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The self-service kiosk market was valued at US$ 11,319.3 million in 2019 and it is projected to reach US$ 21,415.4 million by 2027; it is expected to grow at a CAGR of 8.6% from 2020 to 2027.
The self-service kiosk market was dominated by North America in 2019. The US, Canada, and Mexico are the major economies in North America. The US is a developed country in terms of modern technology and IT infrastructure. Technological advancements have led to highly competitive markets across North America. The region hosts several technological giants that invest significant amounts in the development of robust technologies. The US has been clearly past the phase of early adoption of self-service kiosk solutions. With continuous increase in data transactions in B2C, B2B, and more, several organizations and their partners are projected to grow in the near future. Numerous enterprises are showing interest in self-service kiosk solutions to interchange their data accurately, efficiently, and safely. North America holds the largest self-service kiosk market share due to the high demand from the finance, retail, travel, entertainment, and healthcare industries. Mounting focus of the retailers on meeting the emerging customer requirements is further boosting the investments in the development of interactive kiosks in this region. The adoption of self-service kiosks solution has resulted into increased efficiency and cost savings across the US government and it is motivating other organizations.
Impact of COVID-19 Pandemic on Self-Service Kiosk Market
Any impact on the growth of industries is expected to affect the economic growth of the region negatively. Presently, the US is the world’s worst-affected country due to the COVID-19 outbreak, with 17,515,091 confirmed cases and 313,748 deaths as per the World Health Organization. The US is a prominent market for self-service kiosks. Retail stores were affected severely in 2020 due to the COVID-19 outbreak. According to the real estate firm, CoStar Group, as many as 12,000 stores were temporarily shut in the US in 2020; J.C Penney and GameStop were among the key retail brands that closed their stores in 2020. Similar trend was visible in the hospitality industry. However, the healthcare industry has been resilient in these times of pandemic. Enterprises that were likely to implement kiosks system in 2020 had to either delay the implementation plan or scrap it completely, thereby impacting the demand for self-service kiosks. However, as the lockdown appears to be easing and operations are resuming, the demand for self-service kiosks is expected to pick pace.
Lucrative Regional Markets for Self-Service Kiosk Providers
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Self-Service Kiosk Market Insights
Rise in Technological Advancements to Support Adoption of Self-Service Kiosks
With rising technological advancements, the adoption of Intelligent Personal Assistant & Knowledge Navigator applications—such as Cortana and Siri—in self-service kiosks is constantly witnessing an increase. These self-service kiosk solutions are designed to enhance the consumer engagement with the machine by leveraging data analytics for governing the quantity sales, customer purchasing habits, and many other criteria. They also suggest the right alternatives and incentives to further boost the customer purchasing decisions. Self-service kiosks also boost the business revenues and augment the customer ties by offering major growth opportunities to the market. Several vendors are developing advanced self-service kiosks for providing enhanced online shopping alternatives to their customers in order to promote products and services across the stores. These self-service kiosks permit the interfacing capabilities to boost the retailers’ experience by providing substantial product demos as well as permitting the retailers to sell goods and items without stocking up. Furthermore, the implementation of advanced technological solutions, such as QR codes, RFID, and smartphone transactions, for payment transactions to help the consumer to check out their purchases by using smartphones, gift cards, and credit/debit cards among others.
Type-Based Market Insights
Based on type, the global self-service kiosk market is categorized into information, ticketing and check in, and employment. The information segment led the market in 2019. The information self-service kiosks system consists of patient interactive, ordering, basic information, account opening, wayfinding, and bill payment kiosks, among others. Intelligent patient queue management systems allow healthcare facilities to boost operational efficiency and service quality by reducing patients’ wait times and streamlining queue management process. These kiosks are web-based systems permit the check the queue status online as well as patients to easily join a queue, thus, improve the overall service quality and reduce crowds to deliver patients with excellent healthcare experiences. Advantech offers intelligent patient queue management systems, self-service vital sign measurement kiosks, and intelligent clinic check-in systems, among other self-service kiosks, for patient information management. Several self-service kiosks designed for the retail sector allow retailers to increase customer engagement and grab maximum revenue generation opportunities; the kiosks also allow them to display more personalized content with the integration of advanced applications, such as iBeacons, RFID, and QR-code. Many of these kiosks serve as interactive digital platforms installed at self-checkout terminals. Furthermore, information self-service kiosks are also being deployed across banks and restaurants to open new accounts and pay bills, respectively.
Self-Service Kiosk Market, by Type – 2019 and 2027
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We can optimize and tailor the analysis and scope which is unmet through our standard offerings. This flexibility will help you gain the exact information needed for your business planning and decision making.
Self-Service Kiosk Market: Strategic Insights
Market Size Value in US$ 11,319.3 Million in 2019 Market Size Value by US$ 21,415.4 Million by 2027 Growth rate CAGR of 8.6% from 2020-2027 Forecast Period 2020-2027 Base Year 2020
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Customize Research To Suit Your Requirement
We can optimize and tailor the analysis and scope which is unmet through our standard offerings. This flexibility will help you gain the exact information needed for your business planning and decision making.
Self-Service Kiosk Market: Strategic Insights
| Market Size Value in | US$ 11,319.3 Million in 2019 |
| Market Size Value by | US$ 21,415.4 Million by 2027 |
| Growth rate | CAGR of 8.6% from 2020-2027 |
| Forecast Period | 2020-2027 |
| Base Year | 2020 |
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Naveen will walk you through a 15-minute call to present the report’s content and answer all queries if you have any.
Speak to Analyst
The players operating in the self-service kiosk market focus on strategies, such as mergers, acquisitions, product development, and market initiatives, to maintain their positions in the market. A few developments by key players are listed below:
In 2020, Valyant AI declared a partnership with KIOSK Information Systems (KIOSK) to create contactless experiences driven by conversational AI across environments in which kiosks are deployed.
In 2020, Olea Kiosks Inc. teamed with UrVenue—a hospitality technology platform that powers commerce, enhances the guest experience and monetizes a resort's real estate—according to a press release.
Self-Service Kiosk Market – by Component
- Software
- Hardware
- Services
Self-Service Kiosk Market – by Type
- Information
- Ticketing
- Patient Interactive
- Check-In
- Employment
- Others
Self-Service Kiosk Market – by End-User
- Retail
- Hospitality
- Healthcare
- Financial Services
- Others
Self-Service Kiosk Market – by Geography
North America
- US
- Canada
- Mexico
Europe
- France
- Germany
- Italy
- UK
- Russia
- Rest of Europe
Asia Pacific (APAC)
- China
- India
- South Korea
- Japan
- Australia
- Rest of APAC
Middle East & Africa (MEA)
- South Africa
- Saudi Arabia
- UAE
- Rest of MEA
South America (SAM)
- Brazil
- Argentina
- Rest of SAM
Company Profiles
- ACRELEC Group
- Embross
- Gemalto
- KIOSK Information Systems
- Meridian Kiosks
- NCR Corporation
- Olea Kiosks Inc.
- Posiflex Technology Inc.
- VeriFone, Inc.
- Diebold Nixdorf, Inc.
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
Component , Type , and End-User , and Geography
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Russian Federation, Saudi Arabia, South Africa, South Korea, United Arab Emirates, United Kingdom, United States
Frequently Asked Questions
With rising technological advancements, the adoption of Intelligent Personal Assistant & Knowledge Navigator applications—such as Cortana and Siri—in self-service kiosks is constantly witnessing an increase. These self-service kiosk solutions are designed to enhance the consumer engagement with the machine by leveraging data analytics for governing the quantity sales, customer purchasing habits, and many other criteria. They also suggest the right alternatives and incentives to further boost the customer purchasing decisions. Self-service kiosks also boost the business revenues and augment the customer ties by offering major growth opportunities to the market.
Payment gateways are broadly used for cashless transactions. They transfer the data related to a transaction between the bank and the billing portal. Payment gateway systems permit online retail platforms to collect cash via a bank chosen by the consumer without compromising sensitive data. They are becoming increasingly popular and flexible to buy products and promote smooth delivery at consumer’s place. Growing number of smart devices in the global market gives rise to payment gateway systems, which are widely adopted by consumers across the world.
The self-service kiosks market is led by retail segment with highest share and is expected to dominate in the forecast period. Retail End-Users include e-commerce retail stores, QSR, and malls operating worldwide. They are deploying self-service kiosks to permit their customers to scan and pay for their purchases, thereby supporting contactless transactions. These efficient solutions allow sales associates to focus more on customer services. A significant number of small, medium, and large retail companies operate across the world.
The List of Companies - Self-Service Kiosk Market
- ACRELEC Group
- Embross
- Gemalto
- KIOSK Information Systems
- Meridian Kiosks
- NCR Corporation
- Olea Kiosks Inc
- Posiflex Technology Inc
- VeriFone, Inc.
- Diebold Nixdorf, Inc.
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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