基于(关键地区、市场参与者、规模和份额)的债务催收软件市场 - 到 2031 年的预测

  • Report Code : TIPTE00002447
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 212
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收债软件市场预计将从 2021 年的 31.7726 亿美元增至 2028 年的 60.6825 亿美元;预计 2022 年至 2028 年复合年增长率为 9.9%。

债务追收软件代表债务追收计划的整个数据集和运营计划,包括 API。债务追偿程序还可能具有打印报告和分析债务的功能。债务追收软件将所有债务人资料收集在一个位置,包括其地址、信用卡信息、当前余额以及拖欠债务付款的完整报告,例如金额、债务期限等。其主要目的是在债权人和 DCA 之间交换有关债务人的资料、位置、联系信息、有关债务的其他信息等信息。 BPO 是此数据共享过程的另一个名称。债务追收软件和 API 可用于向企业和消费者收取冲销费用。

COVID-19 疫情对债务追收软件市场增长的影响

COVID-19 造成限制、行动限制、收入减少和高债务负担,影响了多家公司。此外,债务不可持续、信用质量下降等金融失衡和脆弱性对金融稳定和金融长期发展造成损害。此外,不法收债机构的渗透率很高,其中包括主要专门从事实地收债工作的小型区域机构,这些机构占投诉的 80% 以上。此外,由于新兴经济体债务大量涌入,收债市场参与者也引起了各地政界和监管机构的关注。监管也变得更加严格,国家当局将重点放在与借款人合作上。疫情迫使主要市场参与者重新制定标准和做法,从向债务人施加压力转向改善其金融教育,并在危机期间寻找退出收债软件市场分析的方法。

不同国家应用了多种方法具体措施。各国政府为减缓 COVID-19 的传播和维护金融市场而采取的立即政策应对措施中保护小企业的措施。这些措施包括财政援助、延期纳税和强制性缴款,以及要求信贷组织提供宽限期。

收债软件市场:战略视角

利润丰厚的地区收债软件市场

市场展望:收债软件市场

收债软件市场大致分为以下几类:五个主要区域:北美、欧洲、亚太、中东和亚洲。非洲和南美洲。由于北美国家数字化速度更快、倾向于基于云的服务以及旨在加快债务追收程序的智能债务追收软件的可用性等因素,北美在债务追收软件市场分析中占据主导地位。此外,美国和加拿大等国家的多家收债软件提供商的存在影响了该地区收债软件市场的增长。金融机构不断采用先进的收债服务,为该地区的收债软件市场分析创造了有利可图的机会。然而,亚太地区 (APAC) 预计是收债软件市场增长最快的地区。在日本,2022年公共债务占GDP的比例为225.8%,2022年6月达到历史最高水平227.2%。根据中国国际清算银行公布的数据,2022年12月,中国非金融信贷该部门的产值达 51.87 万亿美元,占 GDP 的 295%。两国经济都采取了多项措施,如扩大总需求、减少进口、促进基础设施发展等。印度、澳大利亚和韩国是该地区面临类似问题的其他主要经济体。这些因素预计将促进该地区债务追收软件市场的增长。

基于实施类型的信息

根据实施类型,债务追收软件市场分为本地和云。由于敏捷性、定制扩展、可靠性、成本效益和自助服务能力的提高等因素,云细分市场在 2021 年的收债软件市场中占据了更大的份额。 COVID-19 大流行导致整个欧洲金融科技应用程序的使用量增加了 72%,全球数字银行渠道的使用量增加了 50%。此外,收债软件市场参与者正在采取多项举措来发展基于云的实施,进一步加速市场增长。例如,Ameyo 推出了催收语音机器人,以简化贷款催收电话,以实现最佳的客户覆盖。 Ameyo 为 HDFC 银行和 FE Credit 等众多 BFSI 的债务催收解决方案提供了公共云环境。此外,基于云的债务追收金融科技应用程序 D2R Collect 与 REPAY 合作,通过提供智能数字支付功能来改进追收流程。

全球债务追收软件市场债务根据组件、实施情况进行细分类型、组织规模、垂直行业和地理位置。根据组件,市场分为软件和服务。 2021年,软件领域在全球收债软件市场中占据较大份额。根据部署类型,市场分为本地和云。云细分市场在全球收债软件市场中占据较大份额。根据组织规模,市场分为中小企业和大型企业。大型企业细分市场在全球收债软件市场中占据较大份额。根据行业垂直,市场分为 IT 和技术。电信、BFSI、零售、制造等。 BFSI 细分市场占据全球收债软件市场的最大份额。根据地理位置,全球收债软件市场分为北美、欧洲、亚太地区、中东和亚洲。非洲和南美洲。切图公司;费埃哲; CSS 公司;益百利信息解决方案公司; EXUS;洛克森解决方案;金融信息服务;佩加系统公司; Quantrax 公司;和 CGI Inc. 是收债软件市场的一些主要参与者。

收债软件市场的参与者主要注重合作伙伴关系,以创造客户价值。

  • 2022 年,领先的定制软件解决方案开发商 Chetu 宣布对其国际办事处进行最新扩建,该公司在印度诺伊达开设了新的软件交付中心。此外,此次扩张旨在通过在印度 A-206 园区开设新的软件开发设施来适应其全球业务的持续增长。
  • 2021 年,FICO 作为预测分析和数据领域的领先公司分析。这家决策管理软件公司与 Constellation Software Inc. 联合宣布,他们已完成将 FICO 收集和检索业务出售给 Constellation 旗下 Jonas Software 运营集团(一家领先的企业管理软件解决方案提供商)。
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

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to country scope.

Frequently Asked Questions


What is the estimated global market size for the debt collection software market?

The global debt collection software market was estimated to be USD 3177.26 million in 2021 and is expected to grow at a CAGR of 9.9% during the forecast period 2022 - 2028.

What are the driving factors impacting the global debt collection software market?

Businesses are adopting self-service payment platforms to track customers, bill payments, and maintain authenticity. Thus, rising automation in the debt collection process is driving the demand for debt collection software. Also, the healthcare industry is expected to grow the fastest due to rising patient costs and bad debts in the healthcare industry. In addition, the expansion of medical collections software is driven by increasing demand for debt collections software and technologically enhanced systems to reduce bad debts and accelerate and automate collection cycles.

What are the future trends for debt collection software market?

Customer self-service options and empathy are paramount when designing a customer-centric process for collection. Defaulting borrowers can use their channel of choice to settle their debt problems. Thus, the emerging trend of digital multi-channel communications & a customer-centric approach will drive the debt collection software demand in the market during the forecast period.

Which are the key players holding the major market share of debt collection software market?

The key players, holding majority shares, in debt collection software market includes Chetu Inc.; FICO; CSS, Inc.; Experian Information Solutions Inc.; EXUS; Loxon Solutions; FIS; Pegasystems; Quantrax Corporation, Inc.; and CGI Inc.

Which is the fastest-growing regional market?

Asia Pacific is the fastest-growing region in the debt collection software market. Factors such as rising omnichannel collection models, increasing need to minimize bad debt and improve cash flow and growing adoption of automation in the accounts receivable process are driving the debt collection software market in the region.

Which is the leading component segment in the debt collection software market?

The software segment led the debt collection software market with a significant share in 2021. The software helps streamline the collection process and improve operational efficiency by ensuring broader coverage and straightforward connect rates. Intelligent debt collection software that follows debt collection industry trends can effectively generate higher Promise to Pay (PTP) rates.

What is the incremental growth of the debt collection software market during the forecast period?

The incremental growth expected to be recorded for the debt collection software market during the forecast period is US$ 2626.15 million.

The List of Companies - Debt Collection Software Market

  1. Chetu Inc.
  2. FICO
  3. CSS, Inc.
  4. Experian Information Solutions Inc.
  5. EXUS
  6. Loxon Solutions
  7. FIS
  8. Pegasystems Inc.
  9. Quantrax Corporation, Inc.
  10. CGI Inc.

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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