自助服务终端市场基于(关键地区、市场参与者、规模和份额)- 到 2031 年的预测

  • Report Code : TIPRE00006993
  • Category : Electronics and Semiconductor
  • Status : Published
  • No. of Pages : 156
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2019年自助服务终端市场价值为113.193亿美元,预计到2027年将达到214.154亿美元;预计2020年至2027年复合年增长率为8.6%。

2019年自助服务终端市场由北美主导。美国、加拿大、墨西哥是北美主要经济体。美国是现代技术和IT基础设施发达国家。技术进步导致北美市场竞争激烈。该地区拥有多家科技巨头,它们在强大技术的开发上投入了大量资金。美国显然已经过了早期采用自助服务终端解决方案的阶段。随着 B2C、B2B 等领域数据交易的不断增加,预计一些组织及其合作伙伴将在不久的将来实现增长。许多企业对自助服务终端解决方案表现出兴趣,以准确、高效、安全地交换数据。由于金融、零售、旅游、娱乐和医疗保健行业的高需求,北美拥有最大的自助服务终端市场份额。零售商越来越注重满足新兴客户的需求,这进一步推动了该地区交互式信息亭开发的投资。采用自助服务亭解决方案提高了美国政府的效率并节省了成本,并激励了其他组织。

COVID-19 大流行对美国政府的影响自助服务终端市场

对工业增长的任何影响预计都会对该地区的经济增长产生负面影响。目前,根据世界卫生组织的数据,美国是世界上受新型冠状病毒肺炎 (COVID-19) 疫情影响最严重的国家,确诊病例为 17,515,091 例,死亡人数为 313,748 人。美国是自助服务终端的重要市场。 2020 年,由于 COVID-19 爆发,零售商店受到严重影响。据房地产公司CoStar Group称,2020年美国有多达12,000家商店暂时关闭; JC Penney 和 GameStop 是 2020 年关闭门店的主要零售品牌之一。酒店业也出现了类似的趋势。然而,医疗保健行业在大流行期间一直保持弹性。预计2020年实施自助服务终端系统的企业要么推迟实施计划,要么彻底放弃,从而影响自助服务终端的需求。然而,随着封锁似乎正在放松并且运营正在恢复,对自助服务亭的需求预计将加快。

自助服务的利润丰厚的区域市场自助服务终端提供商


自助服务终端市场洞察

技术进步的兴起支持自助服务的采用服务亭

随着技术的不断进步,智能个人助理和服务的采用已成为现实。自助服务终端中的知识导航应用程序(例如 Cortana 和 Siri)不断增加。这些自助服务终端解决方案旨在通过利用数据分析来管理销售数量、客户购买习惯和许多其他标准,从而增强消费者与机器的互动。他们还提出了正确的替代方案和激励措施,以进一步促进客户的购买决策。自助服务亭还通过为市场提供重大增长机会来增加业务收入并增强客户联系。一些供应商正在开发先进的自助服务亭,为客户提供增强的在线购物选择,以便在商店内推广产品和服务。这些自助服务亭提供的接口功能可以提高零售商的效率。通过提供大量产品演示以及允许零售商在不备货的情况下销售商品和物品来获得经验。此外,在支付交易中实施先进的技术解决方案,例如二维码、RFID和智能手机交易,以帮助消费者使用智能手机、礼品卡和信用卡/借记卡等方式查看其购买的商品。

基于类型的市场洞察

根据类型,全球自助服务终端市场分为信息、票务和签到以及就业。 2019年,信息板块引领市场。信息自助终端系统由患者互动、点餐、基本信息、开户、寻路、缴费终端等组成。智能患者队列管理系统使医疗机构能够通过减少患者的等待时间来提高运营效率和服务质量。等待时间并简化队列管理流程。这些信息亭是基于网络的系统,允许在线检查队列状态以及患者轻松加入队列,从而提高整体服务质量并减少人群,为患者提供卓越的医疗体验。研华提供智能患者排队管理系统、自助生命体征测量亭、智能诊所登记系统以及其他自助服务亭,用于患者信息管理。一些专为零售行业设计的自助服务亭使零售商能够提高客户参与度并抓住最大的创收机会;这些信息亭还允许他们通过集成 iBeacons、RFID 和 QR 码等高级应用程序来显示更加个性化的内容。许多此类信息亭充当安装在自助结账终端上的交互式数字平台。此外,信息自助服务终端也被部署在银行和餐馆,分别用于开设新账户和支付账单。

自助服务终端市场,按类型划分 &ndash ; 2019年和2027年


战略洞察

自助服务终端市场运营商关注战略,例如合并、收购、产品开发和市场举措,以维持其在市场中的地位。下面列出了主要参与者的一些进展:

2020 年,Valyant AI 宣布与 KIOSK 信息系统 (KIOSK) 建立合作伙伴关系,以创建由对话式 AI 驱动的非接触式体验部署自助服务终端的环境。

2020 年,Olea Kiosks Inc. 与 UrVenue 合作,UrVenue 是一个酒店技术平台,为商业提供动力、增强宾客体验并实现货币化度假村的房地产——根据新闻稿。

自助服务亭市场——按组件

  • 软件
  • 硬件
  • 服务

自身-服务亭市场——按类型

  • 信息
  • 票务
  • 患者互动
  • 报到
  • 就业
  • li>
  •  其他

自助服务终端市场 –按最终用户划分

  • 零售
  • 酒店业
  • 医疗保健
  • 金融服务
  • 其他

自助服务亭市场 -按地理位置

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • < li>欧洲
    • 法国
    • 德国
    • 意大利
    • 英国
    • 俄罗斯
    • 其他欧洲
  • 亚太地区 (APAC)
    • 中国
    • 印度
    • 韩国
    • 日本
    • 澳大利亚
    • 亚太地区其他地区
  • 中东和非洲非洲 (MEA)
    • 南非
    • 沙特阿拉伯
    • 阿联酋
    • 中东和非洲其他地区
  • 南美洲 (SAM)
    • 巴西
    • 阿根廷
    • SAM 的其他地区

公司简介

  • ACRELEC集团
  • Embross
  • 金雅拓
  • KIOSK信息系统
  • Meridian Kiosks
  • NCR Corporation
  • Olea Kiosks Inc.
  • Posiflex Technology Inc.
  • VeriFone ,有限公司
  • 迪堡利多富有限公司
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


What are reasons behind self-service kiosks market growth?

With rising technological advancements, the adoption of Intelligent Personal Assistant & Knowledge Navigator applications—such as Cortana and Siri—in self-service kiosks is constantly witnessing an increase. These self-service kiosk solutions are designed to enhance the consumer engagement with the machine by leveraging data analytics for governing the quantity sales, customer purchasing habits, and many other criteria. They also suggest the right alternatives and incentives to further boost the customer purchasing decisions. Self-service kiosks also boost the business revenues and augment the customer ties by offering major growth opportunities to the market.

What are market opportunities for self-service kiosks?

Payment gateways are broadly used for cashless transactions. They transfer the data related to a transaction between the bank and the billing portal. Payment gateway systems permit online retail platforms to collect cash via a bank chosen by the consumer without compromising sensitive data. They are becoming increasingly popular and flexible to buy products and promote smooth delivery at consumer’s place. Growing number of smart devices in the global market gives rise to payment gateway systems, which are widely adopted by consumers across the world.

Which end-user type is expected to dominate the market in the forecast period?

The self-service kiosks market is led by retail segment with highest share and is expected to dominate in the forecast period. Retail End-Users include e-commerce retail stores, QSR, and malls operating worldwide. They are deploying self-service kiosks to permit their customers to scan and pay for their purchases, thereby supporting contactless transactions. These efficient solutions allow sales associates to focus more on customer services. A significant number of small, medium, and large retail companies operate across the world.

The List of Companies - Self-Service Kiosk Market

  1. ACRELEC Group
  2. Embross
  3. Gemalto
  4. KIOSK Information Systems
  5. Meridian Kiosks
  6. NCR Corporation
  7. Olea Kiosks Inc
  8. Posiflex Technology Inc
  9. VeriFone, Inc.
  10. Diebold Nixdorf, Inc.

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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