Se prevé que el mercado de gestión de la fuerza laboral administrativa alcance los 6.713,2 millones de dólares en 2028, desde los 3.601,4 millones de dólares en 2022; se espera que crezca a una tasa compuesta anual del 10,9 % entre 2022 y 2028.
Las aplicaciones de gestión de la fuerza laboral administrativa ayudan a los empleados a optimizar sus horarios, realizar un seguimiento del tiempo y la asistencia, y gestionar el ausentismo y las vacaciones de los empleados. Las capacidades de las aplicaciones de gestión de la fuerza laboral administrativa varían de una industria a otra. Por ejemplo, el software de recursos humanos se combina con una herramienta de gestión de la fuerza laboral que integra portales de empleados con servicios biométricos en el sector de TI.
Información estratégica
Impacto de la pandemia de COVID-19 en el back office de Europa Mercado de gestión de la fuerza laboral
Alemania, Francia y el Reino Unido tienen una gran cantidad de instalaciones de fabricación. La pandemia de COVID-19 afectó marginalmente a las operaciones de los fabricantes, incluidos los actores del mercado de TI, ya que los desarrolladores continuaron sus operaciones con fuerza laboral limitada, lo que afectó parcialmente las entregas de productos de gestión de la fuerza laboral en 2020. Los desarrolladores de TI se enfrentan a una gran demanda de soluciones remotas de seguimiento de la productividad de los empleados. debido a los bloqueos promulgados en respuesta a la rápida propagación de la enfermedad. Los empleados administrativos de muchas empresas de fabricación de automóviles y componentes eléctricos, y los equipos de investigación y desarrollo comenzaron a trabajar desde casa en 2020. Como resultado, ha habido un aumento en las soluciones basadas en la nube en la región para la gestión de la fuerza laboral.
Regiones lucrativas para el mercado de gestión de la fuerza laboral de back office
Perspectivas del mercado: información sobre el mercado Mercado de gestión de la fuerza laboral de back office
La creciente demanda de aplicaciones móviles de gestión de la fuerza laboral para impulsar el crecimiento del mercado de gestión de la fuerza laboral de back office en el futuro
Las empresas prefieren cada vez más plataformas de gestión de la fuerza laboral basadas en aplicaciones para crear lugares de trabajo inteligentes . La renuencia a aprovechar los beneficios de la movilidad puede costarles una fortuna, especialmente a largo plazo, al generar ineficiencias e insatisfacción en los empleados. Una aplicación móvil crea un centro central para brindar coherencia en la experiencia de los empleados. Con el monitoreo de ubicación, las empresas pueden entregar contenido hiperlocal y enviar alertas y notificaciones en tiempo real a sus empleados. Cuando el monitoreo de la ubicación se integra en la aplicación, el monitoreo de la ubicación ayuda aún más a brindar experiencias relevantes y oportunas al tiempo que aumenta la eficiencia, la productividad y el compromiso de los empleados. Las aplicaciones móviles simplifican el ingreso de los trabajadores a la información. recuento oficial de días y otra información relacionada en los sistemas de datos. Las aplicaciones sirven como un centro único que combina todos los puntos de contacto digitales asociados con la gestión en una plataforma perfecta y fácil de usar. Hacer que todos los materiales relacionados con el trabajo estén disponibles en una única aplicación permite a las empresas garantizar el funcionamiento fluido de los empleados, tanto en el campus como en casa. Los equipos directivos pueden comunicarse y colaborar con sus compañeros de trabajo y con la empresa en su conjunto, a través de aplicaciones móviles oficiales. Además, estas aplicaciones pueden capturar automáticamente la hora de llegada de los empleados a sus respectivas estaciones de trabajo. Estos beneficios de las soluciones basadas en aplicaciones móviles para la gestión de la fuerza laboral están creando oportunidades de crecimiento para los actores del mercado de gestión de la fuerza laboral de back office.
Perspectivas del mercado de gestión de la fuerza laboral de back office basada en componentes
El back office El análisis del mercado de gestión de la fuerza laboral por solución se segmenta en automatización de procesos robóticos, gestión del desempeño, optimización de back office, análisis de procesos y otros. El segmento de automatización de procesos robóticos representó la mayor cuota de mercado de gestión de la fuerza laboral administrativa en 2021. La automatización de procesos robóticos (RPA) es una tecnología de software que facilita la creación, implementación y gestión de robots de software que emulan el comportamiento humano al interactuar con sistemas y software digitales. Al igual que los humanos, los robots de software comprenden lo que se muestra en la pantalla, realizan las pulsaciones de teclas correctas, navegan por los sistemas, identifican y extraen datos y realizan diversas acciones predefinidas. RPA agiliza los flujos de trabajo y mejora la rentabilidad, la flexibilidad y la capacidad de respuesta del negocio. También mejora la satisfacción, el compromiso y la productividad de los empleados al eliminar el trabajo diario redundante.
Perspectivas del mercado de uso final basadas en la industria
Análisis del mercado de gestión de la fuerza laboral administrativa realizado por industria de uso final, el mercado de gestión de la fuerza laboral administrativa está segmentado en TI y telecomunicaciones, BFSI, comercio minorista y electrónico, transporte, gobierno y otros. La tecnología de TI y El segmento de telecomunicaciones representó la mayor cuota de mercado de gestión de la fuerza laboral administrativa en 2021. Para manejar el tráfico y procesar las solicitudes de los clientes más rápido, las empresas de telecomunicaciones deben mantener procesos de gestión de tareas y flujo de trabajo fluidos. Los sistemas automatizados de ingreso de pedidos y gestión del flujo de trabajo están ganando más popularidad que los sistemas de pedidos tradicionales, en los que los empleados tienen que ingresar manualmente los detalles de nuevos clientes o reprogramar servicios y equipos existentes. Los sistemas de gestión del flujo de trabajo suelen proporcionar a los usuarios finales acceso basado en web. Según datos de una encuesta realizada por una empresa de servicio al cliente, más del 90 % de los clientes esperan gestionar sus cuentas, marcas y negocios ofreciendo portales de autoservicio.
Los actores que operan en el mercado de gestión de personal administrativo son centrado principalmente en el desarrollo de productos avanzados y eficientes.
- En 2022, Genesys se asoció con Thrive, una empresa de tecnología de cambios de comportamiento, para ayudar a las organizaciones de sus clientes a transformar sus relaciones con los empleados. Thrive y Genesys han presentado una solución que permite a las organizaciones integrar herramientas de bienestar directamente en el flujo de trabajo y en las soluciones de gestión de la fuerza laboral para que los trabajadores puedan liberarse del estrés, restablecerse y recargarse en tiempo real.
- En 2022, Verint presentó One Workforce, un enfoque innovador para eliminar silos y unificar y empoderar tanto a humanos como a robots. El éxito de la participación del cliente se basa en la capacidad de las organizaciones. esfuerzos por adoptar un enfoque sin canales. El enfoque One Workforce ayuda a organizar toda la fuerza laboral de participación del cliente, tanto humanos como robots, en todo el centro de contacto, el back office y la sucursal. Sincroniza toda la fuerza laboral como un gran conjunto de recursos y asigna el trabajo correcto al recurso correcto en el momento correcto. La solución muestra flexibilidad con sus capacidades de asignación de trabajo basadas en las prioridades comerciales.
Perfiles de la empresa
- NICE Ltd.
- Open Text Corporation
- Oracle Corporation
- Genesys
- Alvaria, Inc.
- Verint Systems, Inc.
- ActiveOps PLC< /li>
- Calabrio Inc.
- Intradiem
- Software de equipo
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
Frequently Asked Questions
Rise in demand for cloud-based platforms for workforce management and growing need for automation in workforce tasks are the key factors driving back-office workforce management market.
Rising demand for mobile workforce management apps would create ample market opportunities for back-office workforce management market during the forecast period.
The back-office workforce management market by solution was led by robotic process automation segment in the year 2021 and is anticipated to continue its dominance during the forecast period.
In 2021, North America led the market with a substantial revenue share, followed by Europe and Asia Pacific.
The major companies in back-office workforce management includes NICE Ltd.; Open Text Corporation; Oracle Corporation; Genesys; and Alvaria, Inc.
The IT and telecom segment led the back-office workforce management market globally in the year 2021 and is expected to continue its dominance during the forecast period.
The List of Companies - Back Office Workforce Management Market
- NICE Ltd.
- Open Text Corporation
- Oracle Corporation
- Genesys
- Alvaria, Inc.
- Verint Systems, Inc.
- ActiveOps PLC
- Calabrio Inc.
- Intradiem
- Team Software
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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