工作场所服务市场基于(关键地区、市场参与者、规模和份额)- 到 2031 年的预测

  • Report Code : TIPRE00011036
  • Category : Technology, Media and Telecommunications
  • Status : Published
  • No. of Pages : 152
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2020 年工作场所服务市场价值为 880 亿美元,预计到 2028 年将达到 1934 亿美元;预计 2021 年至 2028 年复合年增长率为 10.6%。

技术为企业提供了众多优势。应用程序、设备和网络的指数级增长正在对工作文化产生积极影响。更安全的工作环境、混合工作场所、额外的网络安全和全球分散的劳动力是现代工作场所概念的一些方面,从而影响工作场所服务的增长。因此,完善的 IT 基础设施和小型企业是必不可少的。各地大中型企业对办公场所服务都有需求。各种规模的企业都希望投资创新和最新技术,以有效地运营其业务。世界各地的企业都在利用工作场所服务来发展业务并优化业务工作,以确保各个流程中的投资要求尽可能最低。

COVID-19 大流行的影响关于工作场所服务市场

COVID-19 大流行震撼了多个行业。病毒传播的急剧增长敦促世界各国政府对车辆和人员的流动实施严格限制。由于旅行禁令、大规模封锁和企业倒闭,这一流行病正在对各国的经济和无数行业产生不利影响。工作场所服务市场供应商继续远程运营,为最终用户提供最好的服务。即使在大流行期间,一些市场参与者仍然处于有利地位,可以支持最终用户度过危机。 COVID-19 大流行推动企业加速数字化转型,从而消除了阻碍进步的传统障碍。公司通过虚拟参与、现代化应用程序并将其迁移到云端、允许远程员工以及专注于网络安全和 IT 弹性来继续帮助其最终用户。

利润丰厚的区域工作场所服务提供商


工作场所服务市场洞察

企业移动性的重要性日益增强

企业移动性是一个广泛的术语,包括移动虚拟化、移动设备管理以及可提高生产力、增强服务和改善用户体验的移动虚拟化。由于企业寻求能够处理移动安全所有功能(从设备和软件到数据保护)的服务,企业移动行业得到了巨大发展。当今时代,企业员工流动性的需求正处于高峰,特别是由于新冠肺炎 (COVID-19) 疫情的爆发,远程工作概念备受关注。企业移动性的日益普及使企业能够远程控制、更新甚至擦除设备上的数据。企业移动性使员工能够安全地访问敏感的企业数据,而无需在其设备上部署应用程序/软件。因此,所有这些优势都在推动全球所有垂直行业对工作场所服务的需求。

基于服务类型的市场洞察

从服务类型来看,最终用户外包服务细分市场占据主导地位。最终用户外包服务包括网络管理服务、远程支持服务、标准和临时报告和文档、托管虚拟桌面服务、软件服务、移动性和安全服务。

基于组织规模的市场洞察

根据组织规模,大型企业细分市场占据主导地位。世界各地的大型企业都专注于成本优化以及提高整体生产力。人们越来越需要一个集成平台来处理来自不同行业的海量数据,并做出与战略、营销和团队管理等方面相关的关键决策,这正在推动大型企业对工作场所服务的需求。

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工作场所服务市场,按服务类型划分 – 2020 年和 2028 年


基于垂直领域的见解

基于垂直领域,电信 – IT 和 ITES 领域继续在市场中占据重要份额。不断发展的电信、IT 和 ITES 行业对工作场所服务的要求很高,要求通过移动性、协作和用户支持在工作流程中采用端到端方法,同时降低运营 IT 成本。这些服务满足了该领域数字化优化工作场所的现代需求。

战略见解

工作场所服务市场的参与者专注于战略,例如合作伙伴合并、收购和市场举措,以维持其在市场中的地位。下面列出了主要参与者的一些进展:

2021 年 2 月,Unisys 公司宣布与联想合作。根据这一合作伙伴关系,Unisys 公司将通过 Unisys 公司的数字工作场所服务来支持联想的思维互联网 (IoT) 解决方案。

2020 年 6 月,Wipro 宣布它已与 Citrix 和 Microsoft 合作。根据这一合作伙伴关系,Wipro 将利用 Citrix 和 Microsoft 提供的主机服务来快速、安全地部署可靠的数字工作空间(包括应用程序套件)。

2020 年 12 月,DXC Technology宣布与微软建立合作伙伴关系。根据合作伙伴关系,DXC Technology 将利用 Microsoft 的服务套件(例如 Dynamics 365 和 Power Platform、Microsoft 365 和 Teams)来改进和增强 DXC Technology 现代工作场所服务和解决方案。

按服务类型

  • 最终用户外包服务
  • 技术支持服务

 

按组织规模

  • 中小企业
  • 大型企业

按行业

  • 电信 – IT 和 ITES
  • BFSI
  • 制造业
  • 消费品和零售
  • 医疗保健和生命科学
  • 政府和公共部门
  • 能源和公用事业
  • 媒体和娱乐
  • 教育
  • 其他

  ;

按地理位置

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
    • < /ul>
    • 欧洲
      • 法国
      • 德国
      • 意大利
      • 英国
      • 俄罗斯
      • 欧洲其他地区
    • 亚太地区 (APAC)
        < li>中国
      • 印度
      • 韩国
      • 日本
      • 澳大利亚
      • 亚太地区其他地区
    • 中东和中东地区非洲 (MEA)
      • 南非
      • 沙特阿拉伯
      • 阿联酋
      • 中东和非洲其他地区
    • 南美洲 (SAM)
      • 巴西
      • 阿根廷
      • SAM 的其他地区

    公司简介

    • DXC Technology
    • Wipro
    • IBM Corporation
    • HCL 技术
    • TCS
    • NTT Data
    • CompuCom Systems Inc.
    • ATOS
    • UNISYS
    • 富士通有限公司
    • Cognizant
    • 埃森哲公司
Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


Which region led the workplace services market in 2020?

North America led the workplace services market in 2020. With continuous technological advancements, such as machine learning and availability of big data, use of digital services is gaining high momentum. The BFSI, retail, healthcare, and IT & telecom companies support digital transformation that contributes toward boosting employee’s productivity. Advancements in mobile technologies and dynamic workforce demographics are some of the aspects that promote digital workplace transformation services in the region. By facilitating smart & connected enterprise, companies ensure open environment under which shared data & knowledge is always accessible. This further helps in raising business velocity and agility. The US, Canada, and Mexico are contributing toward the growth of the workplace services market in North America, out of which, nearly three-fourths of the market share is hold by the US.

Which factor is driving the workplace services market?

Robust IT security expertise in various industries collaborating with workplace outsource service providers can relieve regulatory compliance burdens from the organization. The provider also enables access to personalized customer support, 24/7 monitoring and management of the networks, and reporting, which prepares the organization for compliance audits and assessments. Besides, it relaxes the in-house IT staff to focus on business-critical projects and ensures security to keep the data safe and protected. Thus, shifting the burden of compliance to workplace service providers is driving the global market.

Which service type led the workplace services market?

The end-user outsourcing services is the leading service type in the market. The end-user outsourcing services comprise network management services, remote support services, standard and ad hoc reporting and documentation, hosted virtual desktop services, software services, mobility, and security services. The end-user outsourcing services held the largest market share in the workplace services market in 2020. The lack of skilled IT professionals and lower IT budgets allow the organization to opt for outsourcing services. The BFSI industry requires a largely complex IT infrastructure to maintain and handle a large volume of data. This creates opportunities for end-user outsourcing service providers to deliver their robust services to the industry.

The List of Companies - Workplace Services Market

  1. DXC Technology
  2. Wipro
  3. IBM Corporation
  4. HCL Technologies
  5. TCS
  6. NTT Data
  7. CompuCom
  8. ATOS
  9. UNISYS
  10. Fujitsu
  11. Cognizant
  12. Accenture PLC

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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