The courier management software market was valued at US$ 392.5 million in 2019 and is expected to grow at a CAGR of 11.6% during the forecast period to reach US$ 908.4 million by 2027.
Increasing investments in courier management and the growing adoption of software-as-a-service (SaaS) are major trends in the courier management software market. The software systems benefit through simplified business operations, engaging customer communication, real-time visibility, improved routing options, etc. Major software vendors are providing software suites capable of accounting, enterprise resource planning (ERP), order management, warehouse management, and logistics management. Integrated courier management software fully automates front office, back-end business, and in-field courier processes that include online customer order entry, accounts receivable, real-time delivery tracking, and account information. Further, to rise in a competitive market, courier management software vendors are adopting customer-centric pricing strategies that are technologically advanced. Different vendors focus on providing value-based pricing models based on the customers' requirements and value perception. The courier management software implementation requires self-assessment, planning, adequate funding, sharp vision, and cooperation at all managerial levels. Thus, the increasing demand for such cost-effective automated systems for courier management fuels the market growth.
Impact of COVID-19 Pandemic on Courier Management Software Market
10.1 Overview
According to latest situation report from World Health Organization (WHO), the US, Brazil, India, Russia, South Africa, Spain, UK, Germany, and France among others are some of the worst affected countries due to COVID-19 outbreak. The outbreak first began in Wuhan (China) during December 2019 and since then it has spread at a fast pace across the globe. The COVID-19 crisis is affecting the industries worldwide and the global economy is anticipated to take a worst hit in the year 2020 and likely in 2021 also. The COVID-19 is creating challenges for medical institutions, healthcare, manufacturing unit, commercial office premises, shopping complexes, and airports worldwide.
With the enormous number of people working from home and spending more time online, day and night, COVID-19 is accelerating the shift to digital. This demand for digital resources is stressing the systems of many software and platform organizations and inhibiting their ability to deliver services with quality and reliability. To put this into perspective, since the start of the outbreak, there’s been a greater than 60 percent increase in remote working in the US alone, delivery services have seen 85 percent growth, and demand for online shopping has surged positively for courier management software. However, the courier management software market players are facing challenges in meeting the rising demand owing to halt in business operations in last few months, decline in production of various components, as well as restrictions on supply chain. Whereas, with ease in lockdown situations, high dependence on ecommerce and the availability of nearly all goods and merchandise of everyday use on online shopping portals have opened immense growth opportunities for the courier management software market. The impact of COVID-19 outbreak on the global courier management software market growth in various countries/regions is described in below sections
Lucrative Regions for Courier Management Software Market
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- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
Market Insights
Increasing Demand for Cloud Based Offering
Courier365cloud, Route4Me, eLogii, Verizon Connect, and AUTOsist are a few of the cloud-based courier management software that keep businesses updated and ensure on-time delivery as well as quick actions. The software enables the courier companies to provide efficient and world-class service to their clients. GSMtasks's courier management software assists dispatchers to plan daily tasks and optimal routes. Courier companies can manage and analyze their deliveries with ease while using the GSMtasks intuitive employee app. GSMtasks has a real-time web dashboard for dispatchers, and automatic SMS notifications, and employee tracking for customers. Their API allows for integration with the current systems of end users. Several apps help the customer to store their data, and the information is available on the cloud whenever required. Likewise, a vast range of cloud-based solutions such as RoadWarrior and Courier Software is available for courier companies. The surging demand for cloud-based solutions in the courier industry due to low cost and high scalability acts as a prime growth opportunity for the courier management software market players.
Deployment Type Market Insights
Based on deployment type, the courier management software market is segmented into cloud and on-premises.
Cloud-based software delivers end-to-end- encryption to ensure rapid scalability, greater computing power, and high storage capacity levels. It enables highly productive service and management capabilities without setting up and maintaining its own IT infrastructure costs. The growing investments in courier management software and the rising adoption of cloud technology drive the global courier management software market. The data are safely stored in the cloud and can be retrieved whenever the need arises. It ensures relevant data is not lost even when a system failure occurs in the company. It helps the courier management software industry to find their delivery and track it easily. Not only the ever-growing IT sector brings with it numerous advancements, but it also creates a fair amount of challenges when it comes to security concerns about data storage among the users. With the increasing availability of internet access leading to a rising number of internet users, there is a vast amount of user information stored online through cloud services. More enterprises across the globe plan to migrate their IT infrastructure to the cloud, boosting customer delivery experience, and improvising IT infrastructure. Many enterprises across verticals have adopted the work from home model to safeguard employee well-being and maintain operational efficiency, surging the demand for cloud-based solutions.
Courier Management Software Market, by Deployment Type– 2019 and 2027
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- Sample PDF showcases the content structure and the nature of the information with qualitative and quantitative analysis.
Enterprise Size Market Insight
Based on enterprise size, the courier management software market is segmented into small and medium-size enterprises (SMEs) and large enterprises.
Small enterprises are defined as those having 1–100 employees, while medium-sized enterprises as those with 101–500 employees. SMEs play a significant role in all economies, primarily in their development an SME is much more efficient in its delivery, but a corporate is much kinder about it. Small and Medium-size Enterprises (SMEs) play a significant role in most economies, particularly in developing countries. SMEs account for most businesses worldwide and are essential contributors to job creation and global economic development. They represent about 90% of companies and more than 50% of employment worldwide. Formal SMEs contribute up to 40% of national income (GDP) in emerging economies. The rise in the number of small and medium enterprises (SMEs) has led to intense competition. The companies are adopting various marketing strategies to reach the target audience. They are opting for courier management software as the fastest way to communicate with their customers.
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Courier Management Software Market: Strategic Insights
Market Size Value in US$ 392.5 Million in 2019 Market Size Value by US$ 908.4 Million by 2027 Growth rate CAGR of 11.6% from 2020-2027 Forecast Period 2020-2027 Base Year 2020
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Courier Management Software Market: Strategic Insights
| Market Size Value in | US$ 392.5 Million in 2019 |
| Market Size Value by | US$ 908.4 Million by 2027 |
| Growth rate | CAGR of 11.6% from 2020-2027 |
| Forecast Period | 2020-2027 |
| Base Year | 2020 |
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The players operating in the enterprise content management market focus on strategies such as mergers, acquisitions, and market initiatives to maintain their positions in the market. A few developments by key players are listed below:
- In Oct 2020, The company's new validation feature NetCourier v8.18 would save the warehouse and operations team time. It will sanitize all phone numbers before they are sent to DPD/DPD Local and Royal Mail to ensure that they are valid, reducing the need for manual intervention. The other features include a streamlined invoicing module, ups paperless documentation, batch repricing, improved tracking, and updated character limit.
- In Feb 2018, CourierManager introduced a software solution dedicated to courier and logistics companies. The company is continually developing the platform by adding new functionalities useful in delivery management to adapt our software to its clients’ needs.
Global Courier Management Software Segments:
Courier Management Software Market – By Deployment Type
- Cloud
- On-Premise
Courier Management Software Market – By Enterprise Size
- SMEs
- Large Enterprise
Courier Management Software Market – By Geography
North America
- U.S.
- Canada
- Mexico
Europe
- France
- Germany
- Italy
- Spain
- UK
- Rest of Europe
Asia Pacific (APAC)
- Australia
- China
- India
- Japan
- Rest of APAC
Middle East & Africa (MEA)
- Saudi Arabia
- UAE
- South Africa
- Rest of MEA
South America (SAM)
- Brazil
- Rest of SAM
Companies
- Courier Software Ltd
- CourierManager
- Datatrac Corporation
- Digital Waybill
- Key Software Systems
- Linbis, Inc.
- Metafour UK Ltd.
- Sagar Informatics Pvt. Ltd. (SIPL)
- Shipox Inc
- Zoom
Report Coverage
Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends
Segment Covered
Deployment Type , and Enterprise Size
Regional Scope
North America, Europe, Asia Pacific, Middle East & Africa, South & Central America
Country Scope
Argentina, Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Russian Federation, Saudi Arabia, South Africa, South Korea, United Arab Emirates, United Kingdom, United States
Frequently Asked Questions
The increasing investments in courier management, transforming business operations, and the growing adoption of SaaS is driving the global courier management software market. Thus, going paperless and the high adoption of automation are expected to fuel the global courier management software market. Also, other features, such as simplified business operations, engaging customer communication, real-time visibility, improved routing options, and others, significantly impact the global courier management software market's growth. Thus, better integration solutions are finding higher adoption and positively impacting the need for courier software. Because of this demand, all major vendors provide software suites with features like accounting, ERP, order management, warehouse management, and logistics management. Integrated courier management software fully automates the front office, back-end business, and in-field courier processes, that include online customer order entry, accounts receivable, real-time delivery tracking, and account information. Further, to rise in a competitive market, courier management software vendors are adopting customer-centric pricing strategies that are technologically advanced. Different vendors focus on providing value-based pricing models based on the customers' requirements and value perception. The courier management software's implementation requires self-assessment, planning, adequate funding, sharp vision, and cooperation at all managerial levels. All the advancements and developments are likely to have a significant positive impact on the market growth during the forecast period.
The large enterprises segment led the market in 2019 with highest share and is expected to continue its dominance during the forecast period. The large enterprises over the years have been dominating the courier management software market. Large enterprises across the world are focused on cost optimization, along with increasing overall productivity. The increasing need for analyzing customer feedback, real-time tracing of the parcel, and real-time visibility of business process is driving the large enterprise segment.
The Courier365cloud, Route4Me, eLogii, Verizon Connect, AUTOsist, and many more are some of the cloud-based offerings that is a delight factor for customer as it keeps updated on business and ensures on-time delivery and quick actions to provide efficient and world-class service to the clients. The enthusiasm toward cloud-based services among the population is growing exponentially in today’s fast-paced and technologically advanced world. GSMtasks's courier management software is easy for dispatchers to plan daily tasks and optimal routes. Couriers can manage and analyze their deliveries with ease while using GSMtasks's intuitive employee app. GSMtasks has a real-time web dashboard for dispatchers, and automatic SMS notifications, and employee tracking for customers. Their API allows for integration with your current systems. Several apps help the customer to store their data, and the information is available on the cloud whenever required. Likewise, with unlimited choices, a vast range of options is available like RoadWarrior, Courier Software, and many more. As the demand for cloud-based solutions in the courier industry for low cost and high scalability increases, the opportunities for market players who provide cost-effective and efficient streaming will propel the growth of the market.
The List of Companies - Courier Management Software Market
- Courier Software Ltd
- CourierManager (Net Interaction SRL)
- Datatrac Corporation
- Digital Waybill
- Key Software Systems
- Linbis, Inc.
- Metafour UK Ltd.
- Sagar Informatics Pvt. Ltd.(SIPL)
- Shipox Inc.
- Zoom
The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.
- Data Collection and Secondary Research:
As a market research and consulting firm operating from a decade, we have published many reports and advised several clients across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.
Several associations trade associates, technical forums, institutes, societies and organizations are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in the last 3 years are scrutinized and analyzed to understand the current market trends.
- Primary Research:
The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.
For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/Sales Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.
A typical research interview fulfils the following functions:
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- Validates and strengthens in-house secondary research findings
- Develops the analysis team’s expertise and market understanding
Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:
- Industry participants: VPs, business development managers, market intelligence managers and national sales managers
- Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.
Below is the breakup of our primary respondents by company, designation, and region:
Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.
- Data Analysis:
Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.
- 3.1 Macro-Economic Factor Analysis:
We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.
- 3.2 Country Level Data:
Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.
- 3.3 Company Profile:
The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.
- 3.4 Developing Base Number:
Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.
- Data Triangulation and Final Review:
The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.
We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.
We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.
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