后台劳动力管理市场基于(关键地区、市场参与者、规模和份额)- 到 2031 年的预测

  • Report Code : TIPRE00007088
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 159
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后台劳动力管理市场预计将从 2022 年的 36.014 亿美元增至 2028 年的 67.132 亿美元;预计 2022 年至 2028 年复合年增长率为 10.9%。

后台劳动力管理应用程序可帮助员工优化日程安排、跟踪时间和出勤情况以及管理员工缺勤和休假。后台劳动力管理应用程序的功能因行业而异。例如,人力资源软件与劳动力管理工具搭配使用,将员工门户与 IT 部门的生物识别服务集成在一起。

战略见解

COVID-19 大流行对欧洲后台的影响劳动力管理市场

德国、法国和英国拥有大量制造设施。 COVID-19 大流行对制造商(包括 IT 市场参与者)的运营产生了轻微影响,因为开发人员以有限的劳动力继续运营,这对 2020 年劳动力管理产品的交付产生了一定程度的影响。IT 开发人员正在应对对远程员工生产力跟踪解决方案的高需求由于为应对疾病的迅速传播而实施的封锁。许多汽车制造和电气元件制造公司的后台员工以及研发团队从 2020 年开始在家工作。因此,该地区基于云的劳动力管理解决方案激增。

后台劳动力管理市场利润丰厚的区域

市场洞察 -后台劳动力管理市场

对移动劳动力管理应用程序的需求不断增长,以推动未来后台劳动力管理市场的增长

公司越来越喜欢基于应用程序的劳动力管理平台来创建智能工作场所。不愿接受流动性的好处可能会导致效率低下和员工不满,从而让他们损失惨重,尤其是从长远来看。移动应用程序创建一个中央枢纽,以提供员工体验的一致性。通过位置监控,企业可以提供超本地化内容并向员工发送实时警报和通知。当位置监控集成到应用程序中时,位置监控进一步有助于提供相关且及时的体验,同时提高员工的效率、生产力和参与度。移动应用程序使输入员工的信息变得简单。数据系统中的官方天数和其他相关信息。应用程序充当单个中心,将与管理相关的所有数字接触点组合成一个无缝、用户友好的平台。通过在一个应用程序上提供所有与工作相关的材料,企业可以确保员工在校园和家里的无缝运作。管理团队可以通过官方移动应用程序与同事和公司整体进行沟通和协作。此外,这些应用程序可以自动捕获员工到达其所在工作站的时间。基于移动应用程序的劳动力管理解决方案的这些优势正在为后台劳动力管理市场参与者创造增长机会。

基于组件的后台劳动力管理市场洞察

后台按解决方案进行的劳动力管理市场分析分为机器人流程自动化、绩效管理、后台优化、流程分析等。机器人流程自动化细分市场在 2021 年占据最大的后台劳动力管理市场份额。机器人流程自动化 (RPA)是一种软件技术,可促进软件机器人的创建、部署和管理,这些机器人通过与数字系统和软件交互来模拟人类行为。与人类一样,软件机器人理解屏幕上显示的内容,执行正确的击键,导航系统,识别和提取数据,并执行各种预定义的操作。 RPA 简化了工作流程并提高了业务盈利能力、灵活性和响应能力。它还通过消除冗余的日常工作来提高员工满意度、敬业度和生产力。

基于最终用途行业的市场洞察

后台劳动力管理市场分析在最终用途行业中,后台劳动力管理市场分为 IT 和电信、BFSI、零售和电子商务、交通、政府等。信息技术与2021 年,电信部门占据了最大的后台劳动力管理市场份额。为了更快地处理流量和处理客户请求,电信公司必须保持流畅的任务和工作流程管理流程。自动订单输入和工作流程管理系统比传统的订购系统越来越受欢迎,在传统的订购系统中,员工必须手动输入新的客户详细信息或重新安排现有的服务和设备。工作流管理系统通常为最终用户提供基于 Web 的访问。根据一家客户服务公司的调查数据,超过 90% 的客户希望通过提供自助服务门户来管理他们的账户、品牌和业务。

后台劳动力管理市场的参与者主要专注于开发先进、高效的产品。

  • 2022 年,Genesys 与行为改变技术公司 Thrive 合作,帮助其客户组织转变与员工的关系。 Thrive 和 Genesys 推出了一种解决方案,使组织能够将健康工具直接嵌入到工作流程和劳动力管理解决方案中,以便员工可以实时减压、重置和充电。
  • 2022 年,Verint推出了 One Workforce,这是一种消除孤岛、统一并增强人类和机器人能力的创新方法。客户参与的成功取决于组织的努力采用无渠道方法。 One Workforce 方法有助于协调联络中心、后台和分支机构的整个客户参与团队(包括人员和机器人)。它将整个劳动力同步为一个大型资源池,并在正确的时间将正确的工作分配给正确的资源。该解决方案具有基于业务优先级的工作分配功能,显示出灵活性。

公司简介

  • NICE Ltd.
  • Open Text Corporation
  • 甲骨文公司
  • Genesys
  • Alvaria, Inc.
  • Verint Systems, Inc.
  • ActiveOps PLC< /li>
  • Calabrio Inc.
  • Intradiem
  • 团队软件
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


What are reasons behind back-office workforce management market growth?

Rise in demand for cloud-based platforms for workforce management and growing need for automation in workforce tasks are the key factors driving back-office workforce management market.

What are market opportunities for back-office workforce management market?

Rising demand for mobile workforce management apps would create ample market opportunities for back-office workforce management market during the forecast period.

Which solution is expected to dominate the market in the forecast period?

The back-office workforce management market by solution was led by robotic process automation segment in the year 2021 and is anticipated to continue its dominance during the forecast period.

Which region has dominated the back-office workforce management market?

In 2021, North America led the market with a substantial revenue share, followed by Europe and Asia Pacific.

Which are the major companies in the back-office workforce management market?

The major companies in back-office workforce management includes NICE Ltd.; Open Text Corporation; Oracle Corporation; Genesys; and Alvaria, Inc.

Which end user industry is expected to dominate the market in the forecast period?

The IT and telecom segment led the back-office workforce management market globally in the year 2021 and is expected to continue its dominance during the forecast period.

The List of Companies - Back Office Workforce Management Market

  1. NICE Ltd.
  2. Open Text Corporation
  3. Oracle Corporation
  4. Genesys
  5. Alvaria, Inc.
  6. Verint Systems, Inc.
  7. ActiveOps PLC
  8. Calabrio Inc.
  9. Intradiem
  10. Team Software

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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