Mercado de software de retroalimentación de video para consumidores: mapeo competitivo y perspectivas estratégicas para 2031

  • Report Code : TIPRE00023314
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 139
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Se espera que el mercado de software de retroalimentación por vídeo para consumidores crezca de 1.505,15 millones de dólares en 2021 a 2.539,61 millones de dólares en 2028; se estima que crecerá a una tasa compuesta anual del 7,8% de 2021 a 2028.

El software de comentarios en video de los consumidores se utiliza principalmente como software de investigación y software de encuestas para recopilar información real. -Retroalimentación en tiempo de los clientes. Esta solución básicamente se centra en recopilar y gestionar datos y analizar información de vídeo exclusivamente, en lugar de comentarios cuantitativos basados en texto. La creciente adopción de comentarios avanzados en video basados en la nube permite a los clientes ofrecer respuestas sinceras e improvisadas a preguntas abiertas, lo que les permite contextualizar e interactuar emocionalmente con conocimientos cualitativos. El software de comentarios en video para consumidores es una solución basada en datos para la toma de decisiones efectiva al permitir dirigirse a los clientes actuales para recibir comentarios en video o obtener comentarios en video de una audiencia externa, lo que permite a los consumidores grabar comentarios en video con la ayuda de sus teléfonos inteligentes o tabletas. . También proporciona funciones de análisis de vídeo, como análisis de palabras clave, transcripción humana o informática o puntuación de opiniones, que ayudan a los usuarios a gestionar, etiquetar, ordenar, analizar y compartir con precisión respuestas de vídeo individuales con clientes o partes interesadas.

Impacto de la pandemia de COVID-19 en el mercado de software de retroalimentación por vídeo para consumidores

Según el último informe de situación de la Organización Mundial de la Salud (OMS), EE. UU., España e Italia , Francia, Alemania, el Reino Unido, Rusia, Turquía, Brasil, Irán y China se encuentran entre los países más afectados por la pandemia de COVID-19. En 2020, la economía mundial sufrió consecuencias importantes y se espera que los efectos perduren hasta cierto punto. Los cierres de fábricas, las prohibiciones de viajes y comercio y los cierres de fronteras para combatir y contener la infección han provocado interrupciones en industrias primarias, como las de bienes de consumo, BFSI, electrónica, TI y telecomunicaciones, comercio minorista y hotelería. Debido al brote de COVID-19, una fuerte caída en el crecimiento de estas industrias frena hasta cierto punto el crecimiento del mercado de software de retroalimentación por video para consumidores.

regiones lucrativas para el consumidor Proveedores de software de comentarios en vídeo


Perspectivas del mercado de software de comentarios en vídeo para el consumidor

 

El crecimiento de las industrias minorista y de bienes de consumo de rápido movimiento (FMCG) impulsa el crecimiento del mercado de software de retroalimentación por video para el consumidor

El FMCG combina bienes de consumo con diferentes categorías de productos, que consisten en marketing, producción y distribución de productos de salud. , hogar, cuidado personal y alimentación y servicios. artículos para beber. El creciente ingreso disponible de los consumidores les permite gastar una cantidad sustancial en cuidado personal de lujo, así como en otros productos. Además, el aumento de la tendencia de I+D para las nuevas marcas y productos. Se prevé que los productos, las compras en línea y la expansión de la red de bienes de consumo, específicamente en las zonas rurales de los países en desarrollo, crearán una oportunidad significativa para los actores del mercado de bienes de consumo. Recientemente, las crecientes preocupaciones de los consumidores relacionadas con su salud e higiene personal y la selección de productos esenciales según su compatibilidad higiénica, están cambiando constantemente sus decisiones de compra. Con la adopción de soluciones tecnológicas avanzadas en la industria de bienes de consumo, la adquisición de software de retroalimentación por video para el consumidor también está creciendo. En la industria de bienes de consumo, la encuesta de opinión de los consumidores sobre los productos de cuidado personal lleva tiempo para analizar de manera eficiente los datos de opinión y cumplir con sus requisitos. De manera similar, hay un crecimiento constante en el sector minorista, especialmente el comercio minorista por Internet, que es la forma moderna de comprar, debido a la mayor penetración de dispositivos móviles, teléfonos inteligentes y servicios de Internet y al surgimiento de la industria del comercio electrónico como una poderosa plataforma de compras. globalmente. El creciente número de proveedores que optan por la venta en línea y el cambio en el comportamiento de compra de los consumidores también están impulsando el sector minorista en todo el mundo. Actualmente, se espera que el aumento de las compras de alimentos frescos en línea y el creciente número de empresas de entrega de alimentos preparados impulsen el sector minorista. El desarrollo de aplicaciones minoristas dedicadas, sitios móviles primero, el aumento de los métodos de pago electrónico y otras herramientas hacen que las compras en teléfonos inteligentes sean mucho más accesibles. Los minoristas también aceptan el software de comentarios en video para recibir comentarios de los consumidores sobre el producto de vez en cuando, analizar los datos con precisión y realizar más cambios en los servicios. Por lo tanto, el crecimiento constante de las industrias minorista y de bienes de consumo está impulsando la implementación de software de comentarios en video para consumidores en todo el mundo.

Información del mercado basada en el usuario final

< p>Según el usuario final, el mercado de software de retroalimentación por video para el consumidor se segmenta en bienes de consumo, BFSI, electrónica, TI y aplicaciones. telecomunicaciones, comercio minorista, hotelería y otros. El segmento de bienes de consumo lideró el mercado en 2020. Con la creciente competencia, las empresas de bienes de consumo están invirtiendo significativamente en actividades y herramientas de investigación, como software de retroalimentación por video de los consumidores, para estudiar el comportamiento del consumidor y ofrecer una mejor experiencia al cliente y oferta de productos. Por ejemplo, Unilever, una importante empresa de bienes de consumo, aprovechó el software de comentarios en vídeo de los consumidores para estudiar la experiencia del cliente mientras compraba sus productos en plataformas de comercio electrónico. Además, a medida que la preferencia de los consumidores por los productos de bienes de consumo cambia de una región a otra junto con la creciente competencia en el mercado, se prevé que la adopción de herramientas analíticas, como el software de retroalimentación por video de los consumidores, experimente una tracción significativa durante el período de pronóstico.

Mercado de software de comentarios de vídeo para el consumidor, por usuario final: 2020 y 2028 (%)   


 

Perspectivas estratégicas

Los actores que operan en el mercado de software de retroalimentación de video para consumidores adoptan estrategias como fusiones, adquisiciones e iniciativas de mercado para mantener sus posiciones en el mercado. A continuación se enumeran algunos avances de los actores clave:

  • En 2021, Confirmit y FocusVision, dos de las empresas de tecnología de investigación líderes en el mundo, completaron con éxito su fusión.
  • En 2020, VideoPeel recaudó 1,5 millones de dólares para ayudar a las empresas a capturar testimonios y reseñas en vídeo a escala.

El Consumer Video Feedback global El mercado de software se ha segmentado de la siguiente manera:


Mercado de software de comentarios de vídeo del consumidor, ndash; por implementación

  • Nube
  • On Premise


Mercado de software de comentarios de vídeo para el consumidor: ndash; por usuario final

  • FMCG
  • BFSI
  • Electrónica
  • TI y telecomunicaciones
  • Venta al por menor
  • Hostelería
  • Otros

Mercado de software de comentarios de video para el consumidor: por Geografía

  • América del Norte
    • Estados Unidos
    • Canadá
    • México
  • < li>Europa
    • Alemania
    • Francia
    • Italia
    • Reino Unido
    • Rusia
    • Resto de Europa
  • Asia Pacífico (APAC)
    • Australia
    • China
    • India
    • < li>Japón
    • Corea del Sur
    • Resto de APAC
  • Oriente Medio y África (MEA)
    • Sudáfrica
    • Arabia Saudita
    • EAU
    • Resto de MEA
  • América del Sur (SAM)< ul>
  • Brasil
  • Argentina
  • Resto de SAM
< p>Perfiles de la empresa

  • UserTesting
  • dscout, Inc.
  • FocusVision
  • Qualtrics
  • Medallia Inc.
  • Voxpopme Ltd.
  • Product Peel, Inc.
  • Typeform
  • Phonic Inc.
  • Discutir .io
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


What are key driving factors behind consumer video feedback software market growth?

With the constant increase in enterprises acknowledging the influence that video can have on customer and employee experience programs, the adoption of consumer video feedback software is also increasing. The consumer video feedback software offers easy access to the tools required to capture and record the consumer's thoughts, opinions, and feelings, which helps the organizations understand their customers' requirements efficiently. Furthermore, the integration of artificial intelligence (AI) technologies such as machine learning, supports businesses to frequently derive the data sets that inspire action and drive impact. The video feedback offers the enterprises an opportunity to hear the authentic voice of their customers genuinely and permits them to make better business decisions quickly.

What are key market opportunities for consumer video feedback software market?

SMEs are witnessing huge growth in adopting advanced technology solutions such as consumer video feedback software by replacing traditional feedback solutions. The lack of awareness and trained resources to handle the advanced solutions at potential cost and high productivity, which has impacted negatively toward the adoption among SMEs. However, with the growing popularity of cloud-based consumer video feedback software, SMEs are increasing investing in such solutions, thereby offering a huge growth opportunity for the market players that are operating in the global consumer video feedback software market. Likewise, the growing trend of digital transformation among these enterprises to improve business processes by analyzing the data, enhancing productivity, and reducing costs, will further boost the adoption of consumer video feedback solutions and services among SMEs. This, in turn, will provide growth opportunities to the market players during the forecast period.

Which deployment type is expected to dominate the market in the forecast period?

The global consumer video feedback software market was dominated by the cloud segment with market share of 77.5% in 2020. Cloud solution enables businesses to pay as they go and effectively scale up or down their business based on overall consumption, user requirements, and the company's growth. Virtual technology is used to host a company's applications remotely on a cloud-based server. There are no upfront costs, data may be backed up on a regular basis, and businesses only pay for the resources they use.

Which region has dominated the consumer video feedback software market in 2020?

In 2020, North America led the market with a substantial revenue share, followed by Europe and APAC. Asia Pacific is a prospective market for consumer video feedback software market players.

Which are the major companies operating in the consumer video feedback software market?

The major companies in consumer video feedback software includes UserTesting, Medallia Inc., FocusVision, Typeform (VideoAsk), and dscout, Inc.

Which are the major end users for consumer video feedback software?

The major industries in consumer video feedback software includes FMCG, BFSI, electronics, IT & telecom, retail, hospitality, and others. The FMCG segment led the consumer video feedback software market globally with a market share of 20.4% in the year 2020.

The List of Companies - Consumer Video Feedback Software Market

  1. UserTesting
  2. Dscout, Inc.
  3. FocusVision
  4. Qualtrics
  5. Medallia Inc.
  6. Voxpopme Ltd.
  7. Product Peel, Inc.
  8. Typeform
  9. Phonic Inc.
  10. Discuss.io

 

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

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