Unified Communication Market Size and Forecasts (2021 - 2031), Global and Regional Share, Trends, and Growth Opportunity Analysis
Las comunicaciones y colaboración unificadas (UC&C) combinan herramientas de comunicación empresarial reunidas en una única interfaz e integradas en un sistema de gestión. Un conjunto de productos UC&C incluye una variedad de herramientas como herramientas de mensajería, soluciones de audio y videoconferencia, telefonía IP, servicios de centro de contacto y aplicaciones de interacción con el cliente. La solución UC&C ofrece varios beneficios a los empleados al mejorar su capacidad de teletrabajar o trabajar de forma remota. Las soluciones UC&C están disponibles como software local, soluciones alojadas por socios o como servicio (UCaaS) de proveedores de nube.
Impacto de COVID-19
Durante la pandemia de COVID-19, el gobierno y Las autoridades reguladoras ordenaron a las organizaciones públicas y privadas adoptar nuevas prácticas para trabajar de forma remota y mantener la distancia social. Durante la pandemia de COVID-19, la forma digital de hacer negocios se ha convertido en un nuevo Plan de Continuidad del Negocio (BCP) para varias organizaciones a nivel mundial. Con la adopción de prácticas de trabajo remoto, dispositivos BYOD, la tendencia del trabajo desde casa (FMH) y la penetración de Internet en todo el mundo, las organizaciones y los individuos son propensos a utilizar tecnologías digitales, lo que impulsa la necesidad de soluciones UC&C. Durante la pandemia, las organizaciones experimentaron un cambio hacia el trabajo remoto y una mayor demanda de soluciones de videoconferencia y productos de hardware, lo que eventualmente contribuyó al crecimiento de las soluciones UC&C entre los usuarios finales.
Tendencias regionales
En términos de En la región, América del Norte tiene una participación significativa, seguida de Europa y Asia Pacífico (APAC) en el mercado global de comunicación y colaboración unificadas. La presencia de varios proveedores destacados de soluciones UC&C en la región y grandes organizaciones contribuye al crecimiento del mercado. Actores clave como IBM, Zoom, Cisco y Avaya ofrecen soluciones y servicios UC&C mejorados para satisfacer las necesidades de los clientes. Debido a la pandemia, las organizaciones de la región han adoptado el trabajo remoto para sus empleados, aumentando la demanda de soluciones de comunicación unificada. Así, el alto uso de BYOD y la tendencia del trabajo remoto impulsaron la demanda de soluciones UC&C en la región.
El unificado Se espera que el mercado de comunicación y colaboración en APAC crezca al CAGR más alto durante el período de pronóstico. APAC es el centro digital líder en el mundo. La creciente adopción de la tecnología digital, la nube y la tendencia de movilidad en países como Japón, Australia y Nueva Zelanda (ANZ) e India están impulsando el crecimiento del mercado. Las iniciativas e inversiones gubernamentales en varios países de APAC para adoptar tecnología e infraestructura digitales impulsan aún más la demanda de soluciones y servicios de UC&C. El surgimiento de la educación a distancia y el aprendizaje electrónico para satisfacer requisitos educativos diversificados en los países de APAC ha llevado a la expansión del mercado de UC&C. En APAC, muchos proveedores de servicios regionales (RSP) y proveedores de servicios globales (GSP) ofrecen servicios completos de UC&C. como parte de su cartera principal de productos de colaboración. Además, con la creciente adopción de la tecnología en la nube y el aumento del gasto en tecnología digital, APAC se está poniendo al día con otras regiones importantes, como América del Norte y Europa.
Análisis de la competencia y desarrollos recientes
Algunos de los actores destacados que operan en el mercado se encuentran Alcatel-Lucent Enterprise; Servicios de propiedad intelectual de Windstream; estrella azul; Naranja SA; Teclado telefónico; Grupo BT plc; Verizon; RingCentral, Inc.; LogMeIn, Inc.; Espoleta; Avaya; Corporación Microsoft; Cisco Systems, Inc.; Comunicaciones por vídeo con Zoom; Cª.; y Google LLC. Estos proveedores tienen una fuerte presencia geográfica, una gran base de clientes y canales de distribución bien organizados, lo que les ayuda a aumentar los ingresos y mantener una posición sólida en el mercado. Las empresas se centran en diversas estrategias de crecimiento orgánico e inorgánico para seguir siendo competitivas y obtener una mejor base de clientes. Algunos de los desarrollos recientes se mencionan a continuación:
En julio de 2021, Verizon lanzó nuevas funciones de BlueJeans Meetings para iPadOS, iOS y Android para respaldar la realidad de la fuerza laboral móvil actual, así como nuevas asociaciones de dispositivos y aplicaciones destinadas a desbloquear el poder de Verizon Mobile Edge Compute para la colaboración de video en tiempo real mientras viaja.
En junio de 2021, AVANT Communications anunció la expansión de su asociación como parte del Programa de socios recomendados de Zoom para ofrecer la primera plataforma de comunicaciones unificadas de video de Zoom a través de AVANT’ s red de asesores de confianza en Europa.
En abril de 2021, Verizon Business celebró un acuerdo para adquirir BlueJeans Network, una plataforma confiable de eventos y videoconferencias de nivel empresarial.
En enero de 2021, Comcast adquirió Blueface (un proveedor de tecnología global con sede en Dublín, Irlanda), ampliando su sector de servicios empresariales y su presencia internacional.
The New Era of Unified Communication and Collaboration Tools in COVID-19 Pandemic, and Geography (North America, Europe, Asia Pacific, and South and Central America)Market Report Scope
Report Attribute | Details |
---|---|
Market size in | US$ XX million |
Market Size by | US$ XX Million |
Global CAGR | XX% |
Historical Data | 2021-2022 |
Forecast period | 2024-2031 |
Segments Covered |
By La nueva era de las herramientas de comunicación y colaboración unificadas en la pandemia de COVID-19
|
Regions and Countries Covered |
América del Norte
|
Market leaders and key company profiles |
|
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
This text is related
to segments covered.
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
This text is related
to country scope.
- CISCO SYSTEMS INC.
- POLYCOM INC.
- AVAYA INC.
- NEC CORPORATION
- RINGCENTRAL INC.
- ZOOM VIDEO COMMUNICATIONS, INC.
- MICROSOFT CORPORATION
- GOOGLE LLC
- 8X8
- VERIZON
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
- Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.