La part de marché de la biométrie vocale devrait passer de 1 319,23 millions de dollars américains en 2021 à 4 823,85 millions de dollars américains d'ici 2028 ; on estime qu'il croîtra à un TCAC de 20,6 % de 2022 à 2028.
L'essor des technologies modernes telles que l'intelligence artificielle (IA), l'apprentissage automatique (ML), le cloud computing , et l'analyse de données et la forte demande de préservation des données de santé et financières propulsent la croissance du marché de la biométrie vocale. Les industries d'utilisation finale telles que la banque, les services financiers et l'assurance (BFSI), les secteurs gouvernementaux et publics, et l'informatique et les télécommunications connaissent une croissance en raison de l'urbanisation et de la numérisation croissantes dans le monde entier.
A le ton, la parole, la voix et le ton d'une personne sont analysés et utilisés dans la biométrie vocale pour la reconnaissance vocale. En termes de sécurité, il surpasse les mots de passe car un mot de passe peut être facilement suivi ou piraté, alors que la voix d'une personne est aussi différente et unique qu'une empreinte digitale. Une voix peut être identifiée de deux manières dans la biométrie vocale, par exemple dépendante du texte et indépendante du texte. L'un des principaux facteurs de croissance du marché de la biométrie vocale est son acceptation croissante dans divers secteurs tels que l'industrie du divertissement, l'informatique en nuage, les réseaux sociaux et la sécurité des bâtiments.
Voix Marché de la biométrie : informations stratégiques et paysage concurrentiel
Impact de la pandémie de COVID-19 sur le marché de la biométrie vocale
Le verrouillage mondial dû à la La pandémie de COVID-19 a provoqué un léger ralentissement du marché de la biométrie vocale en 2020. Presque tous les secteurs ont été touchés négativement par la pandémie de COVID-19, ce qui a exacerbé la situation. Le confinement a eu une incidence négative sur la production mondiale, les réseaux d'approvisionnement, la logistique et la continuité des opérations dans différentes industries. La fabrication, le transport et la logistique, ainsi que la vente au détail et les produits de consommation étaient les industries qui rencontraient le plus de problèmes. La disponibilité des articles nécessaires a été perturbée en raison d'un manque de personnel pour faire fonctionner les lignes de production, les chaînes d'approvisionnement et le transport. Début 2021, la situation était maîtrisée, tandis que la demande de solutions et de services de biométrie vocale augmentait en raison du besoin accru d'amélioration de l'expérience client et du développement de relations individualisées avec les prospects.
Régions lucratives pour le marché de la gestion des actifs logiciels
Aperçu du marché
Accroissement de l'adoption de la biométrie vocale dans le secteur de la santé
Les organisations de santé peuvent sécuriser leur personnel médical et leurs patients grâce à la biométrie vocale. Contrairement à la reconnaissance d'empreintes digitales et faciale, la biométrie vocale peut être utilisée sur n'importe quel appareil doté d'un microphone, tel qu'une tablette, un PC ou un appareil médical tel qu'un appareil à rayons X. Les utilisateurs doivent simplement utiliser leur voix pour prouver leur identité afin d'accéder aux dossiers et autres ressources. La biométrie vocale peut également être utilisée dans les services de réinitialisation de mot de passe en ligne pour garantir que des réinitialisations de mot de passe rapides et sûres font gagner du temps au personnel médical et aux patients. Une autre application utile est l'identification et la vérification des patients lors des contacts avec les consommateurs dans les centres d'appels.
Component Segment Insights
Basé sur le composant, le marché est segmenté en solutions et services. Le secteur technologique connaît une augmentation significative de la demande de logiciels, car les solutions simplifient le temps des composants et réduisent considérablement le coût de déploiement. L'adoption de la biométrie vocale permet la construction de vues complètes de leurs données, aidant à alimenter les processus et applications existants tout en permettant le développement rapide de nouveaux cas d'utilisation.
Le marché de la biométrie vocale, par Composant (% Part)
Type Segment Insights
L'analyse du marché de la biométrie vocale, basée sur le type, est segmentée en biométrie vocale active et la biométrie vocale passive. La biométrie vocale passive est une méthode d'authentification qui nécessite en outre qu'un utilisateur s'inscrive en fournissant une empreinte vocale unique. L'inscription à la biométrie vocale passive, en revanche, peut avoir lieu au cours d'une conversation normale et n'oblige pas l'appelant à réciter une ligne spécifique ou à répéter le même mot plusieurs fois. La technologie biométrique vocale passive nécessite un seul enregistrement de la voix d'un utilisateur qui dure au moins 20 secondes pour fonctionner correctement.
Insights sur le segment du processus d'authentification
< p> Sur la base du processus d'authentification, le marché de la biométrie vocale est segmenté en IVR automatisé, assisté par agent, applications mobiles et authentification des employés. Lorsque l'application détecte une difficulté, l'Agent-Assisted permet aux utilisateurs d'optimiser les performances du libre-service automatisé en reliant de manière transparente un agent à une session automatisée.
Insights sur les segments de type de déploiement
En fonction du type de déploiement, le marché de la biométrie vocale est divisé en cloud et sur site. La plupart des plus grandes entreprises de technologie d'analyse concentrent actuellement leurs efforts sur la création d'une suite complète basée sur le cloud qui leur permettra d'évaluer et d'améliorer leurs propriétés numériques. Cette méthodologie aide les entreprises à économiser du temps et de l'argent lorsqu'il s'agit de la mise en uvre et de la gestion de logiciels sur site. Selon un article de janvier 2021 publié par Hosting Tribunal, 50 % des entreprises dépensent plus de 1,2 million de dollars US en services cloud chaque année, et 94 % des entreprises en utilisent déjà un.
Aperçu du segment vertical
Sur la base de la verticale, le marché de la biométrie vocale est segmenté en BFSI, vente au détail et commerce électronique, gouvernement et défense, informatique et télécommunications, soins de santé et sciences de la vie, transport et logistique, voyages et hôtellerie, énergie et services publics, et autres. Les banques doivent constamment être conscientes des mécanismes d'authentification les plus appropriés pour lutter contre la fraude en ligne. Les banques ont utilisé des codes PIN, des mots de passe et des mots de passe à usage unique comme mécanismes d'authentification basés sur les connaissances.
Application Segment Insights
Basé sur application, le marché de la biométrie vocale est classé dans l'authentification et la vérification des clients, l'analyse vocale médico-légale et les enquêtes criminelles, la détection et la prévention des fraudes, la gestion des risques et des urgences, le traitement des transactions, le contrôle d'accès, la gestion des effectifs, etc. La vérification n'est normalement effectuée qu'une seule fois, mais après cela, l'identité d'une personne doit être confirmée chaque fois qu'elle utilise une technique de contrôle d'accès pour accéder à un système ou à une ressource.
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sont parmi les acteurs clés du marché mondial de la biométrie vocale. Les principales entreprises se concentrent sur l'expansion et la diversification de leur présence sur le marché et sur l'acquisition d'une nouvelle clientèle, exploitant ainsi les opportunités commerciales existantes. Les acteurs du marché se concentrent sur les innovations et les développements de nouveaux produits en intégrant des technologies et des fonctionnalités avancées pour rivaliser avec les concurrents.
- En octobre 2021, Auraya a publié la dernière version de leur voix biométrique ArmorVox 17.9.2. Il a été intégré avec des fonctionnalités exceptionnelles et améliorées et des options de notation biométrique supplémentaires pour analyser et prévenir toute activité frauduleuse.
- Nov-2021, Aculab a rejoint la plate-forme ForgeRock de ForgeRock Trust Network pour une identification et une vérification rapides des leurs utilisateurs via une empreinte vocale unique. Aculab fournira une expérience sans mot de passe aux clients de ForgeRock grâce à leurs solutions biométriques vocales basées sur l'IA.
Profils d'entreprise :
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- Aculab
- Auraya, Inc
- Aware Inc
- Nuance Communications, Inc
- Nice
- Pindrop
- Phonexia
- SESTEK < CONSEIL>
- Whispeak
- VERINT SYSTEMS INC
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
By deployment, the cloud segment is expected to grow at the fastest CAGR during the forecast period. Because of the rising demand for cloud-based software, the key market players are offering on-cloud based products in the voice biometrics market. Further, the internet infrastructure has matured in developed countries and is flourishing in several developing countries, which allows end users in both developed countries as well as developing countries to access the cloud-based solutions. This factor is positively influencing the adoption of voice biometrics among various industries.
According to a January 2021 article published by Hosting Tribunal, 50% of businesses spend more than USD 1.2 million on cloud services each year, and 94% of companies already use one.
The market is estimated to register a CAGR of 20.6 % during the forecast period. The rise of modern technologies such as artificial intelligence (AI), machine learning (ML), cloud computing, and data analytics and the strong demand for preserving healthcare and financial data is propelling the growth of the voice biometrics market. End-use industries such as banking, financial services and insurance (BFSI), government and public sectors, and IT & telecom experienced growth due to increased urbanization and digitalization worldwide and currently rely on technology-driven systems. As a result, hackers targeted the important information and resources used in these areas. Further, biometrics used as credentials require the usage of unalterable, robust, and extensive algorithms to validate individuals.
Nuance Communications, Inc; NICE; Pindrop Security; Phonexia; and Verint Systems Inc. are the five key players in the Global voice Biometrics Market. These companies have shown consistent growth in revenue and larger volumes of sales. Additionally, the well-established top five players are offering a comprehensive product portfolio and have a prominent presence in terms of share in the global market.
The Global Voice Biometrics Market based on the component is segmented into solution and services. The solutions segment led the overall market in the year 2020. It is expected to continue its dominance over the forecast period. Voice biometrics software is expected to be impacted by the need for simple, quick, and convenient user authentication. Because of changes in software trends and expansion in the informatics business, the solution component is projected to have a significant significance during the forecast period. Voice Biometrics software was created to assist businesses in becoming more data-driven, and it may be used in any industry vertical. Some primary use cases driving include fraud detection and security management, authentication and customer, and forensic voice analysis and criminal investigation.
Healthcare organizations can secure their medical staff and their patients with voice biometrics. Unlike fingerprint and facial recognition, voice biometrics can be used on any device with a microphone, such as a tablet, PC, or medical device such as an X-ray machine. Users merely need to use their voice to prove their identity to access records and other resources. Voice biometrics can also be utilized in online password reset services to ensure that quick and safe password resets save medical staff and patient’s time. Another useful application is identifying and verifying patients during consumer contacts in call centers.
Thus, increasing the adoption of voice biometrics in the healthcare industry will drive the demand for voice biometrics, thereby increasing opportunities for the market.
The List of Companies - Voice Biometrics Market
- Aculab
- Auraya, Inc.
- Aware Inc.
- Nuance Communications, Inc.
- NICE Ltd
- Pindrop
- Phonexia
- SESTEK
- Verint Systems, Inc.
- Whispeak
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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