CRM Software Market 2025 by Types, Application, Technology, Opportunities, End Users and Regions | The Insight Partners

CRM Software Market to 2025 - Global Analysis and Forecasts by Deployment Mode (Cloud, On Premise); Enterprise Size (Small and Medium Enterprise, Large Enterprises); Application (Sales, Customer Service, Social Networking, Supply Chain, Distribution and Others); Industry (IT & Telecom, Retail, BFSI, Manufacturing, and Others)

Report Code: TIPTE00002163 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming
CRM Software (Customer Relationship Management) is a tool designed and used to manage a business customer relationship by performing various functions namely access business information, customer interaction, marketing, tracking leads, and customer support. CRM Software is used to meet the customer management relationship goals by the organization. CRM Software helps organizations to stay connected with their customers and increase their profitability and improve the workflow of an organization.

Due to advancements in technology and the growing popularity of social media, CRM software market is experiencing a high demand for more efficient solutions. Companies providing CRM Software are focusing on providing a more powerful and efficient tool to maintain their competitive position in the market. Growing popularity of digital media and better workflow are expected to drive this market, whereas the high cost of deployment is the major restraining factor.

CRM Software Market Analysis to 2025" is a specialized and in-depth study of CRM Software industry with a focus on the global market trend. The report aims to provide an overview of the global CRM Software market with detailed market segmentation by Deployment Mode, Enterprise Size, Application, Industry and geography. The global CRM Software market is expected to witness steady growth during the forecast period. The report provides key statistics on the market status of the leading market players and offers key trends and opportunities in the CRM Software market.

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global CRM Software market based on Deployment Mode, Enterprise Size, Application, and Industry. It also provides market size and forecast till 2025 for overall CRM Software market with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America (SAM). The market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 16 counties globally along with current trend and opportunities prevailing in the region.

Besides this, the report analyzes factors affecting market from both demand and supply side and further evaluates market dynamics affecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides Porter's five forces analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting CRM Software market in these regions.

Also, key CRM Software market players influencing the market are profiled in the study along with their SWOT analysis and market strategies. The report also focuses on leading industry players with information such as company profiles, products, and services offered, financial information for the last 3 years, key development in the past five years. Some of the key players influencing the market are IBM Corporation, Oracle Corporation, Microsoft Corporation, SAP SE, Salesforce.com, Inc., Adobe Systems, Inc., Convergys Corporation, Huawei Technologies co. Ltd, Sugar CRM, and Nimble among others.
Table of Contents

1 INTRODUCTION
1.1 THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
2 KEY TAKEAWAYS
3 CRM SOFTWARE MARKET LANDSCAPE
3.1 OVERVIEW
3.2 MARKET SEGMENTATION
3.2.1 CRM Software Market - By Deployment Mode
3.2.2 CRM Software Market - By Enterprise Size
3.2.3 CRM Software Market - By Application
3.2.4 CRM Software Market - By Industry
3.2.5 CRM Software Market - By Region
3.2.5.1 By Countries
3.3 PEST ANALYSIS
3.3.1 North America - PEST Analysis
3.3.2 Europe - PEST Analysis
3.3.3 Asia Pacific (APAC) - PEST Analysis
3.3.4 Middle East & Africa (MEA) - PEST Analysis
3.3.5 South America (SAM)- PEST Analysis

4 CRM SOFTWARE MARKET - KEY INDUSTRY DYNAMICS
4.1 KEY MARKET DRIVERS
4.2 KEY MARKET RESTRAINTS
4.3 KEY MARKET OPPORTUNITIES
4.4 FUTURE TRENDS
4.5 IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
5 CRM SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
5.1 CRM SOFTWARE - GLOBAL MARKET OVERVIEW
5.2 CRM SOFTWARE - GLOBAL MARKET AND FORECAST TO 2025
6 CRM SOFTWARE MARKET REVENUE AND FORECASTS TO 2025 - DEPLOYMENT MODE
6.1 OVERVIEW
6.2 DEPLOYMENT MODE MARKET FORECASTS AND ANALYSIS
6.3 CLOUD MARKET
6.3.1 Overview
6.3.2 Cloud market forecast and analysis
6.4 ON-PREMISE MARKET
6.4.1 Overview
6.4.2 On-Premise market forecast and analysis

7 CRM SOFTWARE MARKET REVENUE AND FORECASTS TO 2025 - ENTERPRISE SIZE
7.1 OVERVIEW
7.2 ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
7.3 SMALL AND MEDIUM ENTERPRISES MARKET
7.3.1 Overview
7.3.2 Small and Medium Enterprises market forecast and analysis
7.4 LARGE ENTERPRISE MARKET
7.4.1 Overview
7.4.2 Large Enterprise market forecast and analysis

8 CRM SOFTWARE MARKET REVENUE AND FORECASTS TO 2025 - APPLIACTION
8.1 OVERVIEW
8.2 APPLICATION MARKET FORECASTS AND ANALYSIS
8.3 SALES MARKET
8.3.1 Overview
8.3.2 Sales market forecast and analysis
8.4 CUSTOMER SERVICE MARKET
8.4.1 Overview
8.4.2 Customer Service market forecast and analysis
8.5 SOCIAL NETWORKING MARKET
8.5.1 Overview
8.5.2 Social Networking market forecast and analysis
8.6 SUPPLY CHAIN MARKET
8.6.1 Overview
8.6.2 Supply Chain market forecast and analysis
8.7 DISTRIBUTION MARKET
8.7.1 Overview
8.7.2 Distribution market forecast and analysis
8.8 OTHERS MARKET
8.8.1 Overview
8.8.2 Others market forecast and analysis

9 CRM SOFTWARE MARKET REVENUE AND FORECASTS TO 2025 - INDUSTRY
9.1 OVERVIEW
9.2 INDUSTRY MARKET FORECASTS AND ANALYSIS
9.3 BFSI MARKET
9.3.1 Overview
9.3.2 BFSI market forecast and analysis
9.4 IT & TELECOM MARKET
9.4.1 Overview
9.4.2 IT & Telecom market forecast and analysis
9.5 RETAIL MARKET
9.5.1 Overview
9.5.2 Retail market forecast and analysis
9.6 MANUFACTURING MARKET
9.6.1 Overview
9.6.2 Manufacturing forecast and analysis
9.7 OTHERS MARKET
9.7.1 Overview
9.7.2 Others market forecast and analysis



10 CRM SOFTWARE MARKET REVENUE AND FORECASTS TO 2025 - GEOGRAPHICAL ANALYSIS
10.1 NORTH AMERICA
10.1.1 North America CRM Software Market Overview
10.1.2 North America CRM Software Market Forecasts and Analysis
10.1.3 North America Market Forecasts and Analysis - By Countries
10.1.3.1 US market
10.1.3.2 Canada market
10.1.3.3 Mexico market
10.1.4 North America Market Forecasts and Analysis - By Deployment Mode
10.1.5 North America Market Forecasts and Analysis - By Enterprise Size
10.1.6 North America Market Forecasts and Analysis - By Application
10.1.7 North America Market Forecasts and Analysis - By Industry

10.2 EUROPE
10.2.1 Europe CRM Software Market Overview
10.2.2 Europe CRM Software Market Forecasts and Analysis
10.2.3 Europe Market Forecasts and Analysis - By Countries
10.2.3.1 France market
10.2.3.2 Germany market
10.2.3.3 Italy market
10.2.3.4 Spain market
10.2.3.5 UK market
10.2.4 Europe Market Forecasts and Analysis - By Deployment Mode
10.2.5 Europe Market Forecasts and Analysis - By Enterprise Size
10.2.6 Europe Market Forecasts and Analysis - By Application
10.2.7 Europe Market Forecasts and Analysis - By Industry
10.3 ASIA PACIFIC (APAC)
10.3.1 Asia Pacific CRM Software Market Overview
10.3.2 Asia Pacific CRM Software Market Forecasts and Analysis
10.3.3 Asia Pacific Market Forecasts and Analysis - By Countries
10.3.3.1 Australia market
10.3.3.2 China market
10.3.3.3 India market
10.3.3.4 Japan market
10.3.4 Asia Pacific Market Forecasts and Analysis - By Deployment Mode
10.3.5 Asia Pacific Market Forecasts and Analysis - By Enterprise Size
10.3.6 Asia Pacific Market Forecasts and Analysis - By Application
10.3.7 Asia Pacific Market Forecasts and Analysis - By Industry

10.4 MIDDLE EAST AND AFRICA (MEA)
10.4.1 Middle East and Africa CRM Software Market Overview
10.4.2 Middle East and Africa CRM Software Market Forecasts and Analysis
10.4.3 Middle East and Africa Market Forecasts and Analysis - By Countries
10.4.3.1 South Africa market
10.4.3.2 Saudi Arabia market
10.4.3.3 UAE market
10.4.4 Middle East and Africa Market Forecasts and Analysis - By Deployment Mode
10.4.5 Middle East and Africa Market Forecasts and Analysis - By Enterprise Size
10.4.6 Middle East and Africa Market Forecasts and Analysis - By Application
10.4.7 Middle East and Africa Market Forecasts and Analysis - By Industry
10.5 SOUTH AMERICA (SAM)
10.5.1 South America CRM Software Market Overview
10.5.2 South America CRM Software Market Forecasts and Analysis
10.5.3 South America Market Forecasts and Analysis - By Countries
10.5.3.1 Brazil market
10.5.4 South America Market Forecasts and Analysis - By Deployment Mode
10.5.5 South America Market Forecasts and Analysis - By Enterprise Size
10.5.6 South America Market Forecasts and Analysis - By Application
10.5.7 South America Market Forecasts and Analysis - By Industry

11 INDUSTRY LANDSCAPE
11.1 MERGERS & ACQUISITIONS
11.2 MARKET INITIATIVES
11.3 NEW DEVELOPMENTS
11.4 INVESTMENT SCENARIOS
12 COMPETITIVE LANDSCAPE
12.1 COMPETITIVE INDUSTRY MAPPING
12.2 MARKET POSITIONING/ MARKET SHARE
13 CRM SOFTWARE MARKET, KEY COMPANY PROFILES
13.1 IBM CORPORATION
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Financial Overview
13.1.4 SWOT Analysis
13.1.5 Key Developments
13.2 ORACLE CORPORATION
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Financial Overview
13.2.4 SWOT Analysis
13.2.5 Key Developments
13.3 MICROSOFT CORPORATION.
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Financial Overview
13.3.4 SWOT Analysis
13.3.5 Key Developments
13.4 SAP AG.
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Financial Overview
13.4.4 SWOT Analysis
13.4.5 Key Developments
13.5 SALESFORCE.COM, INC.
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Financial Overview
13.5.4 SWOT Analysis
13.5.5 Key Developments
13.6 ADOBE SYSTEMS, INC.
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Financial Overview
13.6.4 SWOT Analysis
13.6.5 Key Developments
13.7 CONVERGYS CORPORATION.
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Financial Overview
13.7.4 SWOT Analysis
13.7.5 Key Developments
13.8 HUAWEI TECHNOLOGIES CO. LTD.
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Financial Overview
13.8.4 SWOT Analysis
13.8.5 Key Developments
13.9 SUGAR CRM.
13.9.1 Key Facts
13.9.2 Business Description
13.9.3 Financial Overview
13.9.4 SWOT Analysis
13.9.5 Key Developments
13.10 NIMBLE.
13.10.1 Key Facts
13.10.2 Business Description
13.10.3 Financial Overview
13.10.4 SWOT Analysis
13.10.5 Key Developments

14 APPENDIX
14.1 ABOUT THE INSIGHT PARTNERS
14.2 GLOSSARY OF TERMS
14.3 RESEARCH METHODOLOGY
The List of Companies

1. IBM Corporation
2. Oracle Corporation
3. Microsoft Corporation
4. SAP SE
5. Salesforce.com, Inc.
6. Adobe Systems, Inc.
7. Convergys Corporation
8. Huawei Technologies co. Ltd
9. Sugar CRM
10. Nimble

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