基于(关键地区、市场参与者、规模和份额)的对话式 AI 市场 - 到 2030 年的预测

  • Report Code : TIPRE00004278
  • Category : Technology, Media and Telecommunications
  • Status : Data Released
  • No. of Pages : 150
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【研究报告】会话式AI市场规模预计将从2022年的84.5亿美元增长到2030年的395.5亿美元;预计 2022 年至 2030 年复合年增长率为 21.3%。

分析师观点:

该报告包括由于当前对话式人工智能市场趋势及其可预见的影响而产生的增长前景。预测期。不断增长的需求和不断下降的聊天机器人开发成本、人工智能驱动的客户支持服务以及全渠道部署推动了对话式人工智能市场的增长。许多开发项目正在进行中,以确保这些技术能够有效且高效地用于解决实际业务问题的企业用例。为了利用人工智能像人类一样以对话方式做出反应的能力,许多生成式人工智能公司应运而生。它有潜力通过促进根据个人需求和偏好定制的更随意、更人性化的对话来彻底改变人们与技术的互动方式。此外,随着世界各国政府努力实现广泛的数字化转型并重塑公民体验,促进市场增长,对话式人工智能平台的使用在公共部门组织中越来越受欢迎。

对话式人工智能市场报告概述:

对话式人工智能 (AI) 是指消费者可以与之交互的技术,例如聊天机器人或虚拟代理。它们通过识别语音和文本输入来模仿人类互动;将其含义翻译成多种语言;并使用大量数据、机器学习 (ML) 和自然语言处理 (NLP)。对话式 AI 将 NLP 和 ML 技术与聊天机器人等传统静态类型的交互技术相结合。通过类似于标准人工代理的交互,这种组合用于响应消费者。

战略见解

市场驱动因素:

不断增长的电子商务行业推动对话式人工智能市场增长

自 COVID-19 大流行以来,全球在线购物激增。近年来,电子商务销售额出现显着增长。根据国际航空运输协会 (IATA) 的数据,2021 年有 21.4 亿人(即全球人口的 27.6%)通过在线门户网站购买产品。亚太地区引领全球电子商务市场,中国占据重要份额区域市场的增长。根据国际贸易管理局 (ITA) 的数据,中国是全球最大的电子商务市场,产生了全球约 50% 的交易量。 2021年,该国通过电子商务部门创造了约1.5万亿美元的收入,成为全球最大的电子商务市场。此外,欧洲是支持电子商务增长的关键地区。根据欧盟统计局的数据,到 2022 年,欧盟 (EU) 国家 16-74 岁人群中有 91% 使用互联网,其中约 75% 在网上订购商品或服务。此外,电子购物者的比例从 2012 年的 55% 增长到 2022 年的 75%,比过去十年增加了 20%。许多欧洲购物者更喜欢亚马逊、塔吉特和沃尔玛等在线购物平台。在线购物的日益普及正在提高对对话式商务的需求。智能人工智能购物机器人通过与客户互动、提供个性化指导并进一步推动销售,正在彻底改变电子商务行业。此外,通过利用 ML 和 NLP,对话式 AI 有助于进行有意义的对话、了解客户需求并实时培养潜在客户。因此,不断增长的电子商务领域推动了对话式人工智能市场的增长。

细分分析

“对话式人工智能市场分析”是通过考虑以下细分市场进行的:组件、类型、部署类型和行业。根据类型,市场分为聊天机器人和智能虚拟助手。聊天机器人细分市场在 2022 年占据了更大的对话式 AI 市场份额,预计 2022 年至 2030 年期间复合年增长率将更高。聊天机器人的主要目的是收集数据。客户与聊天机器人交互以获取有关任何产品或服务的信息,以及了解他们是否需要进行任何预约。 NLP 技术已经发展到聊天机器人现在可以理解并用类似人类的语言说话。深度学习模型和机器学习算法使得聊天机器人准确性和情境意识的增强成为可能,进一步推动了聊天机器人领域的市场增长。

区域概览

北美举办到 2022 年,对话式人工智能市场份额将达到最大。由于创新技术的广泛采用以及对人工智能驱动的客户支持服务的需求迅速增长,该地区的市场正在经历强劲增长。此外,北美的大多数企业都在投资技术创新,以满足并超越客户的需求。民众健康意识的增强也推动了该地区对话式人工智能市场的增长。北美的医疗保健行业在整合机器人、人工智能、虚拟现实 (VR) 和增强现实 (AR) 方面处于领先地位。

主要参与者分析:

Amazon Web Services Inc、IBM Corporation、Google LLC、Oracle、SAP SE、Microsoft Corp、Artificial Solutions International AB、Cognigy、Kore.ai Inc 和 Rasa Technologies Inc 是对话式人工智能市场报告中介绍的主要参与者。

< p>最近的发展(根据公司新闻稿):

对话式人工智能市场预测可以帮助利益相关者规划他们的增长战略。市场参与者高度采用无机和有机策略。例如,2023 年 2 月,总部位于加利福尼亚州旧金山的搜索引擎初创公司 You.com 宣布推出 YouChat 2.0,这是一种新的“多模式会话人工智能”系统。此次发布标志着网络搜索发展向前迈出了重要一步,并让我们得以一睹我们与互联网和信息互动的未来方式。

Report Coverage
Report Coverage

Revenue forecast, Company Analysis, Industry landscape, Growth factors, and Trends

Segment Covered
Segment Covered

This text is related
to segments covered.

Regional Scope
Regional Scope

North America, Europe, Asia Pacific, Middle East & Africa, South & Central America

Country Scope
Country Scope

This text is related
to country scope.

Frequently Asked Questions


Which country is holding the major market share of the global conversational AI market?

The US held the largest conversational AI market share in 2022.

What will be the market size for the conversational AI market by 2030?

The conversational AI market is expected to reach US$ 39.55 million by 2030.

Which is the fastest-growing regional market?

Asia Pacific is anticipated to grow with the highest CAGR over the forecast period.

Which are the key players holding the major market share of the conversational AI market?

The key players holding majority shares in the conversational AI market are Amazon Web Services Inc., Google LLC, IBM Corporation, Microsoft Corp, and Oracle.

What are the future trends of the conversational AI market?

The rising advancements in natural language processing play a significant role in the conversational AI market in the coming years.

What are the driving factors impacting the conversational AI market?

The increase in demand for chatbot solutions and the growing e-commerce sector are the major factors that propel the conversational AI market.

What is the estimated market size for the conversational AI market in 2022?

The conversational AI market was estimated to be US$ 8.45 billion in 2022 and is expected to grow at a CAGR of 21.3% during the forecast period 2023 - 2030.

The List of Companies - Conversational AI Market

  1. Amazon Web Services Inc
  2. IBM Corporation
  3. Google LLC
  4. Oracle
  5. SAP SE
  6. Microsoft Corp
  7. Artificial Solutions International AB
  8. Cognigy
  9. Kore.ai Inc
  10. Rasa Technologies Inc.

The Insight Partners performs research in 4 major stages: Data Collection & Secondary Research, Primary Research, Data Analysis and Data Triangulation & Final Review.

  1. Data Collection and Secondary Research:

As a market research and consulting firm operating from a decade, we have published and advised several client across the globe. First step for any study will start with an assessment of currently available data and insights from existing reports. Further, historical and current market information is collected from Investor Presentations, Annual Reports, SEC Filings, etc., and other information related to company’s performance and market positioning are gathered from Paid Databases (Factiva, Hoovers, and Reuters) and various other publications available in public domain.

Several associations trade associates, technical forums, institutes, societies and organization are accessed to gain technical as well as market related insights through their publications such as research papers, blogs and press releases related to the studies are referred to get cues about the market. Further, white papers, journals, magazines, and other news articles published in last 3 years are scrutinized and analyzed to understand the current market trends.

  1. Primary Research:

The primarily interview analysis comprise of data obtained from industry participants interview and answers to survey questions gathered by in-house primary team.

For primary research, interviews are conducted with industry experts/CEOs/Marketing Managers/VPs/Subject Matter Experts from both demand and supply side to get a 360-degree view of the market. The primary team conducts several interviews based on the complexity of the markets to understand the various market trends and dynamics which makes research more credible and precise.

A typical research interview fulfils the following functions:

  • Provides first-hand information on the market size, market trends, growth trends, competitive landscape, and outlook
  • Validates and strengthens in-house secondary research findings
  • Develops the analysis team’s expertise and market understanding

Primary research involves email interactions and telephone interviews for each market, category, segment, and sub-segment across geographies. The participants who typically take part in such a process include, but are not limited to:

  • Industry participants: VPs, business development managers, market intelligence managers and national sales managers
  • Outside experts: Valuation experts, research analysts and key opinion leaders specializing in the electronics and semiconductor industry.

Below is the breakup of our primary respondents by company, designation, and region:

Research Methodology

Once we receive the confirmation from primary research sources or primary respondents, we finalize the base year market estimation and forecast the data as per the macroeconomic and microeconomic factors assessed during data collection.

  1. Data Analysis:

Once data is validated through both secondary as well as primary respondents, we finalize the market estimations by hypothesis formulation and factor analysis at regional and country level.

  • Macro-Economic Factor Analysis:

We analyse macroeconomic indicators such the gross domestic product (GDP), increase in the demand for goods and services across industries, technological advancement, regional economic growth, governmental policies, the influence of COVID-19, PEST analysis, and other aspects. This analysis aids in setting benchmarks for various nations/regions and approximating market splits. Additionally, the general trend of the aforementioned components aid in determining the market's development possibilities.

  • Country Level Data:

Various factors that are especially aligned to the country are taken into account to determine the market size for a certain area and country, including the presence of vendors, such as headquarters and offices, the country's GDP, demand patterns, and industry growth. To comprehend the market dynamics for the nation, a number of growth variables, inhibitors, application areas, and current market trends are researched. The aforementioned elements aid in determining the country's overall market's growth potential.

  • Company Profile:

The “Table of Contents” is formulated by listing and analyzing more than 25 - 30 companies operating in the market ecosystem across geographies. However, we profile only 10 companies as a standard practice in our syndicate reports. These 10 companies comprise leading, emerging, and regional players. Nonetheless, our analysis is not restricted to the 10 listed companies, we also analyze other companies present in the market to develop a holistic view and understand the prevailing trends. The “Company Profiles” section in the report covers key facts, business description, products & services, financial information, SWOT analysis, and key developments. The financial information presented is extracted from the annual reports and official documents of the publicly listed companies. Upon collecting the information for the sections of respective companies, we verify them via various primary sources and then compile the data in respective company profiles. The company level information helps us in deriving the base number as well as in forecasting the market size.

  • Developing Base Number:

Aggregation of sales statistics (2020-2022) and macro-economic factor, and other secondary and primary research insights are utilized to arrive at base number and related market shares for 2022. The data gaps are identified in this step and relevant market data is analyzed, collected from paid primary interviews or databases. On finalizing the base year market size, forecasts are developed on the basis of macro-economic, industry and market growth factors and company level analysis.

  1. Data Triangulation and Final Review:

The market findings and base year market size calculations are validated from supply as well as demand side. Demand side validations are based on macro-economic factor analysis and benchmarks for respective regions and countries. In case of supply side validations, revenues of major companies are estimated (in case not available) based on industry benchmark, approximate number of employees, product portfolio, and primary interviews revenues are gathered. Further revenue from target product/service segment is assessed to avoid overshooting of market statistics. In case of heavy deviations between supply and demand side values, all thes steps are repeated to achieve synchronization.

We follow an iterative model, wherein we share our research findings with Subject Matter Experts (SME’s) and Key Opinion Leaders (KOLs) until consensus view of the market is not formulated – this model negates any drastic deviation in the opinions of experts. Only validated and universally acceptable research findings are quoted in our reports.

We have important check points that we use to validate our research findings – which we call – data triangulation, where we validate the information, we generate from secondary sources with primary interviews and then we re-validate with our internal data bases and Subject matter experts. This comprehensive model enables us to deliver high quality, reliable data in shortest possible time.

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