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Speech Analytics Market to 2025 - Global Analysis and Forecast by Type, Deployment Type and by Vertical

Publication Month: Jul 2018 | No. of Pages: 150 | Report Code: TIPTE100000186 | Category: Technology, Media and Telecomunications | Status: Upcoming
       
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  • At present, there are many modes and platforms that are used by costumer and end users like social media platform, emails and voice etc. to communicate and interact with service, solution providers and between each other. Phone and voice interaction are one the most preferred mode of communication among costumers as it provides them high degree of real time interaction. There are various advantages that voice and phone interaction provides to its end users like real time guidance for costumers and ease of communication.

    Speech analytics solutions helps users to identify the insights, sentiment and meanings within conversation, which provides enterprises mainly its customer interaction centers various strategic benefits for their businesses. Speech analytics solutions and services are experiencing an increasing adoption trends among various industry domains and verticals as it provides them ability to take rational business decisions. It also helps enterprises to improve on their operational efficiency, agility and to achieve competitive edge in today’s highly competitive environment.

    High growth in the numbers of customer interaction centers, increasing focuses on taking competitive edge through market intelligence and rising requirements for compliance and risk management are some of the factors that are driving the Speech Analytics market. Expensive solutions and low awareness of potential benefits of this technology among enterprises are few of the reasons that may slow down the adoption of speech analytics solutions and services among various industry verticals and domains. Cloud based real time speech analytics solutions and services are expected to provide high opportunities for various market players that are operating in this market.

    The speech analytics market is segmented on the basis of types into solutions and services. Further, on the basis of deployment type the global speech analytics market is segmented into on premise and on cloud deployment. The speech analytics market is also divided on the basis of Industry verticals into telecommunication and IT, BFSI , media and entertainment, healthcare and life sciences, retail and consumer goods and others. The global speech analytics market is bifurcated on the basis of regions into North America, Europe, Asia Pacific, South America and Middle East & Africa.

    North America holds one of the largest share in the global speech analytics market. High presence of enterprises, technology vendors and high technical adoption trends for improving operation and business efficiency in North American region has fueled the growth of the speech analytics market. Asia Pacific is one of the fastest growing speech analytics market and provides lucrative opportunity for various solutions and services vendors due to increasing numbers of customer interaction centers and investments. This are some of the reasons for the growth of speech analytics market in Asia Pacific region.

    Some of the key players operating in the global speech analytics market are NICE Systems, Interactive Intelligence Group, Verint Systems, Genesys, inContact, Hewlett-Packard Enterprise, CallMiner, Voci Technologies, Almawave, Mattersight, Nexidia, Avaya, ZOOM International and Calabrio among others.

    1 Table of Contents
    1.1 List of Tables
    1.2 List of Figures

    2 Introduction
    2.1 The Insight Partners Research Report Guidance

    3 Key Takeaways

    4 Speech Analytics Market Landscape
    4.1 Overview
    4.2 Definitions
    4.3 Market Segmentation
    4.3.1 By Type
    4.3.2 By Deployment Type
    4.3.3 By Industry Verticals
    4.3.4 By Regions
    4.3.4.1 By Countries
    4.4 Value Chain Analysis

    5 Speech Analytics Market – Key Industry Dynamics
    5.1 Key Market Drivers
    5.2 Key Market Restraints
    5.3 Key Market Opportunities
    5.4 Future Trends

    6 Speech Analytics Market – Five Forces Analysis
    6.1 Porters Five Forces Analysis
    6.1.1 Bargaining Power of Suppliers
    6.1.2 Bargaining Power of Buyers
    6.1.3 Threat of Substitutes
    6.1.4 Threat of New Entrants
    6.1.5 Degree of Competition

    7 Speech Analytics Market – Competitive Landscape
    7.1 Global Speech Analytics Market Sales Revenue (US$ Bn), 2014 – 2025
    7.2 Speech Analytics Market – Market Share Analysis of Market Positioning of Key Players, 2015
    7.2.1 Global Speech Analytics Market, Market Share or Market Positioning of Key Players, 2015
    7.2.2 Speech Analytics Market, Key Players by Region

    8 Global Speech Analytics Market Revenue and Forecasts to 2025 – Type
    8.1 Overview
    8.1.1 Segment Share (%), 2015 & 2025
    8.2 Solutions
    8.2.1 Overview
    8.2.2 Global Solution Market Revenue and Forecasts to 2025 (US$ Bn)
    8.3 Services
    8.3.1 Overview
    8.3.2 Global Services Market Revenue and Forecasts to 2025 (US$ Bn)

    9 Global Speech Analytics Market Revenue and Forecasts to 2025 – Deployment Type
    9.1 Overview
    9.1.1 Segment Share (%), 2015 & 2025
    9.2 On Premise
    9.2.1 Overview
    9.2.2 Global On-premise Market Revenue and Forecasts to 2025 (US$ Bn)
    9.3 Cloud Deployment
    9.3.1 Overview
    9.3.2 Global Cloud Deployment Market Revenue and Forecasts to 2025 (US$ Bn)

    10 Global Speech Analytics Market Revenue and Forecasts to 2025 – Industry Verticals
    10.1 Overview
    10.1.1 Segment Share (%), 2015 & 2025
    10.2 IT & Telecommunication
    10.2.1 Overview
    10.2.2 Global IT & Telecommunication Market Revenue and Forecasts to 2025 (US$ Bn)
    10.3 BFSI
    10.3.1 Overview
    10.3.2 Global BFSI Market Revenue and Forecasts to 2025 (US$ Bn)
    10.4 Media & Entertainment
    10.4.1 Overview
    10.4.2 Global Media & Entertainment Market Revenue and Forecasts to 2025 (US$ Bn)
    10.5 Healthcare & Life Science
    10.5.1 Overview
    10.5.2 Global Healthcare & Life Science Market Revenue and Forecasts to 2025 (US$ Bn)
    10.6 Retail and Consumer Goods
    10.6.1 Overview
    10.6.2 Global Retail and Consumer Goods Market Revenue and Forecasts to 2025 (US$ Bn)
    10.7 Others
    10.7.1 Overview
    10.7.2 Global Others Market Revenue and Forecasts to 2025 (US$ Bn)

    11 Global Speech Analytics Market Revenue and Forecasts to 2025 – Geographical Analysis
    11.1 Overview
    11.1.1 Segment Share (%), 2015 & 2025
    11.2 North America
    11.2.1 Overview
    11.2.1.1 Segment Share (%), 2015 & 2025
    11.2.2 U.S.
    11.2.2.1 U.S. Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.2.3 Canada
    11.2.3.1 Canada Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.2.4 Mexico
    11.2.4.1 Mexico Speech Analytics s Market Revenue Forecasts to 2025 (US$ Bn)
    11.3 Europe
    11.3.1 Overview
    11.3.1.1 Segment Share (%), 2015 & 2025
    11.3.2 France
    11.3.2.1 France Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.3.3 Germany
    11.3.3.1 Germany Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.3.4 Italy
    11.3.4.1 Italy Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.3.5 Spain
    11.3.5.1 Spain Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.3.6 U.K
    11.3.6.1 U.K Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.3.7 Rest of Europe
    11.3.7.1 Rest of Europe Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.4 Asia Pacific (APAC)
    11.4.1 Overview
    11.4.1.1 Segment Share (%), 2015 & 2025
    11.4.2 Australia
    11.4.2.1 Australia Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.4.3 China
    11.4.3.1 China Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.4.4 India
    11.4.4.1 India Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.4.5 Japan
    11.4.5.1 Japan Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.4.6 Rest of APAC
    11.4.6.1 Rest of APAC Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.5 Middle East & Africa (MEA)
    11.5.1 Overview
    11.5.1.1 Segment Share (%), 2015 & 2025
    11.5.2 Saudi Arabia
    11.5.2.1 Saudi Arabia Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.5.3 South Africa
    11.5.3.1 South Africa Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.5.4 UAE
    11.5.4.1 UAE Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.5.5 Rest of MEA
    11.5.5.1 Rest of MEA Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.6 South America (SAM)
    11.6.1 Overview
    11.6.1.1 Segment Share (%), 2015 & 2025
    11.6.2 Brazil
    11.6.2.1 Brazil Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)
    11.6.3 Rest of SAM
    11.6.3.1 Rest of SAM Speech Analytics Market Revenue Forecasts to 2025 (US$ Bn)

    12 Global Speech Analytics Market, Key Company Profiles
    12.1 NICE Systems
    12.1.1 Key Facts
    12.1.2 Business Description
    12.1.3 Financial Overview
    12.1.4 SWOT Analysis
    12.1.5 Key Developments
    12.2 Interactive Intelligence Group
    12.2.1 Key Facts
    12.2.2 Business Description
    12.2.3 Financial Overview
    12.2.4 SWOT Analysis
    12.2.5 Key Developments
    12.3 Verint Systems
    12.3.1 Key Facts
    12.3.2 Business Description
    12.3.3 Financial Overview
    12.3.4 SWOT Analysis
    12.3.5 Key Developments
    12.4 Genesys
    12.4.1 Key Facts
    12.4.2 Business Description
    12.4.3 Financial Overview
    12.4.4 SWOT Analysis
    12.4.5 Key Developments
    12.5 inContact
    12.5.1 Key Facts
    12.5.2 Business Description
    12.5.3 Financial Overview
    12.5.4 SWOT Analysis
    12.5.5 Key Developments
    12.6 Hewlett-Packard Enterprise
    12.6.1 Key Facts
    12.6.2 Business Description
    12.6.3 Financial Overview
    12.6.4 SWOT Analysis
    12.6.5 Key Developments
    12.7 CallMiner
    12.7.1 Key Facts
    12.7.2 Business Description
    12.7.3 Financial Overview
    12.7.4 SWOT Analysis
    12.7.5 Key Developments
    12.8 Voci Technologies
    12.8.1 Key Facts
    12.8.2 Business Description
    12.8.3 Financial Overview
    12.8.4 SWOT Analysis
    12.8.5 Key Developments
    12.9 Almawave
    12.9.1 Key Facts
    12.9.2 Business Description
    12.9.3 Financial Overview
    12.9.4 SWOT Analysis
    12.9.5 Key Developments
    12.10 Almawave
    12.10.1 Key Facts
    12.10.2 Business Description
    12.10.3 Financial Overview
    12.10.4 SWOT Analysis
    12.10.5 Key Developments
    12.11 Mattersight
    12.11.1 Key Facts
    12.11.2 Business Description
    12.11.3 Financial Overview
    12.11.4 SWOT Analysis
    12.11.5 Key Developments
    12.12 Nexidia
    12.12.1 Key Facts
    12.12.2 Business Description
    12.12.3 Financial Overview
    12.12.4 SWOT Analysis
    12.12.5 Key Developments
    12.13 Avaya
    12.13.1 Key Facts
    12.13.2 Business Description
    12.13.3 Financial Overview
    12.13.4 SWOT Analysis
    12.13.5 Key Developments
    12.14 ZOOM International
    12.14.1 Key Facts
    12.14.2 Business Description
    12.14.3 Financial Overview
    12.14.4 SWOT Analysis
    12.14.5 Key Developments
    12.15 Calabrio
    12.15.1 Key Facts
    12.15.2 Business Description
    12.15.3 Financial Overview
    12.15.4 SWOT Analysis
    12.15.5 Key Developments

    13 Appendix
    13.1 About The Insight Partners
    13.2 Glossary of Terms
    13.3 Methodology
    13.3.1 Coverage
    13.3.2 Secondary Research
    13.3.3 Primary Research
    13.4 Contact Us
    13.5 Disclaimer

    Companies Mentioned
    NICE Systems
    Interactive Intelligence Group
    Verint Systems
    Genesys
    inContact
    Hewlett-Packard Enterprise
    CallMiner
    Voci Technologies
    Almawave
    Mattersight
    Nexidia
    Avaya
    ZOOM International
    Calabrio