Customer Success Platform Market 2028 By Component, Deployment, Application Area, Enterprise Size, Industry Vertical and Geography | The Insight Partners

Customer Success Platform Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution, Services); Deployment (Cloud, On-Premise); Application Area (Customer Experience Management, Customer Service, Sales and Marketing Management, Risk and Compliance Management, Others); Enterprise Size (Large Enterprises, SMEs); Industry Vertical (BFSI, IT and Telecom, Retail and e-commerce, Healthcare, Government, Others) and Geography

Report Code: TIPRE00006156 | No. of Pages: 150 | Category: Technology, Media and Telecommunications | Status: Upcoming

MARKET OVERVIEW

Customer Success Platforms provides a set of tools which assist in ensuring to provide the customers required outcomes when they are using any sort of a vendor’s service or product. The customer success platform centralizes all the data of the customer into an accessible 360-degree view of the customer. The information might consist product usage, adoption, upsells and other customer signals.

MARKET SCOPE

The "Global Customer Success Platform Market Analysis to 2028" is a specialized and in-depth study of the technology, media and telecommunication industry with a special focus on the global market trend analysis. The report aims to provide an overview of the customer success platform market with detailed market segmentation by component, deployment, application area, enterprise size, industry vertical, and geography. The report provides key statistics on the market status of the leading customer success platform market players and offers key trends and opportunities in the market.
MARKET SEGMENTATION

  •   Based on component, the global customer success platform market is segmented into solution, services
  •   On the basis of deployment, the market is segmented into cloud, on-premise
  •   Based on application area, the market is customer experience management, customer service, sales and marketing management, risk and compliance management, others
  •   Based on enterprise size, the market is large enterprises, SMES
  •   Based on industry vertical, the market is BFSI, IT and telecom, retail and e-commerce, healthcare, government, others

MARKET DYNAMICS
Drivers:

  •   Advent of cloud computing in customer success.
  •   Growing demand for advance analytical-based solutions to monitor customer scores and reduce churn rates.
  •   Increasing data volume due to growing digitalization.
  •   Rising need to plan better customer engagement strategies through omnichannel.

Restraints

  •   Data aggregation and synchronization from multiple silos
  •   Data privacy laws and protection of customer data from cyberattacks and breaches



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REGIONAL FRAMEWORK


The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides an overview and forecast of the global market based on various segments. It also provides market size and forecast estimates from the year 2019 to 2028 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), the Middle East and Africa (MEA), and South America. The customer success platform market by each region is later sub-segmented by respective countries and segments. The report covers the analysis and forecast of 18 countries globally along with the current trend and opportunities prevailing in the region.

The report analyzes factors affecting the market from both demand and supply side and further evaluates market dynamics affecting the marketduring the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA, and South America after evaluating political, economic, social and technological factors affecting the customer success platform market in these regions.

IMPACT OF COVID-19 ON CUSTOMER SUCCESS PLATFORM MARKET
COVID-19 first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The US, India, Brazil, Russia, France, the UK, Turkey, Italy, and Spain are some of the worst affected countries in terms confirmed cases and reported deaths. The COVID-19 has been affecting economies and industries in various countries due to lockdowns, travel bans, and business shutdowns. Shutdown of various plants and factories has affected the global supply chains and negatively impacted the manufacturing, delivery schedules, and sales of products in global market. Few companies have already announced possible delays in product deliveries and slump in future sales of their products. In addition to this, the global travel bans imposed by countries in Europe, Asia-Pacific, and North America are affecting the business collaborations and partnerships opportunities.



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MARKET PLAYERS


The report covers key developments in the customer success platform market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the marketwere acquisitions, and partnership & collaborations. These activities have paved way for the expansion of business and customer base of market players. The market payers from customer success platform market are anticipated to lucrative growth opportunities in the future with the rising demand in the global market.

The report also includes the profiles of key companies along with their SWOT analysis and market strategies in the customer success platform market. In addition, the report focuses on leading industry players with information such as company profiles, components, and services offered, financial information of the last 3 years, the key development in the past five years.

  •   Bolstra
  •   Catalyst Software
  •   Cisco Systems, Inc.
  •   CustomerSuccessBox
  •   Gainsight
  •   Oracle Corporation
  •   Salesforce.com, Inc.
  •   Salesmachine Inc.
  •   Medallia Inc.
  •   UserIQ


The Insight Partner’s dedicated research and analysis team consist of experienced professionals with advanced statistical expertise and offer various customization options in the existing study.


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TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. THE INSIGHT PARTNERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Customer Success Platform Market - By Component
1.3.2 Customer Success Platform Market - By Deployment
1.3.3 Customer Success Platform Market - By Application Area
1.3.4 Customer Success Platform Market - By Enterprise Size
1.3.5 Customer Success Platform Market - By Industry Vertical
1.3.6 Customer Success Platform Market - By Region
1.3.6.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. CUSTOMER SUCCESS PLATFORM MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER’S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. CUSTOMER SUCCESS PLATFORM MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. CUSTOMER SUCCESS PLATFORM MARKET - GLOBAL MARKET ANALYSIS
6.1. CUSTOMER SUCCESS PLATFORM - GLOBAL MARKET OVERVIEW
6.2. CUSTOMER SUCCESS PLATFORM - GLOBAL MARKET AND FORECAST TO 2028
6.3. MARKET POSITIONING/MARKET SHARE

7. CUSTOMER SUCCESS PLATFORM MARKET - REVENUE AND FORECASTS TO 2028 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOLUTION
7.3.1. Overview
7.3.2. Solution Market Forecast and Analysis
7.4. SERVICES
7.4.1. Overview
7.4.2. Services Market Forecast and Analysis
7.4.3. Professional Services Market
7.4.3.1. Overview
7.4.3.2. Professional Services Market Forecast and Analysis
7.4.4. Managed Services Market
7.4.4.1. Overview
7.4.4.2. Managed Services Market Forecast and Analysis
8. CUSTOMER SUCCESS PLATFORM MARKET - REVENUE AND FORECASTS TO 2028 - DEPLOYMENT
8.1. OVERVIEW
8.2. DEPLOYMENT MARKET FORECASTS AND ANALYSIS
8.3. CLOUD
8.3.1. Overview
8.3.2. Cloud Market Forecast and Analysis
8.4. ON-PREMISE
8.4.1. Overview
8.4.2. On-Premise Market Forecast and Analysis
9. CUSTOMER SUCCESS PLATFORM MARKET - REVENUE AND FORECASTS TO 2028 - APPLICATION AREA
9.1. OVERVIEW
9.2. APPLICATION AREA MARKET FORECASTS AND ANALYSIS
9.3. CUSTOMER EXPERIENCE MANAGEMENT
9.3.1. Overview
9.3.2. Customer Experience Management Market Forecast and Analysis
9.4. CUSTOMER SERVICE
9.4.1. Overview
9.4.2. Customer Service Market Forecast and Analysis
9.5. SALES AND MARKETING MANAGEMENT
9.5.1. Overview
9.5.2. Sales and Marketing Management Market Forecast and Analysis
9.6. RISK AND COMPLIANCE MANAGEMENT
9.6.1. Overview
9.6.2. Risk and Compliance Management Market Forecast and Analysis
9.7. OTHERS
9.7.1. Overview
9.7.2. Others Market Forecast and Analysis
10. CUSTOMER SUCCESS PLATFORM MARKET - REVENUE AND FORECASTS TO 2028 - ENTERPRISE SIZE
10.1. OVERVIEW
10.2. ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
10.3. LARGE ENTERPRISES
10.3.1. Overview
10.3.2. Large Enterprises Market Forecast and Analysis
10.4. SMES
10.4.1. Overview
10.4.2. SMEs Market Forecast and Analysis
11. CUSTOMER SUCCESS PLATFORM MARKET - REVENUE AND FORECASTS TO 2028 - INDUSTRY VERTICAL
11.1. OVERVIEW
11.2. INDUSTRY VERTICAL MARKET FORECASTS AND ANALYSIS
11.3. BFSI
11.3.1. Overview
11.3.2. BFSI Market Forecast and Analysis
11.4. IT AND TELECOM
11.4.1. Overview
11.4.2. IT and Telecom Market Forecast and Analysis
11.5. RETAIL AND E-COMMERCE
11.5.1. Overview
11.5.2. Retail and e-commerce Market Forecast and Analysis
11.6. HEALTHCARE
11.6.1. Overview
11.6.2. Healthcare Market Forecast and Analysis
11.7. GOVERNMENT
11.7.1. Overview
11.7.2. Government Market Forecast and Analysis
11.8. OTHERS
11.8.1. Overview
11.8.2. Others Market Forecast and Analysis

12. CUSTOMER SUCCESS PLATFORM MARKET REVENUE AND FORECASTS TO 2028 - GEOGRAPHICAL ANALYSIS
12.1. NORTH AMERICA
12.1.1 North America Customer Success Platform Market Overview
12.1.2 North America Customer Success Platform Market Forecasts and Analysis
12.1.3 North America Customer Success Platform Market Forecasts and Analysis - By Component
12.1.4 North America Customer Success Platform Market Forecasts and Analysis - By Deployment
12.1.5 North America Customer Success Platform Market Forecasts and Analysis - By Application Area
12.1.6 North America Customer Success Platform Market Forecasts and Analysis - By Enterprise Size
12.1.7 North America Customer Success Platform Market Forecasts and Analysis - By Industry Vertical
12.1.8 North America Customer Success Platform Market Forecasts and Analysis - By Countries
12.1.8.1 United States Customer Success Platform Market
12.1.8.1.1 United States Customer Success Platform Market by Component
12.1.8.1.2 United States Customer Success Platform Market by Deployment
12.1.8.1.3 United States Customer Success Platform Market by Application Area
12.1.8.1.4 United States Customer Success Platform Market by Enterprise Size
12.1.8.1.5 United States Customer Success Platform Market by Industry Vertical
12.1.8.2 Canada Customer Success Platform Market
12.1.8.2.1 Canada Customer Success Platform Market by Component
12.1.8.2.2 Canada Customer Success Platform Market by Deployment
12.1.8.2.3 Canada Customer Success Platform Market by Application Area
12.1.8.2.4 Canada Customer Success Platform Market by Enterprise Size
12.1.8.2.5 Canada Customer Success Platform Market by Industry Vertical
12.1.8.3 Mexico Customer Success Platform Market
12.1.8.3.1 Mexico Customer Success Platform Market by Component
12.1.8.3.2 Mexico Customer Success Platform Market by Deployment
12.1.8.3.3 Mexico Customer Success Platform Market by Application Area
12.1.8.3.4 Mexico Customer Success Platform Market by Enterprise Size
12.1.8.3.5 Mexico Customer Success Platform Market by Industry Vertical
12.2. EUROPE
12.2.1 Europe Customer Success Platform Market Overview
12.2.2 Europe Customer Success Platform Market Forecasts and Analysis
12.2.3 Europe Customer Success Platform Market Forecasts and Analysis - By Component
12.2.4 Europe Customer Success Platform Market Forecasts and Analysis - By Deployment
12.2.5 Europe Customer Success Platform Market Forecasts and Analysis - By Application Area
12.2.6 Europe Customer Success Platform Market Forecasts and Analysis - By Enterprise Size
12.2.7 Europe Customer Success Platform Market Forecasts and Analysis - By Industry Vertical
12.2.8 Europe Customer Success Platform Market Forecasts and Analysis - By Countries
12.2.8.1 Germany Customer Success Platform Market
12.2.8.1.1 Germany Customer Success Platform Market by Component
12.2.8.1.2 Germany Customer Success Platform Market by Deployment
12.2.8.1.3 Germany Customer Success Platform Market by Application Area
12.2.8.1.4 Germany Customer Success Platform Market by Enterprise Size
12.2.8.1.5 Germany Customer Success Platform Market by Industry Vertical
12.2.8.2 France Customer Success Platform Market
12.2.8.2.1 France Customer Success Platform Market by Component
12.2.8.2.2 France Customer Success Platform Market by Deployment
12.2.8.2.3 France Customer Success Platform Market by Application Area
12.2.8.2.4 France Customer Success Platform Market by Enterprise Size
12.2.8.2.5 France Customer Success Platform Market by Industry Vertical
12.2.8.3 Italy Customer Success Platform Market
12.2.8.3.1 Italy Customer Success Platform Market by Component
12.2.8.3.2 Italy Customer Success Platform Market by Deployment
12.2.8.3.3 Italy Customer Success Platform Market by Application Area
12.2.8.3.4 Italy Customer Success Platform Market by Enterprise Size
12.2.8.3.5 Italy Customer Success Platform Market by Industry Vertical
12.2.8.4 United Kingdom Customer Success Platform Market
12.2.8.4.1 United Kingdom Customer Success Platform Market by Component
12.2.8.4.2 United Kingdom Customer Success Platform Market by Deployment
12.2.8.4.3 United Kingdom Customer Success Platform Market by Application Area
12.2.8.4.4 United Kingdom Customer Success Platform Market by Enterprise Size
12.2.8.4.5 United Kingdom Customer Success Platform Market by Industry Vertical
12.2.8.5 Russia Customer Success Platform Market
12.2.8.5.1 Russia Customer Success Platform Market by Component
12.2.8.5.2 Russia Customer Success Platform Market by Deployment
12.2.8.5.3 Russia Customer Success Platform Market by Application Area
12.2.8.5.4 Russia Customer Success Platform Market by Enterprise Size
12.2.8.5.5 Russia Customer Success Platform Market by Industry Vertical
12.2.8.6 Rest of Europe Customer Success Platform Market
12.2.8.6.1 Rest of Europe Customer Success Platform Market by Component
12.2.8.6.2 Rest of Europe Customer Success Platform Market by Deployment
12.2.8.6.3 Rest of Europe Customer Success Platform Market by Application Area
12.2.8.6.4 Rest of Europe Customer Success Platform Market by Enterprise Size
12.2.8.6.5 Rest of Europe Customer Success Platform Market by Industry Vertical
12.3. ASIA-PACIFIC
12.3.1 Asia-Pacific Customer Success Platform Market Overview
12.3.2 Asia-Pacific Customer Success Platform Market Forecasts and Analysis
12.3.3 Asia-Pacific Customer Success Platform Market Forecasts and Analysis - By Component
12.3.4 Asia-Pacific Customer Success Platform Market Forecasts and Analysis - By Deployment
12.3.5 Asia-Pacific Customer Success Platform Market Forecasts and Analysis - By Application Area
12.3.6 Asia-Pacific Customer Success Platform Market Forecasts and Analysis - By Enterprise Size
12.3.7 Asia-Pacific Customer Success Platform Market Forecasts and Analysis - By Industry Vertical
12.3.8 Asia-Pacific Customer Success Platform Market Forecasts and Analysis - By Countries
12.3.8.1 Australia Customer Success Platform Market
12.3.8.1.1 Australia Customer Success Platform Market by Component
12.3.8.1.2 Australia Customer Success Platform Market by Deployment
12.3.8.1.3 Australia Customer Success Platform Market by Application Area
12.3.8.1.4 Australia Customer Success Platform Market by Enterprise Size
12.3.8.1.5 Australia Customer Success Platform Market by Industry Vertical
12.3.8.2 China Customer Success Platform Market
12.3.8.2.1 China Customer Success Platform Market by Component
12.3.8.2.2 China Customer Success Platform Market by Deployment
12.3.8.2.3 China Customer Success Platform Market by Application Area
12.3.8.2.4 China Customer Success Platform Market by Enterprise Size
12.3.8.2.5 China Customer Success Platform Market by Industry Vertical
12.3.8.3 India Customer Success Platform Market
12.3.8.3.1 India Customer Success Platform Market by Component
12.3.8.3.2 India Customer Success Platform Market by Deployment
12.3.8.3.3 India Customer Success Platform Market by Application Area
12.3.8.3.4 India Customer Success Platform Market by Enterprise Size
12.3.8.3.5 India Customer Success Platform Market by Industry Vertical
12.3.8.4 Japan Customer Success Platform Market
12.3.8.4.1 Japan Customer Success Platform Market by Component
12.3.8.4.2 Japan Customer Success Platform Market by Deployment
12.3.8.4.3 Japan Customer Success Platform Market by Application Area
12.3.8.4.4 Japan Customer Success Platform Market by Enterprise Size
12.3.8.4.5 Japan Customer Success Platform Market by Industry Vertical
12.3.8.5 South Korea Customer Success Platform Market
12.3.8.5.1 South Korea Customer Success Platform Market by Component
12.3.8.5.2 South Korea Customer Success Platform Market by Deployment
12.3.8.5.3 South Korea Customer Success Platform Market by Application Area
12.3.8.5.4 South Korea Customer Success Platform Market by Enterprise Size
12.3.8.5.5 South Korea Customer Success Platform Market by Industry Vertical
12.3.8.6 Rest of Asia-Pacific Customer Success Platform Market
12.3.8.6.1 Rest of Asia-Pacific Customer Success Platform Market by Component
12.3.8.6.2 Rest of Asia-Pacific Customer Success Platform Market by Deployment
12.3.8.6.3 Rest of Asia-Pacific Customer Success Platform Market by Application Area
12.3.8.6.4 Rest of Asia-Pacific Customer Success Platform Market by Enterprise Size
12.3.8.6.5 Rest of Asia-Pacific Customer Success Platform Market by Industry Vertical
12.4. MIDDLE EAST AND AFRICA
12.4.1 Middle East and Africa Customer Success Platform Market Overview
12.4.2 Middle East and Africa Customer Success Platform Market Forecasts and Analysis
12.4.3 Middle East and Africa Customer Success Platform Market Forecasts and Analysis - By Component
12.4.4 Middle East and Africa Customer Success Platform Market Forecasts and Analysis - By Deployment
12.4.5 Middle East and Africa Customer Success Platform Market Forecasts and Analysis - By Application Area
12.4.6 Middle East and Africa Customer Success Platform Market Forecasts and Analysis - By Enterprise Size
12.4.7 Middle East and Africa Customer Success Platform Market Forecasts and Analysis - By Industry Vertical
12.4.8 Middle East and Africa Customer Success Platform Market Forecasts and Analysis - By Countries
12.4.8.1 South Africa Customer Success Platform Market
12.4.8.1.1 South Africa Customer Success Platform Market by Component
12.4.8.1.2 South Africa Customer Success Platform Market by Deployment
12.4.8.1.3 South Africa Customer Success Platform Market by Application Area
12.4.8.1.4 South Africa Customer Success Platform Market by Enterprise Size
12.4.8.1.5 South Africa Customer Success Platform Market by Industry Vertical
12.4.8.2 Saudi Arabia Customer Success Platform Market
12.4.8.2.1 Saudi Arabia Customer Success Platform Market by Component
12.4.8.2.2 Saudi Arabia Customer Success Platform Market by Deployment
12.4.8.2.3 Saudi Arabia Customer Success Platform Market by Application Area
12.4.8.2.4 Saudi Arabia Customer Success Platform Market by Enterprise Size
12.4.8.2.5 Saudi Arabia Customer Success Platform Market by Industry Vertical
12.4.8.3 U.A.E Customer Success Platform Market
12.4.8.3.1 U.A.E Customer Success Platform Market by Component
12.4.8.3.2 U.A.E Customer Success Platform Market by Deployment
12.4.8.3.3 U.A.E Customer Success Platform Market by Application Area
12.4.8.3.4 U.A.E Customer Success Platform Market by Enterprise Size
12.4.8.3.5 U.A.E Customer Success Platform Market by Industry Vertical
12.4.8.4 Rest of Middle East and Africa Customer Success Platform Market
12.4.8.4.1 Rest of Middle East and Africa Customer Success Platform Market by Component
12.4.8.4.2 Rest of Middle East and Africa Customer Success Platform Market by Deployment
12.4.8.4.3 Rest of Middle East and Africa Customer Success Platform Market by Application Area
12.4.8.4.4 Rest of Middle East and Africa Customer Success Platform Market by Enterprise Size
12.4.8.4.5 Rest of Middle East and Africa Customer Success Platform Market by Industry Vertical
12.5. SOUTH AND CENTRAL AMERICA
12.5.1 South and Central America Customer Success Platform Market Overview
12.5.2 South and Central America Customer Success Platform Market Forecasts and Analysis
12.5.3 South and Central America Customer Success Platform Market Forecasts and Analysis - By Component
12.5.4 South and Central America Customer Success Platform Market Forecasts and Analysis - By Deployment
12.5.5 South and Central America Customer Success Platform Market Forecasts and Analysis - By Application Area
12.5.6 South and Central America Customer Success Platform Market Forecasts and Analysis - By Enterprise Size
12.5.7 South and Central America Customer Success Platform Market Forecasts and Analysis - By Industry Vertical
12.5.8 South and Central America Customer Success Platform Market Forecasts and Analysis - By Countries
12.5.8.1 Brazil Customer Success Platform Market
12.5.8.1.1 Brazil Customer Success Platform Market by Component
12.5.8.1.2 Brazil Customer Success Platform Market by Deployment
12.5.8.1.3 Brazil Customer Success Platform Market by Application Area
12.5.8.1.4 Brazil Customer Success Platform Market by Enterprise Size
12.5.8.1.5 Brazil Customer Success Platform Market by Industry Vertical
12.5.8.2 Argentina Customer Success Platform Market
12.5.8.2.1 Argentina Customer Success Platform Market by Component
12.5.8.2.2 Argentina Customer Success Platform Market by Deployment
12.5.8.2.3 Argentina Customer Success Platform Market by Application Area
12.5.8.2.4 Argentina Customer Success Platform Market by Enterprise Size
12.5.8.2.5 Argentina Customer Success Platform Market by Industry Vertical
12.5.8.3 Rest of South and Central America Customer Success Platform Market
12.5.8.3.1 Rest of South and Central America Customer Success Platform Market by Component
12.5.8.3.2 Rest of South and Central America Customer Success Platform Market by Deployment
12.5.8.3.3 Rest of South and Central America Customer Success Platform Market by Application Area
12.5.8.3.4 Rest of South and Central America Customer Success Platform Market by Enterprise Size
12.5.8.3.5 Rest of South and Central America Customer Success Platform Market by Industry Vertical

13. INDUSTRY LANDSCAPE
13.1. MERGERS AND ACQUISITIONS
13.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
13.3. NEW PRODUCT LAUNCHES
13.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

14. CUSTOMER SUCCESS PLATFORM MARKET, KEY COMPANY PROFILES
14.1. BOLSTRA
14.1.1. Key Facts
14.1.2. Business Description
14.1.3. Products and Services
14.1.4. Financial Overview
14.1.5. SWOT Analysis
14.1.6. Key Developments
14.2. CATALYST SOFTWARE
14.2.1. Key Facts
14.2.2. Business Description
14.2.3. Products and Services
14.2.4. Financial Overview
14.2.5. SWOT Analysis
14.2.6. Key Developments
14.3. CISCO SYSTEMS, INC.
14.3.1. Key Facts
14.3.2. Business Description
14.3.3. Products and Services
14.3.4. Financial Overview
14.3.5. SWOT Analysis
14.3.6. Key Developments
14.4. CUSTOMERSUCCESSBOX
14.4.1. Key Facts
14.4.2. Business Description
14.4.3. Products and Services
14.4.4. Financial Overview
14.4.5. SWOT Analysis
14.4.6. Key Developments
14.5. GAINSIGHT
14.5.1. Key Facts
14.5.2. Business Description
14.5.3. Products and Services
14.5.4. Financial Overview
14.5.5. SWOT Analysis
14.5.6. Key Developments
14.6. ORACLE CORPORATION
14.6.1. Key Facts
14.6.2. Business Description
14.6.3. Products and Services
14.6.4. Financial Overview
14.6.5. SWOT Analysis
14.6.6. Key Developments
14.7. SALESFORCE.COM, INC.
14.7.1. Key Facts
14.7.2. Business Description
14.7.3. Products and Services
14.7.4. Financial Overview
14.7.5. SWOT Analysis
14.7.6. Key Developments
14.8. SALESMACHINE INC.
14.8.1. Key Facts
14.8.2. Business Description
14.8.3. Products and Services
14.8.4. Financial Overview
14.8.5. SWOT Analysis
14.8.6. Key Developments
14.9. MEDALLIA INC.
14.9.1. Key Facts
14.9.2. Business Description
14.9.3. Products and Services
14.9.4. Financial Overview
14.9.5. SWOT Analysis
14.9.6. Key Developments
14.10. USERIQ
14.10.1. Key Facts
14.10.2. Business Description
14.10.3. Products and Services
14.10.4. Financial Overview
14.10.5. SWOT Analysis
14.10.6. Key Developments

15. APPENDIX
15.1. ABOUT THE INSIGHT PARTNERS
15.2. GLOSSARY OF TERMS
The List of Companies

1. Bolstra
2. Catalyst Software
3. Cisco Systems, Inc.
4. CustomerSuccessBox
5. Gainsight
6. Oracle Corporation
7. Salesforce.com, Inc.
8. Salesmachine Inc.
9. Medallia Inc.
10. UserIQ
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