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Virtual Queue Management System Market

2021

Virtual Queue Management System Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Services), Platform (Web-Based, Kiosk Based, and Mobile Based), Organization Size (Small & Medium Enterprises and Large Enterprises), and End-User (Retail, Hospitals & Clinics, Airports, Museums & Libraries, and Others)

Publication Month: Aug 2021 | Report Code: TIPRE00019403 | No. of Pages: 197 | Category: Technology, Media and Telecommunications | Status: Published

Market Insights

Virtual Queue Management System Market to Grow at a CAGR of 6.1% to reach US$ 436.00 million from 2020 to 2028

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The virtual queue management system market was valued at US$ 276.82 million in 2020 and is projected to reach US$ 436.00 million by 2028; it is expected to grow at a CAGR of 6.1% from 2021 to 2028.

A virtual queue allows businesses to create online waiting lines, which allows customers to get assistance without having to wait in real queues. In contrast, a traditional queue tethers the customers to the specified site as they wait to checkout or seek assistance. Companies providing virtual waiting experiences and customers using this service both profit from virtual queuing. Though consumers only see a smooth experience, the technology that supports these high-value simultaneous interactions must be improved. Further, the ongoing technological advancements are likely to enable front-line employees, shop managers, and corporate headquarters, among others, to assess and track important performance indicators such as wait times, staff service times, and service outcomes using suitable enterprise solutions. There is a continuous rise in the number of people visiting supermarkets and discount grocery stores, hospitals and clinics, and airports. This leads to crowded waiting rooms and long queues at these places, which can cause inconvenience for clients and, in turn, affects the business performance of the respective businesses. The adoption of virtual queue management systems market is likely to help enterprises overcome these issues.

North America held the largest share of the market. The region has been at the forefront of embracing the most recent technology breakthroughs such as mobile and cloud technologies along with virtual queue management solutions. It is also known for high GDP per capita, mass adoption of new technologies, and dynamic consumer behavior, all of which, encourage organizations in various industries to invest in the collection of insightful data for product developments, as well as in providing improved consumer experience. Several industries including retail, telecommunications, hotels, fast-moving consumer goods, and media, are implementing advanced techniques to improve customer experience, as well as overall product and service offerings.

Impact of COVID-19 Pandemic on Virtual Queue Management System Market

In North America, the US witnessed a large number of COVID-19 cases, with more than 20 million COVID cases; California, Texas, Florida, and New York are among the majorly affected areas. The federal government in the country did not impose nationwide lockdown in 2020; however, governors of few states decided to impose lockdown in their respective states. The lockdown hindered the operations of various industries, including manufacturing and IT. However, essential industries such as fast-moving consumer goods (FMCG) and pharmaceuticals had to continue their operations. By early 2021, the condition is projected to be under control, while the demand for QMS solutions and services is expected to rise, owing to the rising need for improved customer experience and the development of individualized relationships with prospects. Several industries are aiming to implement a wide range of QMS solutions and services to support digital transformation programs that address mission-critical processes, optimize operations, and validate user identification. Many companies in North America are adopting virtual queue management systems to implement social distancing and control large crowds. For instance, Snoqualmie Casino has agreed to deploy accesso Technology Group plc's accesso ShoWare box office ticketing solution for a three-year period. Customers will have an easy online box office experience with the solution, which will allow them to purchase tickets in a few simple clicks, with the Casino's two performance venues offering top-tier talent all year. Also, accesso technology’s QSmart is currently being tested in Seattle SeaTac Airport and Boston Logan Airport, with promising results so far. Concession profits are up, and crowding is less of an issue. Guests may relax before flights. According to a survey, 96% of customers thought QSmart helped them relax while traveling. All these factors are helping the virtual queue management system market grow in North America after the pandemic.


Lucrative Regions for Virtual Queue Management System Market

Lucrative Regions for Virtual Queue Management System Market

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Market Insights

Growing Penetration of Digitalization

With the increase in processing capability of microprocessors and affordable prices of the internet, coupled with the decrease in prices of digital devices such as smartphones, tablets, and personal computers, the digitalization of various operations and processes has gained significant traction over the last decades, especially in emerging economies of Asia Pacific. Small- and medium-sized enterprises across the world are investing significantly to improve their business operations with the help of digitalization, as it helps in creating a digital presence and new contact channels, improving decision-making capabilities, and streamlining communication and collaboration, while increasing efficiency and productivity. Moreover, as digitalization is paving the way for the creation of new economic sectors, governments across the globe are implementing initiatives such as Digital India, Saudi Arabia Vision 2030, US Digital Government Strategy, The European Digital Strategy introduced by European Union, and MyDIGITAL initiative by the Malaysian government, to boost digitalization. Thus, with the increasing digital transformations of various enterprises and government processes worldwide, along with the growing adoption of digital devices by the masses, the virtual queue management system market is growing at a significant pace.

Platform-Based Market Insights

Based on platform, the virtual queue management system market is segmented into web based, kiosk based, and mobile based. The web-based solution for virtual queue management systems allows the users to book an appointment for service via the website of the service provider. With the help of digital devices such as personal computers, mobile phones, or tablets, the service provider or the end user of the service can book a service appointment. The details of the appointment are sent to the respective service provider and end user after the appointment is booked via email or SMS, or both. End users from various verticals such as consumer electronics, BFSI, healthcare, and government are widely adopting the web-based virtual queue management systems for managing and scheduling their appointments. For instance, NatWest, a British retail and commercial bank, is currently using a web-based virtual queue management system for managing their video banker / telephonic appointments, in-branch walk-in appointments, and community banking appointment scheduling.

Virtual Queue Management System Market, by Platform – 2020 and 2028

Virtual Queue Management System Market, by Platform – 2020 and 2028

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Component-Based Market Insights

Based on component, the virtual queue management system market is segmented into solution and services. The solution is developed and deployed according to the end user requirement and regular software updates are provided by the market players to the end users. The solution can also be integrated with the in-house CRM of the end users. Furthermore, these solutions are powered by advanced analytics and reporting tools, which allow the end user to map their service operations accordingly. Thus, with the increasing need for optimizing customer handling operations, the virtual queue management system is experiencing significant growth.

End-User-Based Market Insights

Based on end user, the virtual queue management system market is segmented into retail, hospitals and clinic, airports, museums and libraries, and others. The retail industry is a prominent user of virtual queue management systems. Owing to the highly volatile dynamics of the retail industry, customer retention is of paramount importance. As the retail industry players are realizing the importance of customer experience, they are significantly investing in various technologies, including consumer virtual queue management systems. By using virtual queue management systems, the organizations can offer an enhanced shopping experience at their retail outlets as it allows to manage the flow of customers. For instance, Samsung Electronics deployed a virtual queue management system at 40 Samsung Experience Stores and Samsung Support Centre stores across the Netherlands, the UK, Germany, Belgium, and Canada to deliver an enhanced customer experience. As a result, Samsung Electronics witnessed an increase in footfall and high customer retention & satisfaction across their business.

Strategic Insights

Product development is the commonly adopted strategy by companies to expand their product portfolio. Qmatic; SEDCO; accesso Technology Group, plc; Advantech Co. Ltd.; and AKIS Technologies are among the key players implementing strategies to expand their customer base and gain significant share in the global virtual queue management system market, which, in turn, permit them to maintain their brand name. A few of the recent key developments are:

  • In 2021, Boston Logan International Airport teamed with accesso Technology Group plc to pilot a virtual security line. This is accesso's first venture into the airline business, and it establishes Boston Logan International Airport as a leader in the deployment of technology that is proven critical to improving customer safety, trust, and loyalty while following the pandemic-related regulations.
  • In 2021, Snoqualmie Casino inked a three-year arrangement with accesso Technology Group plc to deliver its accesso ShoWare box office ticketing solution. The solution will give customers a straightforward online box office experience, allowing them to purchase tickets in a few simple clicks, with the Casino's two performance venues featuring top-tier talent all year.

Virtual Queue Management System Market Segmentation:

By Component

  • Solution
  • Services

By Platform

  • Web Based
  • Kiosk Based
  • Mobile Based

By Organization Size

  • Small & Medium Enterprises
  • Large Enterprises

By End-User

  • Retail
  • Hospital and Clinic
  • Airports
  • Museums and Libraries
  • Others

Company Profiles

  • accesso Technology Group, plc
  • Advantech Co. Ltd.
  • AKIS Technologies
  • eGlobe IT Solutions
  • Lavi Industries
  • Ombori
  • Queue-it
  • Qmatic
  • SEDCO
  • Hague Australia

1. Introduction

1.1 Study Scope

1.2 The Insight Partners Research Report Guidance

1.3 Market Segmentation

1.3.1 Virtual Queue Management System Market – By Component

1.3.2 Virtual Queue Management System Market – By Platform

1.3.3 Virtual Queue Management System Market – By Organization Size

1.3.4 Virtual Queue Management System Market – By End-User

1.3.5 Virtual Queue Management System Market- By Region

2. Key Takeaways

3. Research Methodology

3.1 Coverage

3.2 Secondary Research

3.3 Primary Research

4. Virtual Queue Management System Market Landscape

4.1 Market Overview

4.2 PEST Analysis

4.2.1 North America

4.2.2 Europe

4.2.3 APAC

4.2.4 MEA

4.2.5 SAM

4.3 Ecosystem Analysis

4.4 Expert Opinion

5. Virtual Queue Management System Market – Key Market Dynamics

5.1 Market Drivers

5.1.1 Growing Penetration of Digitalization

5.1.2 Increasing Emphasis on Customer Service Across Major Industry Verticals

5.1 Market Restraints

5.1.1 Lack of Adoption in Developing Countries

5.2 Market Opportunities

5.2.1 High Growth Potential in Small- and Medium-Sized Enterprises (SMEs)

5.3 Future Trends

5.3.1 Accentuating Growth of Cloud Platform-Based Solutions Across Enterprises

5.4 Impact Analysis of Drivers and Restraints

6. Virtual Queue Management System Market – Global Analysis

6.1 Global Virtual Queue Management System Market Overview

6.2 Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

6.3 Market Positioning – Five Key Players

7. Virtual Queue Management System Market Analysis – By Component

7.1 Overview

7.2 Virtual Queue Management System Market, By Component (2020 and 2028)

7.3 Solution

7.3.1 Overview

7.3.2 Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

7.4 Services

7.4.1 Overview

7.4.2 Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

8. Virtual Queue Management System Market – By Platform

8.1 Overview

8.2 Virtual Queue Management System Market, by Platform (2020 and 2028)

8.3 Web Based

8.3.1 Overview

8.3.2 Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

8.4 Kiosk Based

8.4.1 Overview

8.4.2 Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

8.5 Mobile Based

8.5.1 Overview

8.5.2 Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

9. Virtual Queue Management System Market – By Organization Size

9.1 Overview

9.2 Virtual Queue Management System Market, by Organization Size (2020 and 2028)

9.3 Small and Medium Enterprises

9.3.1 Overview

9.3.2 Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

9.4 Large enterprises

9.4.1 Overview

9.4.2 Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10. Virtual Queue Management System Market – By End User

10.1 Overview

10.2 Virtual Queue Management System Market, by End User (2020 and 2028)

10.3 Retail

10.3.1 Overview

10.3.2 Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.4 Hospitals and Clinic

10.4.1 Overview

10.4.2 Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.5 Airports

10.5.1 Overview

10.5.2 Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.6 Museums and Libraries

10.6.1 Overview

10.6.2 Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

10.7 Others

10.7.1 Overview

10.7.2 Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11. Virtual Queue Management System Market – Geographic Analysis

11.1 Overview

11.2 North America: Virtual Queue Management System Market

11.2.1 North America: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.2.2 North America: Virtual Queue Management System Market, by Component

11.2.3 North America: Virtual Queue Management System Market, by Platform

11.2.4 North America: Virtual Queue Management System Market, by Organization Size

11.2.5 North America: Virtual Queue Management System Market, By End-User

11.2.6 North America: Virtual Queue Management System Market, by Key Country

11.2.6.1 US: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.2.6.1.1 US: Virtual Queue Management System Market, by Component

11.2.6.1.2 US: Virtual Queue Management System Market, by Platform

11.2.6.1.3 US: Virtual Queue Management System Market, by Organization Size

11.2.6.1.4 US: Virtual Queue Management System Market, By End-User

11.2.6.2 Canada: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.2.6.2.1 Canada: Virtual Queue Management System Market, by Component

11.2.6.2.2 Canada: Virtual Queue Management System Market, by Platform

11.2.6.2.3 Canada: Virtual Queue Management System Market, by Organization Size

11.2.6.2.4 Canada: Virtual Queue Management System Market, By End-User

11.2.6.3 Mexico: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.2.6.3.1 Mexico: Virtual Queue Management System Market, by Component

11.2.6.3.2 Mexico: Virtual Queue Management System Market, by Platform

11.2.6.3.3 Mexico: Virtual Queue Management System Market, by Organization Size

11.2.6.3.4 Mexico: Virtual Queue Management System Market, By End-User

11.3 Europe: Virtual Queue Management System Market

11.3.1 Europe: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.3.2 Europe: Virtual Queue Management System Market, By Component

11.3.3 Europe: Virtual Queue Management System Market, By Platform

11.3.4 Europe: Virtual Queue Management System Market, By Organization Size

11.3.5 Europe: Virtual Queue Management System Market, By End-User

11.3.6 Europe: Virtual Queue Management System Market, By Country

11.3.6.1 Germany: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.3.6.1.1 Germany: Virtual Queue Management System Market, by Component

11.3.6.1.2 Germany: Virtual Queue Management System Market, by Platform

11.3.6.1.3 Germany: Virtual Queue Management System Market, by Organization Size

11.3.6.1.4 Germany: Virtual Queue Management System Market, By End-User

11.3.6.2 France: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.3.6.2.1 France: Virtual Queue Management System Market, by Component

11.3.6.2.2 France: Virtual Queue Management System Market, by Platform

11.3.6.2.3 France: Virtual Queue Management System Market, by Organization Size

11.3.6.2.4 France: Virtual Queue Management System Market, By End-User

11.3.6.3 Italy: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.3.6.3.1 Italy: Virtual Queue Management System Market, by Component

11.3.6.3.2 Italy: Virtual Queue Management System Market, by Platform

11.3.6.3.3 Italy: Virtual Queue Management System Market, by Organization Size

11.3.6.3.4 Italy: Virtual Queue Management System Market, By End-User

11.3.6.4 Russia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.3.6.4.1 Russia: Virtual Queue Management System Market, by Component

11.3.6.4.2 Russia: Virtual Queue Management System Market, by Platform

11.3.6.4.3 Russia: Virtual Queue Management System Market, by Organization Size

11.3.6.4.4 Russia: Virtual Queue Management System Market, By End-User

11.3.6.5 UK: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.3.6.5.1 UK: Virtual Queue Management System Market, by Component

11.3.6.5.2 UK: Virtual Queue Management System Market, by Platform

11.3.6.5.3 UK: Virtual Queue Management System Market, by Organization Size

11.3.6.5.4 UK: Virtual Queue Management System Market, By End-User

11.3.6.6 Rest of Europe: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.3.6.6.1 Rest of Europe: Virtual Queue Management System Market, by Component

11.3.6.6.2 Rest of Europe: Virtual Queue Management System Market, by Platform

11.3.6.6.3 Rest of Europe: Virtual Queue Management System Market, by Organization Size

11.3.6.6.4 Rest of Europe: Virtual Queue Management System Market, By End-User

11.4 APAC: Virtual Queue Management System Market

11.4.1 APAC: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.4.2 APAC: Virtual Queue Management System Market, By Component

11.4.3 APAC: Virtual Queue Management System Market, By Platform

11.4.4 APAC: Virtual Queue Management System Market, By Organization Size

11.4.5 APAC: Virtual Queue Management System Market, By End-User

11.4.6 APAC: Virtual Queue Management System Market, By Country

11.4.6.1 Australia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.4.6.1.1 Australia: Virtual Queue Management System Market, by Component

11.4.6.1.2 Australia: Virtual Queue Management System Market, by Platform

11.4.6.1.3 Australia: Virtual Queue Management System Market, by Organization Size

11.4.6.1.4 Australia: Virtual Queue Management System Market, By End-User

11.4.6.2 China: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.4.6.2.1 China: Virtual Queue Management System Market, by Component

11.4.6.2.2 China: Virtual Queue Management System Market, by Platform

11.4.6.2.3 China: Virtual Queue Management System Market, by Organization Size

11.4.6.2.4 China: Virtual Queue Management System Market, By End-User

11.4.6.3 India: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.4.6.3.1 India: Virtual Queue Management System Market, by Component

11.4.6.3.2 India: Virtual Queue Management System Market, by Platform

11.4.6.3.3 India: Virtual Queue Management System Market, by Organization Size

11.4.6.3.4 India: Virtual Queue Management System Market, By End-User

11.4.6.4 Japan: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.4.6.4.1 Japan: Virtual Queue Management System Market, by Component

11.4.6.4.2 Japan: Virtual Queue Management System Market, by Platform

11.4.6.4.3 Japan: Virtual Queue Management System Market, by Organization Size

11.4.6.4.4 Japan: Virtual Queue Management System Market, By End-User

11.4.6.5 South Korea: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.4.6.5.1 South Korea: Virtual Queue Management System Market, by Component

11.4.6.5.2 South Korea: Virtual Queue Management System Market, by Platform

11.4.6.5.3 South Korea: Virtual Queue Management System Market, by Organization Size

11.4.6.5.4 South Korea: Virtual Queue Management System Market, By End-User

11.4.6.6 Rest of APAC: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.4.6.6.1 Rest of APAC: Virtual Queue Management System Market, by Component

11.4.6.6.2 Rest of APAC: Virtual Queue Management System Market, by Platform

11.4.6.6.3 Rest of APAC: Virtual Queue Management System Market, by Organization Size

11.4.6.6.4 Rest of APAC: Virtual Queue Management System Market, By End-User

11.5 MEA: Virtual Queue Management System Market

11.5.1 MEA: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.5.2 MEA: Virtual Queue Management System Market, by Component

11.5.3 MEA: Virtual Queue Management System Market, by Platform

11.5.4 MEA: Virtual Queue Management System Market, by Organization Size

11.5.5 MEA: Virtual Queue Management System Market, By End-User

11.5.6 MEA: Virtual Queue Management System Market, by Key Country

11.5.6.1 South Africa: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.5.6.1.1 South Africa: Virtual Queue Management System Market, by Component

11.5.6.1.2 South Africa: Virtual Queue Management System Market, by Platform

11.5.6.1.3 South Africa: Virtual Queue Management System Market, by Organization Size

11.5.6.1.4 South Africa: Virtual Queue Management System Market, By End-User

11.5.6.2 Saudi Arabia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.5.6.2.1 Saudi Arabia: Virtual Queue Management System Market, by Component

11.5.6.2.2 Saudi Arabia: Virtual Queue Management System Market, by Platform

11.5.6.2.3 Saudi Arabia: Virtual Queue Management System Market, by Organization Size

11.5.6.2.4 Saudi Arabia: Virtual Queue Management System Market, By End-User

11.5.6.3 UAE: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.5.6.3.1 UAE: Virtual Queue Management System Market, by Component

11.5.6.3.2 UAE: Virtual Queue Management System Market, by Platform

11.5.6.3.3 UAE: Virtual Queue Management System Market, by Organization Size

11.5.6.3.4 UAE: Virtual Queue Management System Market, By End-User

11.5.6.4 Rest of MEA: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.5.6.4.1 Rest of MEA: Virtual Queue Management System Market, by Component

11.5.6.4.2 Rest of MEA: Virtual Queue Management System Market, by Platform

11.5.6.4.3 Rest of MEA: Virtual Queue Management System Market, by Organization Size

11.5.6.4.4 Rest of MEA: Virtual Queue Management System Market, By End-User

11.6 SAM: Virtual Queue Management System Market

11.6.1 SAM: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.6.2 SAM: Virtual Queue Management System Market, by Component

11.6.3 SAM: Virtual Queue Management System Market, by Platform

11.6.4 SAM: Virtual Queue Management System Market, by Organization Size

11.6.5 SAM: Virtual Queue Management System Market, By End-User

11.6.6 SAM: Virtual Queue Management System Market, by Key Country

11.6.6.1 Brazil: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.6.6.1.1 Brazil: Virtual Queue Management System Market, by Component

11.6.6.1.2 Brazil: Virtual Queue Management System Market, by Platform

11.6.6.1.3 Brazil: Virtual Queue Management System Market, by Organization Size

11.6.6.1.4 Brazil: Virtual Queue Management System Market, By End-User

11.6.6.2 Argentina: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.6.6.2.1 Argentina: Virtual Queue Management System Market, by Component

11.6.6.2.2 Argentina: Virtual Queue Management System Market, by Platform

11.6.6.2.3 Argentina: Virtual Queue Management System Market, by Organization Size

11.6.6.2.4 Argentina: Virtual Queue Management System Market, By End-User

11.6.6.3 Rest of SAM: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

11.6.6.3.1 Rest of SAM: Virtual Queue Management System Market, by Component

11.6.6.3.2 Rest of SAM: Virtual Queue Management System Market, by Platform

11.6.6.3.3 Rest of SAM: Virtual Queue Management System Market, by Organization Size

11.6.6.3.4 Rest of SAM: Virtual Queue Management System Market, By End-User

12. Virtual Queue Management System Market- COVID-19 Impact Analysis

12.1 North America

12.2 Europe

12.3 Asia-Pacific

12.4 Middle East and Africa

12.5 South America

13. Industry Landscape

13.1 Overview

13.2 Market Initiative

13.3 New Product Development

14. Company Profiles

14.1 accesso Technology Group, plc

14.1.1 Key Facts

14.1.2 Business Description

14.1.3 Products and Services

14.1.4 Financial Overview

14.1.5 SWOT Analysis

14.1.6 Key Developments

14.2 Advantech Co. Ltd.

14.2.1 Key Facts

14.2.2 Business Description

14.2.3 Products and Services

14.2.4 Financial Overview

14.2.5 SWOT Analysis

14.2.6 Key Developments

14.3 AKIS Technologies

14.3.1 Key Facts

14.3.2 Business Description

14.3.3 Products and Services

14.3.4 Financial Overview

14.3.5 SWOT Analysis

14.3.6 Key Developments

14.4 eGlobe IT Solutions

14.4.1 Key Facts

14.4.2 Business Description

14.4.3 Products and Services

14.4.4 Financial Overview

14.4.5 SWOT Analysis

14.4.6 Key Developments

14.5 Lavi Industries

14.5.1 Key Facts

14.5.2 Business Description

14.5.3 Products and Services

14.5.4 Financial Overview

14.5.5 SWOT Analysis

14.5.6 Key Developments

14.6 Ombori

14.6.1 Key Facts

14.6.2 Business Description

14.6.3 Products and Services

14.6.4 Financial Overview

14.6.5 SWOT Analysis

14.6.6 Key Developments

14.7 Queue-it

14.7.1 Key Facts

14.7.2 Business Description

14.7.3 Products and Services

14.7.4 Financial Overview

14.7.5 SWOT Analysis

14.7.6 Key Developments

14.8 Qmatic

14.8.1 Key Facts

14.8.2 Business Description

14.8.3 Products and Services

14.8.4 Financial Overview

14.8.5 SWOT Analysis

14.8.6 Key Developments

14.9 SEDCO

14.9.1 Key Facts

14.9.2 Business Description

14.9.3 Products and Services

14.9.4 Financial Overview

14.9.5 SWOT Analysis

14.9.6 Key Developments

14.10 Hague Australia

14.10.1 Key Facts

14.10.2 Business Description

14.10.3 Products and Services

14.10.4 Financial Overview

14.10.5 SWOT Analysis

14.10.6 Key Developments

15. Appendix

15.1 About the Insight Partners

15.2 Word Index

LIST OF TABLES

Table 1. Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Table 2. North America: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 3. North America: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 4. North America: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 5. North America: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 6. US: Virtual Queue Management System Market, by Component –Revenue and Forecast to 2028 (US$ Million)

Table 7. US: Virtual Queue Management System Market, by Platform –Revenue and Forecast to 2028 (US$ Million)

Table 8. US: Virtual Queue Management System Market, by Organization Size –Revenue and Forecast to 2028 (US$ Million)

Table 9. US: Virtual Queue Management System Market, By End-User –Revenue and Forecast to 2028 (US$ Million)

Table 10. Canada: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 11. Canada: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 12. Canada: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 13. Canada: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 14. Mexico: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 15. Mexico: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 16. Mexico: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 17. Mexico: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 18. Europe Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 19. Europe Virtual Queue Management System Market, By Platform– Revenue and Forecast to 2028 (US$ Million)

Table 20. Europe Virtual Queue Management System Market, By Organization Size Vertical– Revenue and Forecast to 2028 (US$ Million)

Table 21. Europe Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 22. Germany Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 23. Germany Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 24. Germany Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 25. Germany Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 26. France Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 27. France Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 28. France Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 29. France Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 30. Italy Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 31. Italy Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 32. Italy Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 33. Italy Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 34. Russia Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 35. Russia Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 36. Russia Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 37. Russia Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 38. UK Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 39. UK Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 40. UK Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 41. UK Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 42. Rest of Europe Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 43. Rest of Europe Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 44. Rest of Europe Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 45. Rest of Europe Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 46. APAC: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 47. APAC: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 48. APAC: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 49. APAC: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 50. Australia: Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 51. Australia: Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 52. Australia: Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 53. Australia: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 54. China: Virtual Queue Management System Market, By Components – Revenue and Forecast to 2028 (US$ Million)

Table 55. China: Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 56. China: Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 57. China: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 58. India: Virtual Queue Management System Market, By Components – Revenue and Forecast to 2028 (US$ Million)

Table 59. India: Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 60. India: Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 61. India: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 62. Japan: Virtual Queue Management System Market, By Components – Revenue and Forecast to 2028 (US$ Million)

Table 63. Japan: Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 64. Japan: Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 65. Japan: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 66. South Korea: Virtual Queue Management System Market, By Component– Revenue and Forecast to 2028 (US$ Million)

Table 67. South Korea: Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 68. South Korea: Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 69. South Korea: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 70. Rest of APAC: Virtual Queue Management System Market, By Component – Revenue and Forecast to 2028 (US$ Million)

Table 71. Rest of APAC: Virtual Queue Management System Market, By Platform – Revenue and Forecast to 2028 (US$ Million)

Table 72. Rest of APAC: Virtual Queue Management System Market, By Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 73. Rest of APAC: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 74. MEA: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 75. MEA: Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)

Table 76. MEA: Virtual Queue Management System Market, by Organization Size– Revenue and Forecast to 2028 (US$ Million)

Table 77. MEA: Virtual Queue Management System Market, By End-User– Revenue and Forecast to 2028 (US$ Million)

Table 78. South Africa: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 79. South Africa: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 80. South Africa: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 81. South Africa: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 82. Saudi Arabia: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 83. Saudi Arabia: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 84. Saudi Arabia: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 85. Saudi Arabia: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 86. UAE: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 87. UAE: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 88. UAE: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 89. UAE: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 90. Rest of MEA: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 91. Rest of MEA: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 92. Rest of MEA: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 93. Rest of MEA: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 94. SAM: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 95. SAM: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 96. SAM: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 97. SAM: Virtual Queue Management System Market, By End-User– Revenue and Forecast to 2028 (US$ Million)

Table 98. Brazil: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 99. Brazil: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 100. Brazil: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 101. Brazil: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 102. Argentina: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 103. Argentina: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 104. Argentina: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 105. Argentina: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 106. Rest of SAM: Virtual Queue Management System Market, by Component – Revenue and Forecast to 2028 (US$ Million)

Table 107. Rest of SAM: Virtual Queue Management System Market, by Platform – Revenue and Forecast to 2028 (US$ Million)

Table 108. Rest of SAM: Virtual Queue Management System Market, by Organization Size – Revenue and Forecast to 2028 (US$ Million)

Table 109. Rest of SAM: Virtual Queue Management System Market, By End-User – Revenue and Forecast to 2028 (US$ Million)

Table 110. List of Abbreviation

LIST OF FIGURES

Figure 1. Virtual Queue Management System Market Segmentation

Figure 2. Virtual Queue Management System Market Segmentation – By Geography

Figure 3. Global Virtual Queue Management System Market Overview

Figure 4. Solution Segment held the Largest Share of Virtual Queue Management System Market

Figure 5. Web-Based Segment held the Largest Share of Virtual Queue Management System Market

Figure 6. Large Enterprises Segment held the Largest Share of Virtual Queue Management System Market

Figure 7. Others Segment held the Largest Share of Virtual Queue Management System Market

Figure 8. APAC to Show Great Traction During Forecast Period

Figure 9. North America: PEST Analysis

Figure 10. Europe: PEST Analysis

Figure 11. Asia-Pacific: PEST Analysis

Figure 12. MEA: PEST Analysis

Figure 13. South America: PEST Analysis

Figure 14. Expert Opinion

Figure 15. Virtual Queue Management System Market: Impact Analysis of Drivers and Restraints

Figure 16. Geographic Overview of Virtual Queue Management System Market

Figure 17. Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 18. Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)

Figure 19. Solution: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 20. Services: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 21. Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)

Figure 22. Web Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 23. Kiosk Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 24. Mobile Based: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 25. Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)

Figure 26. Small and Medium Enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 27. Large enterprises: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 28. Virtual Queue Management System Market Revenue Share, by End User (2020 and 2028)

Figure 29. Retail: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 30. Hospitals and Clinic: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 31. Airports: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 32. Museums and Libraries: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 33. Others: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 34. Virtual Queue Management System Market Revenue Share, By Region (2020 and 2028)

Figure 35. North America: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 36. North America: Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)

Figure 37. North America: Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)

Figure 38. North America: Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)

Figure 39. North America: Virtual Queue Management System Market Revenue Share, By End-User (2020 and 2028)

Figure 40. North America: Virtual Queue Management System Market Revenue Share, by Key Country (2020 and 2028)

Figure 41. US: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 42. Canada: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 43. Mexico: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 44. Europe: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 45. Europe: Virtual Queue Management System Market Revenue Share, By Component (2020 and 2028)

Figure 46. Europe: Virtual Queue Management System Market Revenue Share, By Platform (2020 and 2028)

Figure 47. Europe: Virtual Queue Management System Market Revenue Share, By Organization Size (2020 and 2028)

Figure 48. Europe: Virtual Queue Management System Market Revenue Share, By End-User (2020 and 2028)

Figure 49. Europe: Virtual Queue Management System Market Revenue Share, By Country (2020 and 2028)

Figure 50. Germany: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 51. France: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 52. Italy: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 53. Russia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 54. UK: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 55. Rest of Europe: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 56. APAC: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 57. APAC: Virtual Queue Management System Market Revenue Share, By Component (2020 and 2028)

Figure 58. APAC: Virtual Queue Management System Market Revenue Share, By Platform (2020 and 2028)

Figure 59. APAC: Virtual Queue Management System Market Revenue Share, By Organization Size (2020 and 2028)

Figure 60. APAC: Virtual Queue Management System Market Revenue Share, By End-User (2020 and 2028)

Figure 61. APAC: Virtual Queue Management System Market Revenue Share, By Country (2020 and 2028)

Figure 62. Australia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 63. China: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 64. India: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 65. Japan: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 66. South Korea: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 67. Rest of APAC: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 68. MEA: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 69. MEA: Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)

Figure 70. MEA: Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)

Figure 71. MEA: Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)

Figure 72. MEA: Virtual Queue Management System Market Revenue Share, By End-User (2020 and 2028)

Figure 73. MEA: Virtual Queue Management System Market Revenue Share, by Key Country (2020 and 2028)

Figure 74. South Africa: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 75. Saudi Arabia: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 76. UAE: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 77. Rest of MEA: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 78. SAM: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 79. SAM: Virtual Queue Management System Market Revenue Share, by Component (2020 and 2028)

Figure 80. SAM: Virtual Queue Management System Market Revenue Share, by Platform (2020 and 2028)

Figure 81. SAM: Virtual Queue Management System Market Revenue Share, by Organization Size (2020 and 2028)

Figure 82. SAM: Virtual Queue Management System Market Revenue Share, By End-User (2020 and 2028)

Figure 83. SAM: Virtual Queue Management System Market Revenue Share, by Key Country (2020 and 2028)

Figure 84. Brazil: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 85. Argentina: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 86. Rest of SAM: Virtual Queue Management System Market – Revenue and Forecast to 2028 (US$ Million)

Figure 87. Impact of COVID-19 Pandemic in North American Countries

Figure 88. Impact of COVID-19 Pandemic in Europe Country Markets

Figure 89. Impact of COVID-19 Pandemic in Asia Pacific Country Markets

Figure 90. Impact of COVID-19 Pandemic in Middle East & Africa Country Markets

Figure 91. Impact of COVID-19 Pandemic in South America Country Markets

The List of Companies - Virtual Queue Management System Market

  1. accesso Technology Group, plc
  2. Advantech Co. Ltd.
  3. AKIS Technologies
  4. eGlobe IT Solutions
  5. Lavi Industries
  6. Ombori
  7. Queue-it
  8. Qmatic
  9. SEDCO
  10. Hague Australia
  • Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the global virtual queue management system market.

  • Highlights key business priorities in order to assist companies to realign their business strategies.

  • The key findings and recommendations highlight crucial progressive industry trends in the global virtual queue management system market, thereby allowing players across the value chain to develop effective long-term strategies.

  • Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.

  • Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.

  • Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing and distribution
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Frequently Asked Questions

Owing to the increasing processing capability of microprocessors, affordable prices of internet, coupled with the decrease in prices of digital devices such as smartphones, tablets, and personal computers, the digitalization of various operations and processes has gained significant traction over the last decades, especially in emerging economies of Asia Pacific. Small- and medium-sized enterprises across the world are investing significantly to improve their business operations with the help of digitalization, as it helps in creating digital presence and new contact channels, improving decision making capabilities, and streamlining communication and collaboration while increasing efficiency and productivity. Moreover, as digitalization is paving the way for creation of new economic sectors, governments across the globe are implementing initiatives such as “The Digital India,” Saudi Arabia Vision 2030, US Digital Government Strategy, The European Digital Strategy introduced by European Union, and MyDIGITAL initiative by the Malaysian government to boost digitalization. Thus, with the increasing digital transformations of various enterprises and government processes worldwide, along with growing adoption of digital devices by masses, the virtual queue management system market continues to grow at a significant pace.

The virtual queue management system market is presently dominated by large enterprise customers across various geographies, especially in regions such as North America and Europe. Complex operations, high operational costs, prevailing trend of real-time work, and fast adoption of advanced solutions are among the key reasons driving the demand for virtual queue management solutions and services across large enterprises globally. Although large enterprises are in the forefront of digital transformation to improve operations, SMEs are also witnessing huge growth in the adoption of advanced technology solutions such as virtual queue management system by replacing traditional queue management solutions. With the growing popularity of cloud-based virtual queue management system, SMEs are increasing investment in such solutions, thereby offering a huge growth opportunity for the market players operating in the market. Likewise, the growing trend of digital transformation to improve business processes by analyzing the data, enhancing productivity, and reducing costs will further boost the adoption of virtual queue management solutions and services among SMEs. This, in turn, will provide growth opportunities to the market players during the forecast period

The global virtual queue management system market was dominated by the solution segment with market share of 72,1% in 2020. However, the services is expected to grow with a higher CAGR 7.2% over the years.

In 2020, North America led the market with a substantial revenue share, followed by Europe and APAC. However, the APAC virtual queue management system market is expected to grow with the highest CAGR over the forecast period.

The major companies in virtual queue management system includes accesso Technology Group, plc; Advantech Co. Ltd.; AKIS Technologies; eGlobe IT Solutions; Lavi Industries; Ombori; Queue-it; Qmatic; SEDCO; and Hague Australia.

The major industries in virtual queue management system includes retail, hospitals and clinic, airports, museums and libraries, and others. The others segment led the virtual queue management system market globally with a market share of 37.4% in the year 2020 and is expected to continue its dominance during the forecast period.

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