.9.5. SWOT Analysis
12.9.6. Key Developments
12.10. WEST IP COMMUNICATIONS, INC
12.10.1. Key Facts
12.10.2. Business Description
12.10.3. Products and Services
12.10.4. Financial Overview
12.10.5. SWOT Analysis
12.10.6. Key Developments
13. APPENDIX
13.1. ABOUT THE INSIGHT PARTNERS
13.2. GLOSSARY OF TERMS
List of Companies
1. 8x8, Inc
2. Avaya, Inc
3. Callfire
4. Cisco System, Inc. (Cisco)
5. Netfortris, Inc.
6. Nexmo, Inc.
7. Plivo, Inc.
8. Telestax, Inc.
9. Twilio, Inc
10. West IP Communications, Inc
1. 8x8, Inc
2. Avaya, Inc
3. Callfire
4. Cisco System, Inc. (Cisco)
5. Netfortris, Inc.
6. Nexmo, Inc.
7. Plivo, Inc.
8. Telestax, Inc.
9. Twilio, Inc
10. West IP Communications, Inc