Cloud Based ITSM Market Overview and Growth 2031 by Leading Top Players

Historic Data: 2021-2023 | Base Year: 2024 | Forecast Period: 2025-2031

Coverage: Cloud Based ITSM Market covers analysis By Component (Solutions, Services); Organization Size (Small and Medium Enterprises, Large Enterprises); End-user (Healthcare, Government, BFSI, Energy and utility, IT and Telecom, Manufacturing, Others), and Geography

Report Date : Jan 2026
Report Code : TIPTE100000403

Category : Technology, Media and Telecommunications
Status : Upcoming

Available Report Formats :
No. of Pages : 150

Also Available in :

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Page Updated: Jan 2025

Analysis Strategic Insights Market Drivers Regional Insights Report Scope Recent Developments FAQs

The Cloud Based ITSM Market size is expected to reach US$ 37.98 Billion by 2031. The market is anticipated to register a CAGR of 15.1% during 2025-2031.

The report is segmented by Component (Solutions, Services); Organization Size (Small and Medium Enterprises, Large Enterprises); End-user (Healthcare, Government, BFSI, Energy and utility, IT and Telecom, Manufacturing, Others). The global analysis is further broken-down at regional level and major countries. The report offers the value in USD for the above analysis and segments

Purpose of the Report

The report Cloud Based ITSM Market by The Insight Partners aims to describe the present landscape and future growth, top driving factors, challenges, and opportunities. This will provide insights to various business stakeholders, such as:

Technology Providers/Manufacturers: To understand the evolving market dynamics and know the potential growth opportunities, enabling them to make informed strategic decisions.
Investors: To conduct a comprehensive trend analysis regarding the market growth rate, market financial projections, and opportunities that exist across the value chain.
Regulatory bodies: To regulate policies and police activities in the market with the aim of minimizing abuse, preserving investor trust and confidence, and upholding the integrity and stability of the market.

Cloud Based ITSM Market Segmentation Component

Solutions
Services

Organization Size

Small and Medium Enterprises
Large Enterprises

End-user

Healthcare
Government
BFSI
Energy and utility
IT and Telecom
Manufacturing
Others

Geography

North America
Europe
Asia-Pacific
South and Central America
Middle East and Africa

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Cloud Based ITSM Market: Strategic Insights

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Cloud Based ITSM Market Growth Drivers

Increased Adoption of Cloud Computing: The widespread adoption of cloud computing is a primary driver for the growth of the Cloud-Based IT Service Management (ITSM) market. Organizations are migrating their IT infrastructure to the cloud to benefit from scalability, flexibility, and reduced infrastructure costs. Cloud-based ITSM platforms provide businesses with the ability to streamline IT operations, automate service management processes, and improve collaboration among IT teams across geographically dispersed locations. As cloud adoption continues to rise, organizations are increasingly opting for cloud-based ITSM solutions to enhance service delivery and optimize operational efficiency, contributing to the marketReport Scope

Cloud Based ITSM Market Regional Insights

The regional trends and factors influencing the Cloud Based ITSM Market throughout the forecast period have been thoroughly explained by the analysts at The Insight Partners. This section also discusses Cloud Based ITSM Market segments and geography across North America, Europe, Asia Pacific, Middle East and Africa, and South and Central America.

Cloud Based ITSM Market Report Scope

By Organization Size

Small and Medium Enterprises
Large Enterprises

By End-user

Healthcare
Government
BFSI
Energy and utility
IT and Telecom
Manufacturing
Others

Europe

UK
Germany
France
Russia
Italy
Rest of Europe

Asia-Pacific

China
India
Japan
Australia
Rest of Asia-Pacific

South and Central America

Brazil
Argentina
Rest of South and Central America

Middle East and Africa

South Africa
Saudi Arabia
UAE
Rest of Middle East and Africa

Report Attribute	Details
Market size in 2024	US$ XX Billion
Market Size by 2031	US$ 37.98 Billion
Global CAGR (2025 - 2031)	15.1%
Historical Data	2021-2023
Forecast period	2025-2031
Segments Covered	By Component Solutions Services
Regions and Countries Covered	North America US Canada Mexico
Market leaders and key company profiles	Broadcom Open Text Corporation IBM Oracle Microsoft VMware Inc. BMC Software, Inc. Freshworks Inc. Atlassian Zoho Corporation Pvt. Ltd

Cloud Based ITSM Market Players Density: Understanding Its Impact on Business Dynamics

The Cloud Based ITSM Market is growing rapidly, driven by increasing end-user demand due to factors such as evolving consumer preferences, technological advancements, and greater awareness of the product's benefits. As demand rises, businesses are expanding their offerings, innovating to meet consumer needs, and capitalizing on emerging trends, which further fuels market growth.

Get the Cloud Based ITSM Market top key players overview

Frequently Asked Questions

What are the options available for the customization of this report?

Some of the customization options available based on the request are an additional 3-5 company profiles and country-specific analysis of 3-5 countries of your choice. Customizations are to be requested/discussed before making final order confirmation# as our team would review the same and check the feasibility

What are the deliverable formats of the market report?

The report can be delivered in PDF/PPT format; we can also share excel dataset based on the request

What is the expected CAGR of the cloud based ITSM market

The Cloud Based ITSM Market is estimated to witness a CAGR of 15.1% from 2025 to 2031

What are the future trends of the cloud based ITSM market?

AI and automation integration to play a significant role in the global cloud based ITSM market in the coming years

What are the driving factors impacting the global cloud based ITSM market?

Growing demand for IT efficiency and scalability and cost-effectiveness are the major factors driving the cloud based ITSM market

Research Manager

Ankita Mittal

Manager,
Market Research & Consulting

Ankita is a dynamic market research and consulting professional with over 8 years of experience across the technology, media, ICT, and electronics & semiconductor sectors. She has successfully led and delivered 100+ consulting and research assignments for global clients such as Microsoft, Oracle, NEC Corporation, SAP, KPMG, and Expeditors International. Her core competencies include market assessment, data analysis, forecasting, strategy formulation, competitive intelligence, and report writing.

Ankita is adept at handling complete project cycles—from pre-sales proposal design and client discussions to post-sales delivery of actionable insights. She is skilled in managing cross-functional teams, structuring complex research modules, and aligning solutions with client-specific business goals. Her excellent communication, leadership, and presentation abilities have enabled her to consistently deliver value-driven outcomes in fast-paced and evolving market environments.

What are the Cloud Based ITSM Market report deliverables?

Historical Analysis (2 Years), Base Year, Forecast (7 Years) with CAGR
PEST and SWOT Analysis
Market Size Value / Volume - Global, Regional, Country
Industry and Competitive Landscape
Excel Dataset

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